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"Never again...Placed order on 13 Feb 2012,received email saying it will take 10-12 days. Another email followed, surprise, surprise - OUT OF STOCK. Finally another email saying sent and Tracking Info will follow. Of course, this never happened. After email requests for this info, and finally phone calls (from Australia), on 22nd Feb, was told that order was processed (again!!).Will get Tracking Info in 24/478 hrs - Never happened. Only after threatening to lodge a complaint with authorities, did I receive an email on 30th March saying that the item had been sent (again!!!) AND with tracking info. I count myself lucky after reading some other reviews, that the item actually arrived on 16th April - some 9 weeks after order was placed. NEVER AGAIN...."
"It was pretty easy going until I went to the checkout page. I had to re-enter the discounts and info a couple of times because it was so sensitive that if I barely hit a wrong key I had to start all over. Aside from that I appreciated the price and availability of the item I absolutely needed, and will definitely come back to browse for more stuff when I get mo-money! The page/store is simple to navigate and is easy to look things up. Thanks again "
"*** Beware of Aztek *** Just went through an unresolved BBB arbitrated dispute with Aztek. They indicated having stock on a part which I ordered and paid for including shipping. When the shipment arrived, I found that I received the wrong (used) part from a third party eBay vendor. Aztek went out and ordered a used part of off eBay and had it delivered to me as if they sent it, They didn't know enough about the part to even order the correct one. They agreed to refund my out-of-pocket costs for their mistakes, but failed to live up to their promise."
"My experience is the same. They claim to have something in stock but send a note the item is out of stock. Tried cancelling and re-ordering - got the same routine."
"Without doubt THE WORST company I have ever dealt with. This issue is still not resolved. I still do not have the item that I ordered 2.5 months ago. Details are below.
All of my contact with this company has been through a Sales Executive called Anju Gopi and in the latter stages the manager, Zahid.
12/15/11 I ordered a remote control from Aztek Computers (online). I have my order confirmation that states that shipping will take 5-7 days.
1/5/12 Received an email from Aztek Computers, telling me that my item was out of stock and asking me to be patient.
1/6/12 I received the same "out of stock" email again.
1/10/12 I received an email telling me that my item was on "credit hold" because there was an issue with my credit card. I called the company to give my credit card details again. After doing this I was told that everything had gone through and my item could be shipped.
1/11/12 I received an emailing confirming what I was told on the phone the previous day
1/18/12 Received another email telling me that the item was out of stock and asking me to be patient. I called the company to find out what was going on. Ms. Gopi told me that she would check with the Sales Team and get back to me.
1/23/12 Received an email telling me that they were checking on my order and would get back to me.
1/30/12 Received an email saying that my item was "awaiting tracking information". A few minutes after this, I received another email telling me to disregard the previous email as it was intended for a different customer, but that my order was also "awaiting tracking information". I then emailed the company again to find out what was happening with my order. In the emailed response, I was told that my credit card had gone through successfully, my order had been processed and that I would be emailed tracking information by midnight that night. I did not receive that tracking information.
1/31/12 I emailed again, asking about my item and outlining the inconvenience that this was causing me. Later that day I received an email that simply said "Current Order Status: Shipped". Another email followed, with an apology for the inconvenience caused. It also stated that my item was shipped but they could not provide tracking information, since it was shipped first class. The email said that my item would arrive "next week". It did not arrive.
2/10/12 I emailed the company telling them that I would contact the Better Business Bureau if I did not receive a satisfactory response from them by the end of the day on 2/13/12
2/13/12 I emailed them again, reminding them that I was going to contact the BBB if I did not hear from them by the end of the day. They did not respond, so I called them and insisted on the speaking with the manager. I was told that the manager would call me back. A few minutes later the manager, Zahid, called me. He apologized for the problems I had experienced and told me that my item would definitely arrive by Wednesday (2/15/12)
2/16/12 As the item did not arrive as promised, I called Zahid. He said he would have to call me back in 20 minutes, after he had looked at the details of my order. He did not call back, so after 30 mins, I called him again. He offered to ship another item to me as the first one must have got lost in the mail. I told him that he must send me tracking information this time and that he should refund my shipping costs. He agreed to both of these requests and promised to ship the item the following day. I also asked him to check my shipping address to confirm that he had the right one.
2/21/12 I am still waiting for the tracking information."
"This company is SCAM!! I ordered software from them, the order summary said it would be delivered in 5-7 days. A week later, I had not gotten a shipping notice, so I emailed them - no response. I called 3 days later and spoke to Zahid Kinnare. He told me that "someone had ordered the last one just before I placed my order." Convenient. I asked when they would get more in, and he said 5-7 days. After a total of 15 days, I still had no communication, and they were still "out of stock." I canceled my order
When I went back and read the reviews, there were a TON of people with the same experience as me. One guy had his credit card stolen from this place! When I looked at the "5-Star" reviews they got, it was all crap like "great store," which some were reviews written by people called "Kinnare" (sound familiar?) and "aztekc."
These people are LIARS and CHEATS! DON'T DO BUSINESS WITH THEM!! The funny thing is, I just checked and the software is still marked as "1 left In Stock!!" I'm contacting the BBB."
"good job"