posted Jan-16-2012
posted Jan-18-2012 “Thank you for sharing your feedback regarding your experience on b2cjewels.com. We apologize for issues that you faced with your payment options and the inconvenience that it might have caused.
Security is our utmost priority and we take all measures possible to protect our customers from any online fraudulent activity. As such, all orders go through a verification process by our risk department team or externally via PayPal. Upon reviewing your case, it appears that the information you provided did not match the bank's details, and displayed inconsistencies that are usually found in fraudulent orders. To that fact, PayPal, which is one of the most recognized and reputable companies for processing payments online, did not provide us confirmation to proceed with the order.
Being an online based jewelry store, we rely on our risk department team for reviewing our order payments to ensure a safe and secure shopping environment. In this case, we followed what was advised to us by PayPal given their reputation on fraud protection.
We again apologize for any inconvenience caused. For the safety of our customers, it is our duty to protect them from any possible fraudulent or unauthorized activity.
If you have further questions or concerns, please feel free to call us at
1-866-522-2539 or email us at info@b2cjewels.com.
Sincerely,
B2C Jewels”
"I bought a engagement ring from B2C. The service and quality of the ring was phenomenal! I always received prompt responses and the prices could not have been better. I was under a time crunch and needed my ring within 10 days, they got it to me by day 9. I was hoping to not cut it so close and it took about 2 days longer than they had originally said -- but I really cannot complain. Great service and I had the diamond checked out and everything was as described (I was really worried about buying online, so I had the ring checked out the same day I received it). Very happy with the overall process and quality!"