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cheetahdeals.com

Computer Hardware & Software

Rating 8.30/10 22 reviews
(67 lifetime reviews)

8.30/100 (6-month rating)
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CheetahDeals.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,953 merchant members.
 
 

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All Customer Reviews (67)

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Rating 10/10 5/5
modified review posted May-04-2012

"great proice and fast delivery"

Rating 10/10 5/5
modified review posted Apr-27-2012

"Very happy with the laptop I purchased. it was in perfect condition,arrived on time and packaged nicely. not a lot of over stuffing like some some products I've received. very pleased."

Rating 10/10 5/5
modified review posted Apr-13-2012

"Called with several questions prior to ordering a refurbished computer. Brian was extremely knowledgeable and helpful. Website order page is easy to use. Have not received computer yet but initial experience was most positive. Customer service is quickly becoming a thing of the past. It was very nice to have a human answer the phone who was actually knowledgeable, polite and well spoken. Thanks for your help Brian. I'm looking forward to our families first new computer in over six years now."

modified review posted Apr-16-2012

CheetahDeals.com, CheetahDeals.com rep has responded

“Thank you for the feedback and taking time to rate us!

We are glad you’re happy and glad we exceeded your expectations. Thank you for your business!

The Cheetah Deals Team
www.cheetahdeals.com”

Rating 10/10 5/5
modified review posted Apr-06-2012

"This is the second time in almost a month that I buy a laptop from CheetahDeals.com. I am very pleased with my two purchases. Delivary has been quicker than what they tell you when you place your order. Description said dented and scratched lightly, but the laptop I received did look like brand new. I will continue buying from CheetahDeals.com and I recomend it 100%."

modified review posted Apr-16-2012

CheetahDeals.com, CheetahDeals.com rep has responded

“Thank you for the feedback and taking time to rate us! We appreciate your business!

The Cheetah Deals Team
www.cheetahdeals.com”

Rating 10/10 5/5
modified review posted Apr-05-2012

"I will definitely purchase from them again. Well designed website, easy checkout, quality products at a fantastic price!"

modified review posted Apr-16-2012

CheetahDeals.com, CheetahDeals.com rep has responded

“Thank you for the feedback and taking time to rate us! We appreciate your business!

We are glad you like the site. We're happy when you're happy!

The Cheetah Deals Team
www.cheetahdeals.com”

Rating 10/10 5/5
modified review posted Mar-25-2012

"My first purchase from this company was a pleasant surprise!
I have to say i was nervous and excited about my purchase, the price was so low i felt like it might be to good to be true! the computer arrived sooner than expected, it was packaged well and was excactly what was advertized. it works perfectly and we are very impressed! also Lexi who answered the phone and answered all my questions the three times i called was very patient and polite! Thank You I WILL BE PURCHASING FROM THEM AGAIN!!!"

modified review posted Apr-16-2012

CheetahDeals.com, CheetahDeals.com rep has responded

“Thank you for the feedback and taking time to rate us!

We are glad you’re happy and that Lexi exceeded your expectations. Thank you for your business!

The Cheetah Deals Team
www.cheetahdeals.com”

Rating 10/10 5/5
modified review posted Mar-23-2012

"The price was great, took advantage of their deal of the day and a coupon I found on retailmenot. The 30 day return back guarantee is great Picked up a refurbished Acer Revo for $280 The computer arrived in 2 days and was in perfect condition. Looks brand new to me and works. Very satisfied."

Rating 2/10 1/5
modified review posted Mar-23-2012

"Terrible.

Summary: Bought a laptop, didn't work right, returned it, still haven't gotten my refund after two weeks.

Story:
I ordered a refurbished Acer Aspire 1830 from Cheetahdeals. It was very cheap, and it arrived quickly, but those are the only good things I can say. When it arrived, a sticker on the bottom looked like it had been damaged by heat, and the laptop had the wrong touchpad driver installed, not out of date, but for a different touchpad. After a fixed that, the touchpad still didn't work.

Initially, I wanted a replacement, so I sent the laptop back. week after it arrived back at Cheetahdeals, it was still listed as "Authorized for replacement." When I emailed to ask what was going on, I was informed that they were out of stock of that model and I was being upgraded. I asked "What am I being upgraded to?" and they never replied.

Finally, after another week with no response or shipping confirmation, I called. They told me that they were just going to refund my money instead. I have no idea what they were waiting for. I was told that the money would be credited to my account in 48 hrs.

Fast forward to now, 5 days later, and I still don't have my refund. I called just now and they told my my refund was sent out on February 2, which is obviously not true. They are now checking on that, so I hope to have my money in time to help pay for my funeral expenses.

All along the way, I dealt with unreturned emails, voicemails etc. I wanted to like CheetahDeals, but I am extremely disappointed with their lack of customer service and professionalism.

UPDATE:

Cheetah Deals contacted me, apologized for all that happened and gave me a $30 gift certificate. I also got my refund, which makes my total experience slightly better, but it doesn't erase the hassle I had to deal with to get it. "

modified review posted Feb-25-2012

CheetahDeals.com, CheetahDeals.com rep has responded

“We appreciate you taking the time to rate us and secondly, speaking with us. We wanted you to know that your refund was processed.

Our behalf of our entire team we would like to apologize. Quite frankly we are embarrassed that the issue was not resolved with one phone call or in a timely manner. We definitely fell short of providing you with an excellent customer service experience, no ifs and or buts about it!

Rest assured, we value your feedback and are taking the necessary steps to ensure that this type of issue does not happen again.

Please feel free to contact us to discuss any existing concerns now or in the future. We look forward to continuing our relationship with you and hope that you will give us another opportunity to serve you in the near future.”

Rating 10/10 5/5
modified review posted Mar-14-2012

"I ordered a refurb Acer 17.3 on Monday 3/12 and it arrived via ups 3/13. I can't be more pleased. It came in a plain box but looks like it just came from the factory fresh box. Fast, upgradable and a perfect machine. Customer support is excellent. Great experience and i'd definitely recommend them. Great price."

Rating 4/10 2/5
modified review posted Mar-02-2012

"Refurbished computer at a great price. But upon arrival, the network adapter was not functioning and I could not access the internet via a hard wired connection. Called for support and rather than troubleshoot it, they said just send back for a refund. No offer for replacement. So, I ended up having to buy a new computer elsewhere."

modified review posted Mar-08-2012

CheetahDeals.com, CheetahDeals.com rep has responded

“Thank you for taking the time to rate us and give us your feedback.

We apologize that the item you received had issues and that we were not able to help you resolve this issue. Our records indicate that the item you purchased was no longer in stock. Our policy is to offer our customers the option of an alternative item for replacement or issue a full refund for the item. You state you already purchased a computer elsewhere. If you’re happy with that purchase, we are glad you found an alternative. If you still have the item you purchased from us in your possession, please contact us, we’d be happy to arrange a call tag for the item or offer you an alternative if you are interested.

If you have already shipped the item, we will be happy to compensate you for any freight charges you may have incurred.

We hope you will give us an opportunity in the future to earn your business.”

 
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