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10 reviews 
posted Feb-27-2012 “This is typically where we would look over the order and if we messed up we would apologize and offer to make things right.
However, that is not the case at all for this complaint. Orders usually ship within one business day. The customer ordered the product on 2/17 with 2 day shipping. It was shipped the same day (2/17), however the warehouse didn't make the Fedex cut off time, so Fedex didn't process it until Monday (2/20).
Fedex never counts the weekends as a shipping date, so if the package did make it to Fedex before the cut off date, it wouldn't have been delivered until Tuesday, 2/21. It was delivered on 2/22.
The customer's first complaint was that he drove "500 miles" only to find out the product wasn't delivered. We email tracking numbers within one business day once the order is shipped, so if the customer would have look at the tracking number he would have noticed it wasn't being delivered until 2/22, thus saving him a unnecessary "500 mile" trip.
The moral of this story is if we screwed up, we'll take the fault and make things right. We didn't in this case.”
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posted Feb-25-2012 
![Share](javascript:share_rating({"review_body":"I ordered 2 products from Bluecherrys website on February 17th at 1am in the morning giving them more than the whole day to get the product to Fedex. I selected 2-day fedex shipping so they new fast shipping was a priority for me. They finally dropped it of at the Fedex shipping facility at 10pm that night, well after that days cutoff. The product did not even ship until the next Monday morning which is when i needed it delivered. When I contacted Bluecherry they quickly got defensive and blamed it on Fedex. ","link":"http:\/\/www.resellerratings.com\/store\/Bluecherry\/comment\/1290599#comment1290599","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bluecherry.jpg","store_name":"Bluecherry","username":"tvguy761","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great customer support, great product. cant wait for Version2 of softare to be out! Running Beta and its rock solid!","link":"http:\/\/www.resellerratings.com\/store\/Bluecherry\/comment\/1227719#comment1227719","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bluecherry.jpg","store_name":"Bluecherry","username":"sergemartin","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The 16 port H.264 hardware compression card works great. I had a few minor configuration glitches, but the guys at Bluecherry were very responsive in helping me out. You can\u0027t beat their on-line chat. In seconds someone knowledgeable in their product offerings is there to assist you. I got one bad camera in my order, but that isn\u0027t their fault since they don\u0027t manufacture them. They sent me an RMA the same day to replace the camera. So far so good.","link":"http:\/\/www.resellerratings.com\/store\/Bluecherry\/comment\/1183879#comment1183879","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bluecherry.jpg","store_name":"Bluecherry","username":"nerdyit","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Fantastic Product and deleivered swiftly. I would use this company again and recommend them for anyone that wants quality surveillance gear","link":"http:\/\/www.resellerratings.com\/store\/Bluecherry\/comment\/1177705#comment1177705","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bluecherry.jpg","store_name":"Bluecherry","username":"RageRiot","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Payment is charged by Paypal. Shipping is fast, on time. In future, i prefer to shopp on BlueCherry.","link":"http:\/\/www.resellerratings.com\/store\/Bluecherry\/comment\/1164117#comment1164117","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bluecherry.jpg","store_name":"Bluecherry","username":"vinhtreka","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a newly released 64-bit capture card. It was advertised as supporting Windows\/WDM but the drivers that came with the card ended up being old and non-WDM. After speaking with BlueCherry support, and getting the proper signed, WDM drivers, I had the card up and running flawlessly. If it wasn\u0027t for their great support I would have been out of luck getting the card working.","link":"http:\/\/www.resellerratings.com\/store\/Bluecherry\/comment\/1042571#comment1042571","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bluecherry.jpg","store_name":"Bluecherry","username":"9Charlie1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great attention. My PV-155 16 Ports card is working perfectly with Linux and Zoneminder exactly as Bluecherry told me. Other than that information in wiki was very helpfully. <br>Im in Guatemala and delivery was fast. Always check with your email country service. Only issue is that DVR card not works with Intel Motherboard by a issue with 3.3V PCI Slot","link":"http:\/\/www.resellerratings.com\/store\/Bluecherry\/comment\/962787#comment962787","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bluecherry.jpg","store_name":"Bluecherry","username":"elbek","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Their video capture cards are excellent. All hardware driven, they do not use much CPU. The software is currently in beta, and still missing a lot of features; but some of them are slowly being added. The published cost of the software, when it is ready to be sold, however, is on a per-port basis and is rather steep. However, they released the driver for their cards without cost (though closed-source, I believe), so it should be possible to use zoneminder or other open-source CCTV software in case you are on a tight budget. I have been using the beta and did not test that scenario, however.","link":"http:\/\/www.resellerratings.com\/store\/Bluecherry\/comment\/950301#comment950301","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bluecherry.jpg","store_name":"Bluecherry","username":"homeuser234","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is a company I had never heard of two weeks ago, but turns out they have a product I desperately needed and have not been able to find elsewhere to assist with my security monitoring of home and vacation home via bnc, usb and ip cameras combined. Great delivery! Unique product in the PV-149 camera capture card with WDM drivers, allows me to use one DVR software package to monitor all my cameras. Product works great!","link":"http:\/\/www.resellerratings.com\/store\/Bluecherry\/comment\/937583#comment937583","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bluecherry.jpg","store_name":"Bluecherry","username":"sthughes","rating":"5"}, "single");){kind=link}
"Fast service and items exactly as described. Vendor website is very detailed and has a lot of information about the products. I highly recommend Bluecherry.
The product I purchased was PV-149 - 4 port video capture card. I had no trouble installing it in my server."