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BASequipment.com

Food & Gourmet

Rating 8.17/10 15 reviews
(34 lifetime reviews)

8.17/100 (6-month rating)
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All Customer Reviews (34)

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Rating 10/10 5/5
modified review posted Apr-16-2012

"Purchased a new ice machine for our church this past week, and dealt with AJ in sales. Super-knowledgable and extremely helpful. Definitely recommend this company to anyone purchasing kitchen equipment. Completely satisfied with the entire process, start to finish."

modified review posted Apr-17-2012
basequipment's Avatar
basequipment, Burkett Restaurant Equipment & Supplies rep has responded

“We're glad you were satisfied with your experience and we look forward to assisting you in the future. Thank you!”

Rating 8/10 4/5
modified review posted Apr-16-2012

"Product arrived and has performed as advertised and ordered."

modified review posted Apr-17-2012
basequipment's Avatar
basequipment, Burkett Restaurant Equipment & Supplies rep has responded

“Thank you for the positive review and we look forward to assisting you in the future.”

Rating 2/10 1/5
modified review posted Apr-03-2012

"I purchased 3 items on 12/15/2011: a Star-Max charbroiler, a Cadco 1/2 size oven, and a 30" x 72" work table. Everything went along fine until I received them.

The charbroiler had cracked and broken cast iron parets. No problem, I could still use as is. Just would have been appropriate business to have told me when I ordered, and let me decide to buy or not.

The 30 x 72 table had been sawed thru by employees who used the table as a work bench to saw wood used in the shipping container. I complained ands did receive a $55 + refund on the purchase price of 231.20. It still left the table damaged and worth very little. Its in the grage where I will use as a worek bench.

The Cadco Unox OV250 oven was sold to me as a Half size oven. It is a 1/4th size oven. I have little use for this in my Food truck. It will stay in the home gathering dust. A flagrant lie, regarding the oven.

I would never purchase again from Burkett. I have found that their slaes people, the ones I dealt with, have a weak, at best, knowledge of what they are selling. Very bad and expensive experience.
"

modified review posted Apr-27-2012
basequipment's Avatar
basequipment, Burkett Restaurant Equipment & Supplies rep has responded

“I apologize about the troubles you had with our company. We take all customer issues very seriously and have taken steps to ensure this situation does not happen in the future.

If there is anything else we can do, please let us know. You can reach our customer service team at 1-800-828-8564 ext 142. They will be more than happy to discuss any additional issues or concerns you may have.”

Rating 10/10 5/5
modified review posted Mar-26-2012

"Great service and a timely delivery."

modified review posted Apr-02-2012
basequipment's Avatar
basequipment, Burkett Restaurant Equipment & Supplies rep has responded

“Thank you for leaving us a review! We look forward to working with you in the future!”

Rating 10/10 5/5
modified review posted Feb-15-2012

"reps were friendly and helpfull, price was great, delivery on time and accurate, overall a great experience"

modified review posted Feb-16-2012
basequipment's Avatar
basequipment, Burkett Restaurant Equipment & Supplies rep has responded

“Thank you for leaving us a positive review! We're glad your transaction went smoothly and we look forward to working with you in the future!”

Rating 10/10 5/5
modified review posted Feb-13-2012

"One of the best customer service departments I have worked with. I have been in this business over 35 years and I am very impressed. I would recommend this company to any who need their products. Thank you Dennis Sophisticated Affairs, Consulting, Liquidating and Equipment Personal Shopping."

modified review posted Feb-14-2012
basequipment's Avatar
basequipment, Burkett Restaurant Equipment & Supplies rep has responded

“Thank you for the glowing feedback! We are so pleased that you were satisfied with your experience and hope you will keep us in mind for future purchases.”

Rating 2/10 1/5
modified review posted Feb-13-2012

"The experience started out very good. It seemed like they had the product that I needed. So I ordered it. Then the challenges started. The equipment received was not the items ordered, so I rejected the shipment, then came the phone call to customer support. This was the highlight of the transaction, Adam did the best he could and even found out that the stock count for this item wrong as well as the wrong part. The main challenge was it took over three weeks to get the credit back from them.

If you have time to wait, then possible deal with returns and credits, without getting the parts you need. Be my guest and use them.

I hope this was an isolated experience specific only to me.
"

modified review posted Feb-15-2012
basequipment's Avatar
basequipment, Burkett Restaurant Equipment & Supplies rep has responded

“Please accept our sincerest apologize for the less than exemplary experience that you had with us. Our Customer Service Manager will be contacting you in the next 24 hours to see how we can rectify this situation.”

Rating 10/10 5/5
modified review posted Jan-28-2012

"I have made 2 purchase from Burkett and I am very please with my purchase they have great prices and the free shipping I will continue to to shop there for all my restaurant needs"

modified review posted Jan-30-2012
basequipment's Avatar
basequipment, Burkett Restaurant Equipment & Supplies rep has responded

“Thank you for the positive reply. We are very glad that we have met and exceeded your expectations. We look forward to working with you in the future. 1-800-828-8564 or http://www.basequipment.com”

Rating 10/10 5/5
modified review posted Jan-28-2012

"Very pleased with the service and purchase. The item was shipped
so timely and came exactly on time. Wish I had found out about
them a long time ago. Have already told people about them."

modified review posted Jan-30-2012
basequipment's Avatar
basequipment, Burkett Restaurant Equipment & Supplies rep has responded

“Thank you very much for the positive feedback as well as for spreading the word about Burkett’s. If there is anything we can assist you with in the future please do not hesitate to let us know. 1-800-828-8564 or http://www.basequipment.com”

Rating 10/10 5/5
modified review posted Jan-28-2012

"Service was quick, efficient and equipment arrived in excellent condition."

modified review posted Jan-30-2012
basequipment's Avatar
basequipment, Burkett Restaurant Equipment & Supplies rep has responded

“Thank you BrownMichaele for leaving us a positive review. We look forward to working with you in the future. http://www.basequipment.com or 1-800-828-8564”

 
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