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brilliance.com

Apparel & Jewelry

Rating 9.38/10 73 reviews
(89 lifetime reviews)

9.38/100 (6-month rating)
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All Customer Reviews (89)

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Rating 10/10 5/5
modified review posted May-16-2012

"I could not have been happier with my dealings with Brilliance. I am a person that knew very little about diamonds and did a ton of research and took a chance by ordering my fiances diamond through Brilliance. Every step of the way they answered my questions and were very quick with responses. I also appreciate the attention to detail on what they include in the package contents (i.e. receipt and diamond certification on a cd). Will be purchasing through them in the future."

Rating 10/10 5/5
modified review posted May-15-2012

"Online purchases, especially ones of significant value, always seem to be a risky process. But not with Brilliance...they are a trusted source for your diamond and jewelry needs. The knowledgeable staff was prompt returning my emails and phone calls. They helped locate a stunning stone and the transaction was simple. The local jewelry stores could not come close to matching the price.

My wife loves her Brilliance.com diamond! Thanks!"

Rating 10/10 5/5
modified review posted May-15-2012

"We purchased a one carat marquise (H, SI2) at a local jewelry store and had it set in a ring. Everyone commented on the ring but not in a positive way. The side view of the diamond was yellow. A week later we returned the stone back to the jewelry store and I told them the stone was more of a K in color.

I started searching online and came across the BRILLIANCE website. It was very easy to use and gave a lot of info. I called and spoke with Linda Patterson who helped me find the perfect diamond for my setting. I placed an order (D, SI1) and it came within a week. I took my new diamond back my local jewelry store to have my new stone set. The jewelry store wasn't happy with me but admitted they would have charged several thousand dollars more. Now I have a diamond I can't stop looking at and a couple thousand more in my pocket.

Thanks Brilliance for making this a great experience!!!!!"

Rating 10/10 5/5
modified review posted May-15-2012

"Linda from Brilliance.com helped me pick the perfect diamond, not the most expensive or biggest, but of the best value. I am utterly impressed, and I would definitely do business with Brilliance.com in a heartbeat."

Rating 10/10 5/5
modified review posted May-10-2012

"First off, I knew exactly what I was looking for in terms of "the look & my diamond's specs". I wasn't going to settle for anything less. I was not in a rush, so time was on my side. That said, it was a matter of my finding a seller for what "I" wanted. Took a couple of weeks of lengthy online checking. Initial attempt was dealing with a fast talking, pressure convo, online scam artist who wanted some money down to look for my particular stone. No can do on that! Finally, found Brilliance, found my stone & did some comparison pricing & analysis with several other low-ball & highly rated online dealers. Brilliance, for the 2.02 carat Cushion shape diamond I chose & got, could not be bested price wise & quality by anybody else! (Do realize that every minute technical differences in my diamond specs, whether visible to the naked eye or not, can spell out increases in the hundreds to thousands of dollars from dealer to dealer). Brilliance also exactly had the style of setting that I had in mind, what are the odds of that? So I also ordered the semi-custom setting in white gold, knife edge, half bezel, with .48 carats, then had the Cushion stone mounted.

Result: my GF, now fiancée loved it! Some comments from her BFFs that I recall; "I don't even like diamond rings but I love your ring & would wear it". Another one said, "I posted in FB that your ring while riding in your car was blinding me & not the sun". Restaurant dinner with yet another friend said, "I can't stop staring at your brilliant ring". ... & there were several other very nice comments she's received. & my fiancée always replied with, "Would you believe, he picked this out on his own?" Needless to say, I came out smelling better than a rose. Of course, Brilliance helped me pull this whole e-ring thing off & make it a reality. I posted some of the ring pics I've taken in two other sites that I visit. No, I'm not pro, its just a whole lot easier to take pics since its a beautiful ring (IMHO).

Customer service: A++++, Linda's input & attention to my needs was pure excellence. She readily responded to my few e-mail questions, phone call concerns, ...way, way, faster than even the people who work under me! Headache free ordering, worry free, considering I was going to be spending some serious coin here!. Thank you Linda & to Brilliance. I will be ordering the matching wedding band in a few weeks time.
"

modified review This review was modified by RSVP58 on May 13 2012 06:46:24 AM
Rating 10/10 5/5
modified review posted May-09-2012

"Searching for a diamond can be extremely difficult. Brilliance was one of the few places that didn't charge me to search their entire inventory. I spoke with 3 different reps throughout the process and all were helpful and knowledgeable. Got a great diamond that appraised for 1 and 1/2 times the value I paid for it. Better than Blue Nile in my opinion. This is the place to purchase loose stones for sure..."

Rating 10/10 5/5
modified review posted May-09-2012

"I found an incredibly brilliant diamond for my fiance (that's right, she said yes!) on brilliance.com. The man that dealt with my order (wish I had his name) was incredibly helpful. The diamond was delivered quickly by fedex and I couldn't be happier with my decision to purchase through this company. "

Rating 10/10 5/5
modified review posted May-09-2012

"Wonderful company...wonderful prices...wonderful service.
All around wonderful. Never go to a local retailer when you can get a superior product for cheaper here. You will not be disappointed!"

Rating 10/10 5/5
modified review posted May-07-2012

"Great pricing and customer service. Definitely the first place to look for diamonds!"

Rating 10/10 5/5
modified review posted May-06-2012

"Brilliance customer service was very friendly. My order shipped on time and was delivered when they said. It is very safe and the people I spoke with were very helpful as well. Highly recommend buying loose diamonds from them. I had purchased a beautiful diamond for my engagement ring. It looks awesome!! Would highly recommend them. Thanks a bunch."

 
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