1/5

posted May-16-2012

"WELL PRICED, FAST DELIVERY"

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5/5

posted May-16-2012

"over all it was excellent"

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5/5

posted May-15-2012

"Linda O at the Kennesaw GA location recently sold us a Refrigerator. She was incredibly helpful during the sale and didn't try to pressure us into a unit that was more expensive than our budget. She really listened to what we needed and helped us find just the right model. After the sale, we had a problem with one of the drawers and she helped us quickly get a replacement part. Great service and people.
Mike H - Acworth, GA"

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5/5

posted May-12-2012

"I actually was very satisfied. I didn't know that I could purchase online with BrandsMart and when I was in need of something and I looked, I saw the option of purchasing online and then picking it up. Which works our perfect for me."

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5/5

posted May-11-2012

"The purchase was gift and my mom loved it. It was easy to set up and just the right size!!!"

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5/5

posted May-08-2012

"I recently bought a 50" LG Tv for mothers day and I took it to my mom's home and tried to installed it myself. As I was hooking up the cable to the back of the Tv the post that is attached to the Tv broke off...! The next day I called Brandsmart and they told to go ahead and put the Tv back in the box and return it to the store for a new TV...! I was amazed I thought that I was out of luck with a $600 Tv that my mom could not watch her cable tv...! When I got to the return section of Brandsmart they quickly resolve my problem and gave me a new Tv...all of this was done without purchasing there extended warranty...So as they where preparing to give me my new tv I went into the store to tell the salesman who sold me the original Tv (Enrique Cardenas) what had happened and he told me that they offer free delivery on 47" tv's and higher. I thought that was great and he want ahead and set up for me the delivery plus set up of the tv in my mom's home...He also went out of his way to get me a reduced price for there two year warranty on the tv....Enrique really went above and beyond the call of duty for me and I reallyappreciate him and Brandsmart! Now my mom has her tv and we are happy!"

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3/5

posted Apr-26-2012

"Miquel Aguino is the best customer service person it has my pleasure to deal with. My first visit to the Doraville store was very unpleasant! Then Miquel helped me and he sorted every thing out and resolved my problem quickly & efficiently. If all of your employees were like Miquel, the shopping experience would be pleasant and the store would get more business. Thank-you Miquel!!!"

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5/5

posted Apr-23-2012

"Great item fast service!!"

This review was modified by 2011Fishman on April 23 2012 10:37:33 PM

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1/5

posted Apr-23-2012

"This has to be the single worst purchase I've ever made. My mother is a two-time cancer survivor, and I'm in the process of renovating her home/replacing all her appliances. I'd shopped online for a new frig for her b-day, picked a model, then found a similiar model for what I thought was a great deal; a LG LMX28988SB 28 cubic ft. French 4 door. Best Buy cleared them out at $1899 but was out. Brandsmart had them in stock for $1499.88, $200 for ext. warr., and $119 taxes. For a $2700 retail model, total $1818.75. Price was the ONLY good thing with them. I called twice a week before placing the order to make sure there would no problems getting it to Mom (she lives in the country/outside their local del. area in Fl.) and if there'd be any extra charges for taking the doors out/setting it up. I was told no several times; also Sat. delivery, no problem. Placed order on 4/18, called back 4/19 (Thurs.) to confirm order and set delivery for the following Sat. I was then told I couldn't set delivery b/c the freight shipper delivers on their schedule, and that Brandsmart/shipper wouldn't bring the unit in and set it up, the exact opposite I was told before. Got mad, cancelled order, then re-instated it, and was left scrambling to find someone in a rural area to bring the unit in (since BSUSA wouldn't fix the problem they'd created),and that's if there isn't a problem getting it to her house. The freight company only uses semis to transport, and she lives down a dirt road. Got over those two issues (I think), then I get a call from the shipper today (4/23, delivery is for 4/25) saying Brandsmart is canceling the order and wants the frig sent back b/c they think it's fraud. This was supposed to be a surprise, and I'd asked for Mom not to be called. When the shipper did (message didn't get passed), of course she didn't know anything about it, so shipper calls BMUSA back but no one calls me (BMUSA says their system shows several calls to me over 3 days; my caller ID/phone records say otherwise; BM sent an email to shipper on 4/20 to return frig to them, two days after the order, and the day after I got the other mess fixed). Got that cleared up over two hours this morn. Short story, if you aren't in their local area, don't do biz with this company. Customer service is almost none existent (if you get someone named Vincent in C.S. or Greg in shipping, ask for someone else), and you may be hearing the word "sorry" a lot. I pray I never have to use the warranty..."

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5/5

posted Apr-17-2012

"I would like to thank Juan Herrera from the Store in Dadeland - Miami for his courtesy during my last two purchases. Excellent customer service, his knowledge about the products and helped me find the right computer and TV, in terms of quality and price. I have not been treated that good in a long time in any other store."

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