1/5

posted May-04-2012

"Never shop at Conn's Appliances! I bought a new washer and dryer on Tuesday, the next day they broke the washer while loading it onto their truck. An hour past their delivery time, I called the store to ask why they were late. It wasn't until I was told to call the warehouse that I found out the product had been broken during the delivery. The general manager Eddie said he we would get to the bottom of the problem and call me back...no one called. Thursday the warehouse manager called saying that they would be delivering my washer and dryer. When I asked about the broken washer, were they able to replace it, he said " I do not know." Was Conn's really going to delivery me a broken washer? The warehouse manager said she would have to call me back once she talked to the delivery driver...no one called. Friday, I get a call from the store saying they have a better washer and dryer than the ones I purchased and if I wanted to pay the $400.00 difference they will have them delivered. I explained that they have cost me more then $400.00 to spend 4 days dealing with their mistake and that they should upgrade me for free. A few hours later after I have called Conn's corporate office explaining my problem their regional manager Clay calls me to say, "At this time we would like to refund your money..." Never shop at Conn's Appliances!"

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2/5

posted Apr-09-2012

"I have spent over 5k with them and on my last purchase of a computer, I wanted to exercise my option to price match as I found the computer for nearly $200 less elsewhere. Once I went in, I was told that they wouldn't price match since I got zero percent financing for six months and because the ad I had wasnt from the newspaper (my ad was from the Internet from a brick and mortar store)! Up until this point I had been pretty happy with them but now I am so furious I am going to take the computer back and buy from their competitor! I will never do business with then again


Sheisty doesn't even begin to cover it!!!! Don't mess with this company if you can avoid it!"

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1/5

posted Apr-02-2012

"Horrible customer service !!!! I called 6 times today April 2,2012. Starting at 9.am and it's now 2.pm and still no call !!! I even call Mr. Wright the president and even his assistant hasn't bother to return my call. The tech was is repairing my laptop is name Obe and the manager is Rodrick."

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1/5

posted Mar-13-2012

"I would like to speak my mind about Conn's. There products have been the worst in quality and warranty services. I have purcahsed 2 air and heat units. The first unit breaking 3 times while under warranty. The company not replaceing until the third call on this product. When going to replace the product.Company no longer carrying the product or even equivelient. I had to take a down grade or come up with 50% more then I had oringinally paid for the first unit. At the same time the second unit had broke three times and the same problem occureing. I also had to remove that second unit and travel over 100 miles just to get a down sized unit or this time pay a 100% above the cost of that unit due to know longer carring the product. Mind you these units were less then a year old and conns were jumping from product to product where people could not replace there warranty products with out comming up with huge adjustments. I also would like to add that every time the unit was to be repaired. I never had a repair that was fixed in under 3 weeks. This being in the summer with temps on the average of 103-105. People have died in that type of heat. I purchased these units due to the fact I have an old central unit works but is costly to run. Due to the breakage of these units and conns poor performance my utility bills ran on the average of 600.00 a month compared to haveing my units at 250.00 a month. Then they wonder were there money is when you can't afford to pay there note. Conns is there worst enemiy and most definitly mine. There company has gone down hill in the last 15 years and I would not refer anyone to do business there."

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1/5

posted Mar-09-2012

" DON'T trust the sales people and DON'T buy their service. They don't know anything about how service works and how screwed you get when you get service. To top it off when you file a complaint to the 800 #'s your the one that looks wrong and at best you might get offered $25 gift card to try and shut you up. The service manager doesn't care either. The situation was that my laptop needed service and I asked specifically if they contact you before they do anything and I was told that they have to because they might have to erase the computer and I told her that I was relieved because I would want to know that because I will have to asked for the computer back before that would happen because I have family photos not to mention additonal software I had added. Well a week later I get a call from the tech saying work was done and I was surprised and I had to ask him what was done because he was ready to hang up and I was told three things was done and one of those was resetting to laptop to factory setting erasing everything and I was angry and told him he was supposed to call me first before doing that and his response was well I tried to call yesterday but no one answered. I called to complain and two other reps also told me they are supposed to call first! The service manager backed his people up and put the blame on me. The sales people try and sweet talk you making you believe they are going to take care of everything or fix the problem and I ended up with the same result...nothing! This especially goes for their Denton store and their current Manager is a joke. They don't know customer service if it hit them in the face!"

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1/5

posted Feb-27-2012

"worse service ever encountered.salesman all ready to sell something,including telling you false information---I was sold a defective matress,saying it was a firm and 30 day warranty--- a problem comes up no one there to help and management wont even return my phone calls!!!!!! will never shop there again!!!!"

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1/5

posted Feb-26-2012

"DO NOT BUY ANYTHING FROM CONN'S!!!! We bought a really nice Samsung refrigerator from them and had to have them come back out and replace it twice because both times it was damaged by the delivery team. Then they were supposed to come out to replace it with the 3rd frig this evening between 6-9 and didn't show up or even call us! Unbelievable!!!! Have never experienced such poor customer service in my life! At this point I'm about to roll it out to my front yard for them to pick up and will not be paying for sh*t!!!"

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1/5

posted Feb-14-2012

"This company is trash! I was a good standing customer for years and was going through a tough economic time and decided to try to refinance the loan so the payment would be at a lower amount. They rudely told me I did not qualify unless I was in bad standing with the company. If I had late payments then they could assist. How ridiculous is that? I mean why can't a good customer be rewarded by asking to refinance? I have to sacrifice my credit score. There is something wrong with that."

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1/5

posted Jan-23-2012

"So we were only like a couple of days late on our payment and we got a phone call. Ok yes we explained we would be a week late and the lady was very rude with my husband on the phone! My husband told her that he wanted the pay off amount and she didn't want to give it to him after she asked if there was anything else she could help him with! She told my husband she would make a note of it but the phone calls would not stop! So we just received a phone call from the at 900 pm!! Oh they will be hearing from me in the morning!!!"

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1/5

posted Jan-21-2012

"I bought a Samsung Smart TV 46" 120 HZ 3D LED on monday 01/16 at Conn's store located in San Antonio, TX at 4999 NW Loop 410, they told me that I can pick it up on wednesday. I called them before going to the store just to make sure everything was ok and they said that the truck with the product was "LOST" and that they will call me the next day and delivery to my home without charges, I said ok. On thursday they never called me, I spoke with different managers and nobody can give me an answer, I was told just to wait one more day. Friday I spoke with 5 different persons on the Customer "Support" line and they keep transfering me to different rep's, they put me on hold like forever and finally a lady with the name Grace opened a ticket for my complaint, but I still need to wait 72 hours for a call back. The only option that I have is to re-select or cancel the order because now they are saying that the TV is "Out of Stock" and actually was never shipped out from Houston and they do not have an specific date. Today is saturday and I still haven't got my TV.
What kind of customer service does this company provide???
"Our Goal is 100% satisfaction"... this is ridiculous according what they keep doing.
Definitly, this is my first and last shop expierence @Conn"s.
"

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