“--Update 12/29/2011--

Dear David,

Thank you for letting us know that your package arrived. I am very sorry to hear that it wasn't delivered on the 27th as it was expected to (both by us as well as the indication on the tracking information).

Timely delivery, especially this time of year, is very important to us and we apologize for the inconvenience this may have caused you. We have emailed you a $10.00 gift certificate as a token of our apology, and hope that you will give us another opportunity to prove to you that we are dedicated to providing unparalleled customer service, without sacrificing outstanding prices or the quality of our products.

If you do not think you will use the gift certificate, please let us know. We would be happy to apply a $10 refund to your order instead.

Best Wishes for 2012,

James Lee
Cupid's Bedroom
jlee@cupidsbedroom.com


--12/27/2011--
Dear David,

I apologize you are currently dissatisfied with your order's status. Your order was received late afternoon on 12/19, and shipped 12/20, with am estimated arrival date of 12/27 (today). As your order was placed going into a holiday weekend, standard delivery time from CA to NJ may seem longer than you had anticipated, but we did get you order out right away - less than 18 hours of order time. The length of time for delivery is simply longer due to holiday weekend. In total, this order is arriving 5 business days from date of order.

Again, we are very sorry for any confusion regarding the estimated arrival time of your order. We are confident however your order will arrive today by USPS at the address you provided, as scheduled. We are emailing separately another copy of the tracking number email originally sent to you on 12/20. We hope this helps clear things up a little bit and that your we can turn this into a positive experience for you.

Please let us know if there is anything else we can assist you with.
Warm Regards,

James Lee
Cupid's Bedroom
jlee@cupidsbedroom.com”

“Stun638:

We are very sorry for the inconvenience you are experiencing. Upon receiving your order, we did notice the question in the notes asking if we could ship via USPS and we responded indicating that since this is an international order, we would be unable to accommodate your request. As there was no explicit instructions requiring USPS (only a request) and we had not received a reply to our email advising you that couldn't be done, we saw no reason to place the order on hold (causing delay) and proceeded with the order and shipped per our standard shipping policy.

If there is anything we can do to assist you in retrieving your order, please let us know.

Kind Regards,

Victoria Lee
Cupid's Bedroom
vlee@cupidsbedroom.com”

“yantto_10:

Thank you very much for taking the time to tell us how we did and suggesting an area where we could improve. We are committed to providing the most up to date and accurate tracking information on orders. If we fell short, please tell us how/where :) - we won't bite, we promise.”

“Follow up 9/17/2011:

Dear Mr. Morton,

Our tracking information shows that your order was delivered yesterday (9/16). Please let us know if this is not the case or if there is something else we can do for you.

Kind Regards,

James Lee

Senior Support Specialist
Lite Pockets LLC | Cupid's Bedroom
jlee@litepockets.com | jlee@cupidsbedrom.com
800.947.9045 x100

----------------------------
9/14/2011
Dear Mr. Morton,

I see that your email came in just around an hour ago, just after 6:30 PM. After office hours (8AM-5PM Weekdays), we monitor email only every 2-3 hours as we don't have dedicated support staff in office 24 hours a day. I am very sorry that you have not received your order and assure you we will make every effort possible to make this situation right. I called you just a few moments ago to try and reach you via telephone to personally apologize; unfortunately I reached your voicemail left you a brief message with my personal information, so you can reach someone at anytime, outside of office hours or during. As our fulfillment department is closed for the evening, I will unfortunately not be able to look further into the status and tracking of your order until tomorrow morning. At that time I will get back to you with the latest tracking update.

I thank you for your feedback and patience. This order is certainly an exception to the "norm", and we hope you give us the opportunity to make it right. We are fortunate to have the best customers on the net (of course I may be a bit bias), and it's their feedback (negative or positive) that helps us continue to grow.

If you have any questions between now and tomorrow morning, please don't hesitate to use my personal contact number I provided in the voicemail I left you. Otherwise, I will speak to you around 9AM Pacific time tomorrow morning.

Kind Regards,

James Lee

Senior Support Specialist
Lite Pockets LLC | Cupid's Bedroom
jlee@litepockets.com | jlee@cupidsbedrom.com
800.947.9045 x100”