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28 reviews 
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posted Apr-28-2012 
This review was modified by 
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![Share](javascript:share_rating({"review_body":"I requested a price match on an Oakley frame and coolframes was able to match the price and so I ordered my frame from them and within a few weeks had my frame. I would have received my frame earlier but they didn\u0027t have it in stock and so they had to order it. I was very pleased with the service that they provided. I would definitely order from them again.","link":"http:\/\/www.resellerratings.com\/store\/Coolframes\/comment\/1529828#comment1529828","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coolframes.jpg","store_name":"Coolframes.com","username":"Katherineclectic","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Glasses arrived with obvious flaws in the pressing of the lens. Had to return the order so they could make a new lens. I was promised a refund of shipping cost. I have never received the refund. The new glasses showed up with a scratch and a very small chip in them like someone dropped them. The new lens is not perfectly clear. 5 weeks of frustration and I am still unhappy with the glasses. Great frames, but these are not quality lenses. I will not buy here again.","link":"http:\/\/www.resellerratings.com\/store\/Coolframes\/comment\/1494039#comment1494039","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coolframes.jpg","store_name":"Coolframes.com","username":"memyselfandeye","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"my shopping experience with coolframes could not be expressed by nothing but magnificient . i have been trying to order this tag heuer frame from different places but of no use. after price match request the price was really reasonable. the frame was like what i orderd exactly . i had really wasted my time with other stores. this is my third order with them and i have nothong to say but perfect experience. thanks a million coolframes","link":"http:\/\/www.resellerratings.com\/store\/Coolframes\/comment\/1483129#comment1483129","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coolframes.jpg","store_name":"Coolframes.com","username":"mohamedselima","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My sister bought some glasses up in MN and I fell in love with them. I found that coolframes.com were able to get them. They did the price match, sent me a google checkout and within a couple of weeks I had my new frames & lenses at my house. Very easy transaction. I would recommend them.","link":"http:\/\/www.resellerratings.com\/store\/Coolframes\/comment\/1461569#comment1461569","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coolframes.jpg","store_name":"Coolframes.com","username":"mpehanson","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We ordered prescription eyeglasses from Coolframes on the night of April 3rd. We received a confirmation email the next day. We were enthusiastic about the order, and we figured that the shipping confirmation would come after Easter. We emailed on the 10th again and we received confirmation that Coolframes were working on the presciption eyeglasses, and it took 7 to 10 business days. We got worried on the night of 16th, when we still did not receive shipping confirmation. Although it was 8 business days we waited, we started getting panicky, and read reviews most of them good, but found a few bad reviews. We decided to cancel our shipment because we felt Coolframes was delaying too much, so we send an email to cancel the order. We were told the next day by phone and email that we had to pay $20 for cancellation fee. We did not want to, but the owner of Coolframes managed to talk to my husband and sort things out and they send out the frames very soon after that on the 17th. They also send a shipping confirmation and usps tracking number. It took 9 business days, but that wasn\u0027t why we panicked. We did not receive any shipping confirmation email soon after we ordered, which would have made us feel at ease. It would have took longer because of ground shipping. But Coolframes expedited the shipment and we received our package two days later and signed for it. The prescription glasses was worth it, and my husband looked great, we\u0027re happy with it. ","link":"http:\/\/www.resellerratings.com\/store\/Coolframes\/comment\/1460253#comment1460253","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coolframes.jpg","store_name":"Coolframes.com","username":"MCourtney","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very, very satisfied with my glasses from Coolframes.com & their Customer Service staff were fantastic.<br>Had to request that they hold shipping my glasses as I needed to go to Toronto for 5 days. They did and I received them 8 days later as requested. <br>I\u0027ve been wearing these now for a couple of weeks to get used to the new prescription, now I believe I can leave a very positive review of my experience with Coolframes.com<br><br>Saved over CDN $520.00 by buying through Coolframes.com To\u0027ve bought this frame & lenses (Silhouette SPX ART 6749) in the Kiwi\/Purple color would\u0027ve cost me CDN $986.00. I also upgraded to 1.67 lenses. Yes, I\u0027m one very happy customer.<br>At 1st I was a little nervous buying online, (I\u0027m a senior) but this has been a great experience for me.<br>Thanks,<br>L ","link":"http:\/\/www.resellerratings.com\/store\/Coolframes\/comment\/1378757#comment1378757","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coolframes.jpg","store_name":"Coolframes.com","username":"Kiwifrau","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a pair of oakley glasses with prescription . after ordered through coolframes.com google checkout i received and email with an itemized bill and waiting for 1 week before receiving another email with a tracking number. took about 2-3 days for me to get the frames and i love them . i dont buy glasses every year so my 300 dollars will go a long way. thank you coolframes","link":"http:\/\/www.resellerratings.com\/store\/Coolframes\/comment\/1374939#comment1374939","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coolframes.jpg","store_name":"Coolframes.com","username":"oakgy","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"It was the beginning of Christmas week 2011 in America. On Sunday I urgently required a replacement pair of sunglasses that I had bought as a gift in Europe. I live in California.. Sunday Night & Monday I hunted every sunglass shop on the Internet, I called the U.K, France (Not recommended), Switzerland, Austria (manufacture). Anywhere, at any price, I needed a EXACT replacement. Literally all day Monday, I called online shops & brick-n-mortar places in the USA. When I did get a possible solution, the same thing, \u0022Sorry, maybe 2 weeks\u0022. The last call was CoolFrames (in NYC). The man answered, heard my dilemma & said \u201cno problem\u201d He said I can have them by Thursday. I thought, there is no way. Cool Frames has the only pair left in the world? <br>\t In Europe I paid $500. Cool Frames delivered by Thursday morning; The sunglasses were less than half-the-cost of the original pair, including overnight shipping. <br>\tThe Cool Frames people are exactly what is meant by \u201cWorld Class Service\u201d.","link":"http:\/\/www.resellerratings.com\/store\/Coolframes\/comment\/1373491#comment1373491","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coolframes.jpg","store_name":"Coolframes.com","username":"AlexanderScott","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I e-mailed sales@coolframes.com because a competitor had the prescription frames I was interested in at a lower price. I sent them .pdf\u0027s of both their and the competitors product pages to request a price match. I didn\u0027t hear back for almost a week so I e-mailed the same address again to inquire. They said they didn\u0027t have any record of that e-mail. Strange. <br><br>After that though, communication was great and they price matched no problem. I had the price match in place, a Google checkout invoice sent to me, and the product at my door in five total days. Very impressed. <br><br>","link":"http:\/\/www.resellerratings.com\/store\/Coolframes\/comment\/1371337#comment1371337","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coolframes.jpg","store_name":"Coolframes.com","username":"gillilanded","rating":"5"}, "single");){kind=link}
"The frames I ordered arrived promptly, well packaged, and in perfect condition. They were delivered with signature confirmation. The price was excellent -- the lowest I could find online or locally, for high quality Tura titanium frames. I love these frames! I'm very happy with this merchant and would definitely purchase from them again."