“Thank you for your feedback. We don't have the same resources as big budget stores with venture capital funding and work hard to service our customers.

We're sorry to disappoint you. When inventory gets low, sometimes the live inventory doesn't match. I've flagged this style for a manual inventory review for all stock since it is clearly not accurate. Please note, as per our posted policy, we do not charge your card until we verify the product is on the shelf, so no refund was necessary. A rep cancelled your order immediately and your card issuer will remove the initial authorization hold.

Regarding Paypal, we used to accept it but stopped because it wasn't playing nice with our software and too many times an order came in that we didn't get paid for, but the customer thought they had paid for and it created confusion. I could never figure out how to get that logo off our web page. Since we recently redesigned our site, it was actually quite easy this time around and I've removed it.

Did you know that you can tell us your favorite brand, size, fabric, fit, collar style, and color and we can shoot you back a larger selection to choose from than what's online?”