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Office Furniture, Machines, Supplies
133 reviews 
posted May-11-2012 “Dear Customer,
Thank you for your order and this feedback. We regret your dissatisfaction.
When orders are placed we apply a pre-authorization or a lien on your account but not one penny goes from your account to ours. Only when we ship the products do we charge the card. However it seems that you may have used a debit card if so, depending on your bank’s policies it is possible the bank took the amount of the lien and reserved it for us, even though they did not transfer it to us.
We handle many transactions every day and few involve back ordered items and debit cards. If the problem you describe were widespread we’d have been alerted to by other customers. I do not have records of getting calls or emails of this nature before so I have to believe this is an issue of your bank’s handling of what should have been a straightforward transaction.
In regards to the "bait and switch", as had been explained to you on the phone, at the time your order was placed we had a number of refurbished machines in stock, however, as this is a first-come-first-serve business there were people who ordered it before you and we simply ran out of stock. In other situations we would simply order replenishments to fulfill the order, however, being that this is a refurbished item we can only obtain them when available. We then called to offer an alternative, which incidentally was offered at cost in order to perhaps fill your printing needs.
I would love to discuss this further with you if you would allow me.
Ari S - A Matter Of Fax””
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posted Apr-30-2012 
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![Share](javascript:share_rating({"review_body":"This was my first order from A Matter of Fax. My order arrived sooner than expected. Their price for the Sharp Replacement Drum Unit was the lowest, and works perfectly. I will use them again.","link":"http:\/\/www.resellerratings.com\/store\/A_Matter_of_Fax\/comment\/1498613#comment1498613","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/A_Matter_of_Fax.jpg","store_name":"A Matter of Fax","username":"Motek","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"***Update at bottom*** (I was contacted, and lied to again, after posting original review)<br><br>Buyer beware, Bait and switch!<br><br>They sell knock-off products claiming to be genuine. I am 2 for 2 on getting low quality knock-offs. They happily charge a genuine premium though.<br><br>I purchased a \u0027genuine\u0027 Phillips replacement bulb for my home theatre projector (at a premium of over $280). The bulb I was initially sent had a catastrophic failure the second time it was turned on. I spoke to a customer service agent who \u0027helpfully\u0027 explained I had been sent a generic bulb by mistake, and issued a RMA. I was then told the genuine bulb was backordered and would be a long wait. When I emailed asking to cancel my order I was pleasantly surprised to hear that they have a genuine replacement for me. After 2 a months of waiting I received my replacement-replacement bulb, which I promptly installed. After a year I had about 20-30 hrs on the bulb (reno\u0027s\/new family) and had another catastrophic failure. After inspection and comparison with the original bulb, the replacement-replacement bulb is also a generic knock-off, sold as genuine. After contacting customer service about receiving a knock-off product I received this curt reply:<br><br>Dear Customer <br><br>It has been two years since you bought this item from us. Your rma request has been denied and unfortunately, there is nothing we can do. <br><br>This issue is now closed. <br><br>Thank You <br>Customer Service <br><br>As previously stated by another reviewer, the \u0027feedback\u0027 link at the bottom of the email does not work, because they clearly don\u0027t care. Now I need to go shopping for a real bulb. And for the record, it was less then a year and a half from the purchase date to when I got in touch with Customer \u0027service\u0027. <br><br>***********Update**********<br>After originally posting my review April 27th, I received a phone call AND email from A Matter Of Fax within 12hrs (kudos to resellerratings.com). <br><br>\u0022Hi Darrick, <br>I just got word that you had a less than satisfactory experience with us here at A Matter Of Fax, I would like to make things right with you, please allow me the opportunity to discuss this with you further\u0022<br><br>Talking to A Matter of Fax I explained I wasn\u0027t asking for a refund, all I wanted was the item I ordered (and paid for), not the generic off-brand they sent me. Twice. I was assured my issue would be taken care of, and was asked to remove my review in the meantime (which I did).<br><br>After over 2 weeks, and sending 2 emails asking for an update, I have received no communication. I am filing with the BBB, and advise everyone else having issues to do the same.","link":"http:\/\/www.resellerratings.com\/store\/A_Matter_of_Fax\/comment\/1490333#comment1490333","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/A_Matter_of_Fax.jpg","store_name":"A Matter of Fax","username":"GBOGH","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The products arrived very quickly. Thanks for the fast service.","link":"http:\/\/www.resellerratings.com\/store\/A_Matter_of_Fax\/comment\/1488305#comment1488305","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/A_Matter_of_Fax.jpg","store_name":"A Matter of Fax","username":"janemk","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Everything went smoothly with the order and it arrived timely.","link":"http:\/\/www.resellerratings.com\/store\/A_Matter_of_Fax\/comment\/1485245#comment1485245","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/A_Matter_of_Fax.jpg","store_name":"A Matter of Fax","username":"AshleyMMI","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a Pet Porter crate that they had listed on their site. They charged my card and sent me an email four days later stating that my charge cleared and that my order was being fulfilled. Received another email later that day stating \u0027oops\u0027 we don\u0027t have the item, the order was being canceled and that my money will be returned to my account within 48 hours (we\u0027ll see). Item is still listed on their site. Gave me a link to leave feedback...link is non working. (Seems appropriate.) Ordered same item off of another site at a cheaper price.","link":"http:\/\/www.resellerratings.com\/store\/A_Matter_of_Fax\/comment\/1479219#comment1479219","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/A_Matter_of_Fax.jpg","store_name":"A Matter of Fax","username":"MalcolmtheLab","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is the second time that I have dealt with A Matter of Fax. I have been very satisfied with their products, their service, and the price that they offer the products at. Their shipping at no charge has been excellent for my needs. They don\u0027t let the order sit on somebody\u0027s desk, they get her done. When the company has items that I need I WILL BE BACK!","link":"http:\/\/www.resellerratings.com\/store\/A_Matter_of_Fax\/comment\/1478903#comment1478903","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/A_Matter_of_Fax.jpg","store_name":"A Matter of Fax","username":"shifoto","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great service. I got the product that I had ordered in less than five days. Outstanding service!","link":"http:\/\/www.resellerratings.com\/store\/A_Matter_of_Fax\/comment\/1477829#comment1477829","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/A_Matter_of_Fax.jpg","store_name":"A Matter of Fax","username":"pelund","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great service and timely delivery.","link":"http:\/\/www.resellerratings.com\/store\/A_Matter_of_Fax\/comment\/1476243#comment1476243","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/A_Matter_of_Fax.jpg","store_name":"A Matter of Fax","username":"M2spookey","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Best price for an older model multi-sheet scanner. Fast shipping, satisfied with the product. ","link":"http:\/\/www.resellerratings.com\/store\/A_Matter_of_Fax\/comment\/1471147#comment1471147","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/A_Matter_of_Fax.jpg","store_name":"A Matter of Fax","username":"RobertCnME","rating":"5"}, "single");){kind=link}
"Watch out for bait and switch. They had already charged my credit card and then called me to tell me the refurb wasn't available but they did have the newer one for a higher price. Aggravating. Won't use them again."