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posted May-12-2012 
This review was modified by 
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![Share](javascript:share_rating({"review_body":"The email sent to support@ajrichard as directed, was returned stating the domain was changed to support@ajrichies.com so was redirected:<br><br>\u0022Received partial order 05\/10\/12 and sent following email:<br><br>\u201cIf for any reason you are not completely happy, please give us a call or email us at support@ajrichard.com and we will do our best to make it right.\u201d <br>\u201c Order date: 4\/26\/2012 9:37:08 PM<br>Your Order #1178270 has been shipped.\u201d<br>These are from the text of the email I received 05\/08\/2012.<br><br> Most of the order was delivered by UPS on 05\/10\/2012 but some ordered items were not in the box.<br><br>The Quick External Charger and the Table Top Tripod Cleaning Kit & Scr\u2026 were missing as itemized on the packing slip (shown below).<br><br> Received via UPS 05\/10\/2012:<br>2 Rechargeable Battery 1600 mAh Lithium AGFAPHOTO AP-ENELS<br>1 COOLPIX P510 CAMERA<br>1 16GB IGITAL FILM SDHC\/XC MEMORY CARD<br><br> Missing:<br><br>QUICK EXTERNAL CHARGER<br>TABLE TOP TRIPOD CLEANING KIT & SCR<br><br>888 871-1256 05\/11\/2012 was called. Answered by man. Told him missing items and he put me on hold from 9:42 to 10:08 and I hung up \u2013 so I am sending this email.<br><br>Please send the missing items.<br>","link":"http:\/\/www.resellerratings.com\/store\/AjRichard\/comment\/1533892#comment1533892","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AjRichard.jpg","store_name":"Ajrichies.com","username":"jlbarnes2","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"ONG! What a nightmare! I placed an order for a JVC Everio GZ-HM670 on 5\/7\/2012. Got an email to say they had received my order the following day. On 5\/11\/2012, I get an email to confirm the order, call THEM up and then they will ship. NOT! I was on the phone for 1 hour and 17 minutes on HOLD, to CONFIRM an order. They said they did not have the camera and that it was on back order. \u0022How long is that going to take?\u0022 \u0022Don\u0027t know but we don\u0027t have one now.\u0022 Long story short, they were doing a bait and switch for an up sale. They started trying to sell me a more expensive camera. <br>I asked to speak to his (Morris) supervisor and he said, \u0022I don\u0027t have a supervisor.\u0022 Need I say I went through the roof as I kept demanding to speak to a supervisor. <br>Do NOT buy from these people. They are dishonest. Can I put in -10 rating?","link":"http:\/\/www.resellerratings.com\/store\/AjRichard\/comment\/1532744#comment1532744","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AjRichard.jpg","store_name":"Ajrichies.com","username":"PatHess","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"By a large margin, AJRichies had the least expensive price for the camera I bought. However, after waiting for three days for my order to ship, I inquired via the email address, and then was called by someone who wanted to up-sell me with a bunch of accessories that I didn\u0027t want. I ended up getting accessories to get the free fast shipping, because after the delay in processing, I needed my camera more quickly. After spending extra money, FIVE DAYS later, and nine after my original order, the in-stock camera still hadn\u0027t shipped. I had to call, and then it was shipped immediately, but I think the amount of effort that I had to put into getting the camera here in time for a trip was unnecessary.","link":"http:\/\/www.resellerratings.com\/store\/AjRichard\/comment\/1531302#comment1531302","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AjRichard.jpg","store_name":"Ajrichies.com","username":"zvreeman","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Placed original order on 4\/30 and heard NOTHING for several days. Then received a phone call and was told that the camera I had ordered was \u0022grey market\u0022 and did not come with a US warranty, even though the website made no mention of this ANYWHERE. So I \u0022upgraded\u0022 to the one with the US warranty for another $100 and then waited for over a week for an order confirmation email that NEVER came. Called 3 days in a row to check on it and kept getting told that I should be receiving the email that evening. Finally received a \u0022ready to ship\u0022 email on 5\/9 (yes, a week and half later!) and received the camera 5\/10. Box smells strange, but everything I ordered did come finally. If you want your product QUICKLY and without \u0022hassle\u0022, DON\u0027T order from AjRichie.com!!!","link":"http:\/\/www.resellerratings.com\/store\/AjRichard\/comment\/1529190#comment1529190","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AjRichard.jpg","store_name":"Ajrichies.com","username":"stnick88","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"It was 6 days from the date they told me the order had been sent to the warehouse before they shipped the order. Prior to shipping, they phoned me and tried to sell me all sorts of accessories, increasing the cost substantially. I definitely would have preferred they not call unless there was a problem with the order - no calls for up-selling, please!<br>In all, it was over 2 weeks from my placing the order to actually receiving it with standard shipping. The items were well packed and arrived safely via UPS as specified.<br>","link":"http:\/\/www.resellerratings.com\/store\/AjRichard\/comment\/1520074#comment1520074","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AjRichard.jpg","store_name":"Ajrichies.com","username":"0605.Ellen","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ajrichies scores high marks in my book for customer service and prompt delivery. One disappointment: the camera I received appears to have been intended for a non-U.S. market. Packaging was generic, nothing like the same camera on display locally. Nonetheless, all of the manufacturer\u0027s advertised components were included, and Ajrichies even sent a complimentary Lens and Camera Care Kit. Nice touch.","link":"http:\/\/www.resellerratings.com\/store\/AjRichard\/comment\/1519696#comment1519696","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AjRichard.jpg","store_name":"Ajrichies.com","username":"nealg305","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"AJ Richies had great customer service. They take their products seriously! GREAT prices- would do business with again!!!","link":"http:\/\/www.resellerratings.com\/store\/AjRichard\/comment\/1519398#comment1519398","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AjRichard.jpg","store_name":"Ajrichies.com","username":"jtmonette","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Placed the order on 4\/26. Recieved a mail after a couple of days saying that I need to confirm the order. Gave a call, spoke with a representative after some 15 mins of calling, the order was confirmed. It again took another 1-2 days to ship the products which i consider to be very slow, spoke with the representative again and the order was expedited. Got the camera today also with some freebies like a table top tripod etc. I would have been much happy if it was delivered within atleast 5-7 days of placing the order. Happy to get the cam on deal, it was the cheapest available in the net - Canon Sx40 HS @$339. Thanks ajRichies. Hope you\u0027d consider all the feedback in this website to improve the service!","link":"http:\/\/www.resellerratings.com\/store\/AjRichard\/comment\/1508283#comment1508283","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AjRichard.jpg","store_name":"Ajrichies.com","username":"Prasanth","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"So far, I\u0027m not thrilled. I ordered a camera with expedited shipping, and when I received my confirmation email, it had the following sentence in it: Orders can take 1-3 business days for processing time. If you wish to have your order expedited, please contact us at 888-871-1256 during normal business hours.<br>So I called and got to a salesperson who was courteous, but when I let him know I paid for and was expecting expedited shipping, I was told that \u0022our AmEx cable had been cut and it may take a few days before we can accept AmEx again!\u0022 What?? This immediately smelled bad and I thought it was just a way to get around paying AmEx their fees. Unfortunately, I didn\u0027t have time to waste so I gave them my Visa #, and then the salesman started selling! He first let me know that the camera I bought doesn\u0027t come with an SD card or one that\u0027s not fast enough for the type of camera it is. He was telling me that the quality of the card can dictate the speed of the shutter, which I found very hard to believe. While speaking to him on the phone, I Googled this and found out that these HD SD cards are a scam and that they\u0027re not really needed to operate the camera successfully. And then it was the weak battery that comes with the camera only works for about 20 minutes, and that I should be getting at least a battery that\u0027ll last 2 hours if not the 4 hour one. Then it was the extended warranty, that actually was the best deal of all of the add-ons, which they added 2 years to (for a total of 5). I am thinking that this is the way this company operates and that this slimy technique is the way they do business. I ended up getting the 4 hour batteries, the extended warranty, but not the super-fast HD accelerated SD card, which he came back at the end and still tried to make a deal for, but again, I didn\u0027t go for it. <br><br>Also, beware...because if you choose any expedited shipping, they (he said UPS) automatically adds $20 for insurance purposes, which he didn\u0027t disclose when giving me the total. <br><br>Suspicious? Absolutely, at every turn! I\u0027m expecting my camera by Friday of this week and I will write back with a report as soon as I receive it.<br><br>===================================<br>Alright, it\u0027s now Monday, 5:45 pm (PST), the day after I placed my order (for expedited shipping), and I just received the following email:<br><br>Your order has been Billed & sent to the warehouse, your order will be shipped shortly, if you have any questions please feel free to contact us at 888-871-1256 & we will be glad to help.<br> <br>Once Again Thank You For Shopping With AjRichies, we really appreciate it !<br>============ <br>So it obviously didn\u0027t shipped today, and I can\u0027t tell from this email if \u0022shortly\u0022 means that it\u0027ll ship tomorrow, or ?? I don\u0027t even know if my camera is in stock and ready to ship!<br><br>I will report back again as soon as I hear something new.<br>============<br>UPDATE: Saturday morning. I received the camera yesterday morning, and everything is in good, (new), working order! I ordered it on Sunday night, paid for \u0022expedited shipping\u0022, and received it on Friday.<br><br>I still didn\u0027t like that I had to call after I placed my online order to make certain this went out expedited, which gave them their opportunity to upsell me on everything possible, which turned my $419 camera into a $609 sale, (and that\u0027s without the SDHC card, which I was able to purchase locally by a reputable camera store at a cheaper price).<br><br>I am changing my rating from 2 to 3 stars because aside from the negative \u0022car salesman-like\u0022 quality of upselling, the product did arrive when they said it would.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/AjRichard\/comment\/1503327#comment1503327","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AjRichard.jpg","store_name":"Ajrichies.com","username":"R-2S","rating":"3"}, "single");){kind=link}
"They were very friendly, helpful, quick to deliver my camera, and, above all, cheaper than anywhere else for the product I wanted. I am so impressed I intend to place an identical order for my son for Christmas :)"