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"I have one main complaint. They don't offer tracking numbers. Sometimes it takes too long for delivery, and it would really help if you could track the progress of your order."
"I ordered the Director Selection which should of been shipped 12/8/2008 I have yet to receive this dvd but believe me they took the money out of my bank account on that date. I did find a contact number 1-800-262-2001 after following several voice prompts to finally talk to real person only to be hung up on by Daniel. I called back and spoke to someone else who informed me that they can NOT issue a credit until 4 weeks have passed. I asked to speak to a supervisor and was hung up on again. I would recommend going to your local Walmart over joining this club which has horrible customer service."
"I am a member of Columbia House and have been for a few years now. This is my second or third time around. Meaning I have agreed to purchasing more DVD's in the future by a certain date and when I meet that my membership is canceled. So then I would order another bunch of DVD's for free and sign another agreement.
Looking at other reviews I would say Columbia House is "okay". If you love to buy a lot of movies, don't mind waiting to receive them, don't mind waiting for good deals or don't mind paying about $3.00 for shipping, don't mind accidently getting a dvd in the mail to return later because they didn't send you the e-mail for your directors selection, don't mind seeing a sale price on the internet thinking that you will order it to fulfill your membership requirements to realize you have to pay $10.00 more to have it count toward your commitment then Columbia House will work for you.
The people who have no trouble with them probably haven't had to contact them regarding an issue because the phone doesn't get picked up on the first ring if you know what I mean. Or don't mind paying $22.95 for a DVD to help fulfill their membership commitment.
Here are a few of the negative things that I have experienced. Since I have been a member more than once and my account number changes I have had to request my sign-in name on the website and password because I lose track of it. The last time this happened they sent me a password, but it was actually the wrong password. I tried to sign in my account to order some DVD's, but couldn't without my password. When I requested my password, I was sent the wrong password. When I tried to contact customer service, good luck finding a phone number!!!!! I ended up e-mailing them for my password and they reset it, but it took 2 days! I am set up to receive my Director's Selections though e-mail notifications. These come monthly. A couple of times I didn't get the e-mail and they would send me the director's selection. I would mark "Cancel" on the unopened box and put it back in my mailbox which would return it to them and they have always credited my account. Another time I signed into my account to verify my e-mail address and they had it listed as "test@test.com". Come on, no one owns that e-mail address and I sure didn't put it there so I changed it back and so far I have been receiving my e-mailed directors selections to cancel. I just wish someone who cares would contact me from Columbia House and offer me something for both sending me the wrong password and allowing me to get that excellent deal that was running 3 weeks ago with free shipping when you buy 3 and buy 1 DVD get 2nd Free."
This review was modified by jchartier on December 29 2008 10:24:55 AM
"I think columbiahouse has come along way. Their website is better and their customer service is better.
Recently they had a one day promotion for buy one get one free on bluray movies. I tried to order 6 movies but the buy one get one promotion wasnt showing up. I emailed them and they asked for the list of movies I wanted and they put my order through and honored the promotion.
You do have to respond every month to their directors selection. If you dont respond they'll send the movie out. It hasnt been a problem for me. They email me when my monthly director's selection is ready and I go to their website and accept or decline.
Their prices are pretty high, but they offer alot of discounts. You get the best deals when you buy 3 or more movies at one time. Columbiahouse has a pretty bad reputation but I've had no problems in the 5 years or so that I've been a member. I think recently they've come along way in trying to address the reasons for their bad reputation and so I do recommend them."
This review was modified by Zebdawg on December 16 2008 01:08:54 PM
"I signed up through a website that paid me for the lead, and it was the worst idea ever. The initial cheap dvds were limited to 51 choices and the rest were overpriced compared to MSRP.. Customer service was awful and unhelpful, and they sent me another movie AFTER I canceled my service. Their website wouldn't help me with that either. Avoid these guys like the plague if you're smart... Oh, and their FunCash expires if you don't use it by the end of the year..."
"WORST CUSTOMER SERVICE EVER!!! I tried resolving an issue online and you get a response stating they wil "try" to respond within 48 hours...it's been almost two months. My bank has contacted them twice, I've called them three times, tried sending a fax and also mailed them my issue, still not resolved! One of your reviewers states he's never had an issue with the company, maybe because he's never had an issue that acutally required someone at Columbia House to do a little research. I got as far as talking to a "management" person who basically told me I had to resend whatever I had already sent to her and she would try to research the issue! BUNCH IF MORONS!!!"
"Was mailed three DVD's without my permission so I mailed them backed and was stilled charged for them. This has been a continuous problem with this company. paul fordpickup41@comcast.net"
"My wife got an invoice from these clowns, claiming that she owed them $95! The joke is that she can't read English! Columbia House thinks that they'll actually be able to scare us into paying them money. We never received nor order and product from this company, but if this scam of theirs affects our credit rating, they will be sucking on a big fat class action lawsuit."
"Wow... I cannot believe all the nasty things people say about Columbiahouse. I have had Columbiahouse memberships since I was a kid - bought my first record albums through them. I have a membership now. I follow the instructions (fulfill the purchasing requirements, check off the box saying you don't want to receive the director's selection and send it back by the date noted), and when I've completed my requirements, I get a postcard congratulating me and offering me free selections. It's not rocket science, folks.. The guy who writes how he returns the director's selections because he didn't request them cracks me up - do you read instructions?! Columbiahouse, in my opinion, is a great way to bulk up your DVD or music collection at a low price. I don't know what all the fuss is about - I think people are just lazy and don't want to follow instructions and honor the agreement."
"I have had extremely bad customer service with columbiahouse. For the longest time, i could never log into this website, and when i tried to send emails to the customerservice, i get a notice saying that my membership has been cancelled,without my knowledge for sending back the director's selection DVD's? First of all, I never asked for these to be sent to me,so returning them was a natural choice.Next, when i logged into the website as recently as less than a week ago, there was no mention of the membership being cancelled. Infact, there was a note about how i needed to buy 4 more DVD's at regular price? So, when I went ahead and purchased it. Wile they have my email on file, would it not call got basic courtesy to atleast send me an email before cancelling my membership? Moreover, online, they still have my credit card on file. This does not make me feel very secure. I certainly hope that there is some justice for all the inconvenince caused."
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posted Dec-30-2008 
posted Dec-29-2008 
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![Share](javascript:share_rating({"review_body":"I ordered the Director Selection which should of been shipped 12\/8\/2008 I have yet to receive this dvd but believe me they took the money out of my bank account on that date. I did find a contact number 1-800-262-2001 after following several voice prompts to finally talk to real person only to be hung up on by Daniel. I called back and spoke to someone else who informed me that they can NOT issue a credit until 4 weeks have passed. I asked to speak to a supervisor and was hung up on again. I would recommend going to your local Walmart over joining this club which has horrible customer service.","link":"http:\/\/www.resellerratings.com\/store\/Columbia_House\/comment\/430718#comment430718","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Columbia_House.jpg","store_name":"Columbia House","username":"mag962","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am a member of Columbia House and have been for a few years now. This is my second or third time around. Meaning I have agreed to purchasing more DVD\u0027s in the future by a certain date and when I meet that my membership is canceled. So then I would order another bunch of DVD\u0027s for free and sign another agreement. <br> <br>Looking at other reviews I would say Columbia House is \u0022okay\u0022. If you love to buy a lot of movies, don\u0027t mind waiting to receive them, don\u0027t mind waiting for good deals or don\u0027t mind paying about $3.00 for shipping, don\u0027t mind accidently getting a dvd in the mail to return later because they didn\u0027t send you the e-mail for your directors selection, don\u0027t mind seeing a sale price on the internet thinking that you will order it to fulfill your membership requirements to realize you have to pay $10.00 more to have it count toward your commitment then Columbia House will work for you. <br> <br>The people who have no trouble with them probably haven\u0027t had to contact them regarding an issue because the phone doesn\u0027t get picked up on the first ring if you know what I mean. Or don\u0027t mind paying $22.95 for a DVD to help fulfill their membership commitment. <br><br>Here are a few of the negative things that I have experienced.<br>Since I have been a member more than once and my account number changes I have had to request my sign-in name on the website and password because I lose track of it. The last time this happened they sent me a password, but it was actually the wrong password. I tried to sign in my account to order some DVD\u0027s, but couldn\u0027t without my password. When I requested my password, I was sent the wrong password. When I tried to contact customer service, good luck finding a phone number!!!!! I ended up e-mailing them for my password and they reset it, but it took 2 days! <br>I am set up to receive my Director\u0027s Selections though e-mail notifications. These come monthly. A couple of times I didn\u0027t get the e-mail and they would send me the director\u0027s selection. I would mark \u0022Cancel\u0022 on the unopened box and put it back in my mailbox which would return it to them and they have always credited my account. Another time I signed into my account to verify my e-mail address and they had it listed as \u0022test@test.com\u0022. Come on, no one owns that e-mail address and I sure didn\u0027t put it there so I changed it back and so far I have been receiving my e-mailed directors selections to cancel. I just wish someone who cares would contact me from Columbia House and offer me something for both sending me the wrong password and allowing me to get that excellent deal that was running 3 weeks ago with free shipping when you buy 3 and buy 1 DVD get 2nd Free.","link":"http:\/\/www.resellerratings.com\/store\/Columbia_House\/comment\/430322#comment430322","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Columbia_House.jpg","store_name":"Columbia House","username":"jchartier","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I think columbiahouse has come along way. Their website is better and their customer service is better.<br><br>Recently they had a one day promotion for buy one get one free on bluray movies. I tried to order 6 movies but the buy one get one promotion wasnt showing up. I emailed them and they asked for the list of movies I wanted and they put my order through and honored the promotion.<br><br>You do have to respond every month to their directors selection. If you dont respond they\u0027ll send the movie out. It hasnt been a problem for me. They email me when my monthly director\u0027s selection is ready and I go to their website and accept or decline.<br><br>Their prices are pretty high, but they offer alot of discounts. You get the best deals when you buy 3 or more movies at one time. Columbiahouse has a pretty bad reputation but I\u0027ve had no problems in the 5 years or so that I\u0027ve been a member. I think recently they\u0027ve come along way in trying to address the reasons for their bad reputation and so I do recommend them.","link":"http:\/\/www.resellerratings.com\/store\/Columbia_House\/comment\/427219#comment427219","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Columbia_House.jpg","store_name":"Columbia House","username":"Zebdawg","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I signed up through a website that paid me for the lead, and it was the worst idea ever. The initial cheap dvds were limited to 51 choices and the rest were overpriced compared to MSRP.. Customer service was awful and unhelpful, and they sent me another movie AFTER I canceled my service. Their website wouldn\u0027t help me with that either. Avoid these guys like the plague if you\u0027re smart... Oh, and their FunCash expires if you don\u0027t use it by the end of the year...","link":"http:\/\/www.resellerratings.com\/store\/Columbia_House\/comment\/314374#comment314374","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Columbia_House.jpg","store_name":"Columbia House","username":"joepike182","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"WORST CUSTOMER SERVICE EVER!!! I tried resolving an issue online and you get a response stating they wil \u0022try\u0022 to respond within 48 hours...it\u0027s been almost two months. My bank has contacted them twice, I\u0027ve called them three times, tried sending a fax and also mailed them my issue, still not resolved! One of your reviewers states he\u0027s never had an issue with the company, maybe because he\u0027s never had an issue that acutally required someone at Columbia House to do a little research. I got as far as talking to a \u0022management\u0022 person who basically told me I had to resend whatever I had already sent to her and she would try to research the issue! BUNCH IF MORONS!!!","link":"http:\/\/www.resellerratings.com\/store\/Columbia_House\/comment\/245240#comment245240","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Columbia_House.jpg","store_name":"Columbia House","username":"NORMA1","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Was mailed three DVD\u0027s without my permission so I mailed them backed and was stilled charged for them. This has been a continuous problem with this company. paul <br>fordpickup41@comcast.net","link":"http:\/\/www.resellerratings.com\/store\/Columbia_House\/comment\/243380#comment243380","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Columbia_House.jpg","store_name":"Columbia House","username":"fordpickup41","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My wife got an invoice from these clowns, claiming that she owed them $95! The joke is that she can\u0027t read English! Columbia House thinks that they\u0027ll actually be able to scare us into paying them money. We never received nor order and product from this company, but if this scam of theirs affects our credit rating, they will be sucking on a big fat class action lawsuit.","link":"http:\/\/www.resellerratings.com\/store\/Columbia_House\/comment\/243302#comment243302","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Columbia_House.jpg","store_name":"Columbia House","username":"dsunlin","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Wow... I cannot believe all the nasty things people say about Columbiahouse. I have had Columbiahouse memberships since I was a kid - bought my first record albums through them. I have a membership now. I follow the instructions (fulfill the purchasing requirements, check off the box saying you don\u0027t want to receive the director\u0027s selection and send it back by the date noted), and when I\u0027ve completed my requirements, I get a postcard congratulating me and offering me free selections. It\u0027s not rocket science, folks.. The guy who writes how he returns the director\u0027s selections because he didn\u0027t request them cracks me up - do you read instructions?! Columbiahouse, in my opinion, is a great way to bulk up your DVD or music collection at a low price. I don\u0027t know what all the fuss is about - I think people are just lazy and don\u0027t want to follow instructions and honor the agreement.","link":"http:\/\/www.resellerratings.com\/store\/Columbia_House\/comment\/239137#comment239137","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Columbia_House.jpg","store_name":"Columbia House","username":"maida","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have had extremely bad customer service with columbiahouse. For the longest time, i could never log into this website, and when i tried to send emails to the customerservice, i get a notice saying that my membership has been cancelled,without my knowledge for sending back the director\u0027s selection DVD\u0027s? First of all, I never asked for these to be sent to me,so returning them was a natural choice.Next, when i logged into the website as recently as less than a week ago, there was no mention of the membership being cancelled. Infact, there was a note about how i needed to buy 4 more DVD\u0027s at regular price? So, when I went ahead and purchased it. Wile they have my email on file, would it not call got basic courtesy to atleast send me an email before cancelling my membership? Moreover, online, they still have my credit card on file. This does not make me feel very secure. I certainly hope that there is some justice for all the inconvenince caused.","link":"http:\/\/www.resellerratings.com\/store\/Columbia_House\/comment\/234633#comment234633","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Columbia_House.jpg","store_name":"Columbia House","username":"vidya","rating":"1"}, "single");){kind=link}
"I have one main complaint. They don't offer tracking numbers. Sometimes it takes too long for delivery, and it would really help if you could track the progress of your order."