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![Share](javascript:share_rating({"review_body":"I placed an order for about $50 worth of products which cost over $20 to ship. Four days later, I received an e-mail that they couldn\u0027t honor the order unless I agreed to pay another $20 because the items weren\u0027t in their warehouse and had to be special ordered. So I could get $50 of product for over $90 if I wished. They are nuts. Their web site should indicate the price you pay as a customer accurately and they should stand by the price, don\u0027t you think?","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Superstore\/comment\/1518364#comment1518364","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Superstore.jpg","store_name":"Ace Hardware Superstore","username":"davidpress","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Don\u0027t trust ekomi-us reviews for this company. ekomi will not allow you to post a complaint until you have completed a transaction, so everybody who was baited and switched doesn\u0027t count as a customer to them.<br><br>\u0022Order Number: #51932<br><br>Thank you for ordering from AceHardwaresuperstore.com Due to UPS restrictions and regulations contingent upon item dimension, weight or your location; an additional cost of $89.99 is required to ship your order via freight service. Please contact customer support at 1(888) 230-2323; for your security we do not keep credit card numbers on file.<br><br>Sorry for any inconvenience this may have caused and thank you in advance for your kind understanding of this matter.\u0022","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Superstore\/comment\/1491919#comment1491919","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Superstore.jpg","store_name":"Ace Hardware Superstore","username":"haroem","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered because the price was a few bucks cheaper. Bad idea. Paid (a lot) extra for expedited shipping. Got nothing. And nothing. And nothing. After waiting a week I emailed (no response) and called (what a coincidence, it\u0027s shipping today!). Then, got an email that shipping was delayed.<br><br>Suggestions: Don\u0027t sell items you don\u0027t have. Don\u0027t lie to customers.","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Superstore\/comment\/1483061#comment1483061","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Superstore.jpg","store_name":"Ace Hardware Superstore","username":"electronrancher","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Not a happy camper with this company. I ordered a product from this company and it was past due for delivery, I call and ask about the order. They tell me that they took the order, took my money, and refunded it all the next day because the item I wanted was out of stock. They said that they sent me an e-mail letting me know, but I did not receive that e-mail. I will not ever use this company again!!!","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Superstore\/comment\/1474409#comment1474409","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Superstore.jpg","store_name":"Ace Hardware Superstore","username":"maledaleq1","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Wish I could give 0 stars. Ordered 25 electrical outlets, seems simple enough. Was told the items shipped, was told they confirmed they shipped, was told they reshipped, was told they confirmed they were reshipped, and now 20 days later was told they weren\u0027t shipped. Was told today they were shipping again, I am skeptical if I will ever see these. My advice is to pay an extra couple dollars and buy from a more competent store.","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Superstore\/comment\/1470333#comment1470333","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Superstore.jpg","store_name":"Ace Hardware Superstore","username":"Nuts70","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027m really suprised to see bad reviews here. We order things often from them online, even with shipping their prices are normally better then elsewhere (at least on the stuff I\u0027ve seen, if they aren\u0027t I simply don\u0027t order that). We always get an email with shipping info & etc. We\u0027ve twice needed to return an item, both times the return was our fault for not ordering the right thing but they didn\u0027t care, they took the product back (convienently in store for us here in town) for a full refund of the product cost & then helped us find what we did need. We\u0027ve had very good luck with them it seems ;-) but either way I will definitly be shopping with them again. It\u0027s unfortunate they\u0027ve been so terrible for others :(","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Superstore\/comment\/1468991#comment1468991","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Superstore.jpg","store_name":"Ace Hardware Superstore","username":"KayZc","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered item and was charged high shipping then received email after order demanding more money for shipping<br><br>Email demanding more money<br>\u0022Thank you for ordering from (URL removed) Due to UPS restrictions and regulations contingent upon item dimension, weight or your location; an additional cost of $12.99 is required to ship your order via freight service. Please contact customer support at 1(???) ???-????; for your security we do not keep credit card numbers on file.<br>Sorry for any inconvenience this may have caused and thank you in advance for your kind understanding of this matter.\u0022","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Superstore\/comment\/1461999#comment1461999","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Superstore.jpg","store_name":"Ace Hardware Superstore","username":"bhmal","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ace hardware superstore has no business being in business! I placed an order on 4\/8\/12 and received email saying one of the items was not in stock and order was cancelled. I reordered minus the item that was out of stock and added a few basic paint supplies and again received email that 3 of these basic items was not in stock and if I want remainder of order I\u0027ve to pay an additional $79.99 above the $17.36 in shipping charges. My order was small, weighed about 6lbs and totaled $52.59. What\u0027s worse I only live a few hrs from their store. There were other problems as well but you get the idea. Very unscrupulous!","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Superstore\/comment\/1459323#comment1459323","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Superstore.jpg","store_name":"Ace Hardware Superstore","username":"BBunny","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Wow, I thought I was the only one that thought the customer service was completely ridiculous. I ordered a Gazebo at a fair price until I was sent a follow up email stating that I owed them an addition $12.95 on top of the already paid $24.94 shipping cost. Then I waited for days to receive my tracking information, which I never got. I got so pissed off that I started calling questioning about the tracking info. The customer service rep started acting like I was calling them for donatings, giving me the worst attitude you can imagine. I demanded to speak to the manager which made no difference. <br>The sad thing is that there\u0027s millions of Americans that are unemployed and would appreciate having a job, you morons at Ace super center have no appreciation for what you have and also no understanding that it is us, the customers, that keep you idiots employed! I would NEVER do business with this company or recommend it to anyone.","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Superstore\/comment\/1364435#comment1364435","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Superstore.jpg","store_name":"Ace Hardware Superstore","username":"Dontbuyit","rating":"1"}, "single");){kind=link}
"I placed an order for 3 different items. First I got an email that one of the items is no longer stocked. I said ship the rest. The next day I get an email that no item I ordered is in stock and they are cancelling my order! Thanks for wasting my time."