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"I ordered my contacts 3 and 1/2 weeks ago and I still haven't received them. They have AWFUL customer service. It's literally been one month. Today was the delivery day and still no sign of any contacts. I rechecked my email and it said that I placed the order last week, LAST WEEK?! and that it would be arriving 2 weeks from now. I called them and they said they don't know why I would receive such an email, as my contacts should be arriving in 3 days. They're way too disorganized. Crappiest customer service I've ever seen. Take my advice and order from a real company."
"I ordered my reading glasses a week ago and got the express shipment. the estimated delivery was 04/27/12. It's already been a day pass the delivery date and I haven't gotten any e-mail saying my glasses were shipped. Customer service is awful! I am disappointed with this company!"
"Wonderful pair of reading glasses, way more than I expected. You couldn't find better service or price anywhere guaranteed!! Have and will continue to recommend you for all glasses. Thank You, Jon from So.Cal."
"They charged my credit card then canceled my order, saying there was a glitch in their system that allowed me to order a pair of Lacoste glasses for $11.90, but the promo code worked when I was checking out. BEWARE OF COASTAL. They might deliver the cheap frames for ten bucks, but they won't honor all of the prices and you may end up with your identity stolen. Customer service was very unprofessional and unhelpful, basically talked in circles around me."
"Great - I've had problems with retail stores getting my prescription's axis (for astigmatism) correct, so I was a little worried about ordering online. Costal .com got it right both times. "
"Love it! Large selection, great prices, easy ordering, and quick delivery. Plus all the interactive aids to help me choose the best size, style and color frames. My son and I both love the pair of glasses that we ordered in March."
"They need to update their styles with bigger size frames to fit most grown men. seem like most of their glasses are very Narrow meant for women in width. 120mm? -124mm? I have a small Head and I need at least 132mm-134mm and with almost $120 for lens and the quality is not all that good. very slow to refund or any exchanges wasted 2-3weeks of my time for false hope of a good fitted good quality glasses to wear. this company will not last too long with already a 20% sales decline in 2011"
This review was modified by wailaiUSA on April 12 2012 06:52:40 PM
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posted Apr-20-2012 
This review was modified by 
![Share](javascript:share_rating({"review_body":"I ordered my reading glasses a week ago and got the express shipment. the estimated delivery was 04\/27\/12. It\u0027s already been a day pass the delivery date and I haven\u0027t gotten any e-mail saying my glasses were shipped. Customer service is awful! I am disappointed with this company!","link":"http:\/\/www.resellerratings.com\/store\/Coastal_com\/comment\/1494999#comment1494999","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coastal_com.jpg","store_name":"Coastal.com","username":"missyao","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Wonderful pair of reading glasses, way more than I expected. You couldn\u0027t find better service or price anywhere guaranteed!!<br>Have and will continue to recommend you for all glasses. <br>Thank You, Jon from So.Cal.","link":"http:\/\/www.resellerratings.com\/store\/Coastal_com\/comment\/1492221#comment1492221","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coastal_com.jpg","store_name":"Coastal.com","username":"949holt","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They charged my credit card then canceled my order, saying there was a glitch in their system that allowed me to order a pair of Lacoste glasses for $11.90, but the promo code worked when I was checking out. BEWARE OF COASTAL. They might deliver the cheap frames for ten bucks, but they won\u0027t honor all of the prices and you may end up with your identity stolen. Customer service was very unprofessional and unhelpful, basically talked in circles around me.","link":"http:\/\/www.resellerratings.com\/store\/Coastal_com\/comment\/1471649#comment1471649","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coastal_com.jpg","store_name":"Coastal.com","username":"keegster51","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Your customer service department was great and I love your prices. I like your company:)","link":"http:\/\/www.resellerratings.com\/store\/Coastal_com\/comment\/1466939#comment1466939","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coastal_com.jpg","store_name":"Coastal.com","username":"SSECVIAR","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great - I\u0027ve had problems with retail stores getting my prescription\u0027s axis (for astigmatism) correct, so I was a little worried about ordering online. Costal .com got it right both times. ","link":"http:\/\/www.resellerratings.com\/store\/Coastal_com\/comment\/1454709#comment1454709","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coastal_com.jpg","store_name":"Coastal.com","username":"lrigolo","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Love it! Large selection, great prices, easy ordering, and quick delivery. Plus all the interactive aids to help me choose the best size, style and color frames. My son and I both love the pair of glasses that we ordered in March.","link":"http:\/\/www.resellerratings.com\/store\/Coastal_com\/comment\/1454077#comment1454077","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coastal_com.jpg","store_name":"Coastal.com","username":"dbafflick","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They need to update their styles with bigger size frames to fit most grown men. seem like most of their glasses are very Narrow meant for women in width. 120mm? -124mm? I have a small Head and I need at least 132mm-134mm and with almost $120 for lens and the quality is not all that good. very slow to refund or any exchanges wasted 2-3weeks of my time for false hope of a good fitted good quality glasses to wear. this company will not last too long with already a 20% sales decline in 2011","link":"http:\/\/www.resellerratings.com\/store\/Coastal_com\/comment\/1448861#comment1448861","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coastal_com.jpg","store_name":"Coastal.com","username":"wailaiUSA","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"i got what i ordered and it was fine, but the estimated shipping date kept changing and i had to wait a while for my glasses. ","link":"http:\/\/www.resellerratings.com\/store\/Coastal_com\/comment\/1447675#comment1447675","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coastal_com.jpg","store_name":"Coastal.com","username":"cerealbuds","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was satisfied with the fast delivery but I am not sure the prescription is right. ","link":"http:\/\/www.resellerratings.com\/store\/Coastal_com\/comment\/1446455#comment1446455","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coastal_com.jpg","store_name":"Coastal.com","username":"jennysecor","rating":"4"}, "single");){kind=link}
"I ordered my contacts 3 and 1/2 weeks ago and I still haven't received them. They have AWFUL customer service. It's literally been one month. Today was the delivery day and still no sign of any contacts. I rechecked my email and it said that I placed the order last week, LAST WEEK?! and that it would be arriving 2 weeks from now. I called them and they said they don't know why I would receive such an email, as my contacts should be arriving in 3 days. They're way too disorganized. Crappiest customer service I've ever seen. Take my advice and order from a real company."