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6 reviews 
posted Dec-12-2011 “We're glad you we're satisfied with us. The reason you didn't receive an email that the items shipped is because we were able to ship them faster than we were able to keep up with the emails being sent out. Not always a good thing, but in your case it worked out great it seems. We hope to work with you again in your future home projects.”
posted Oct-25-2011 “Hello,
I'd like to thank you for taking the time to return and update your review. We will work to improve not only the shipping time, but amount of information that customers receive and the timing in which they receive it. We are a growing company and feedback such as yours helps us to improve our business with the customers in mind. Thank you again.
-Joe G.
Direct Buy Lighting”
posted Aug-23-2011 “We love hearing this kind of feedback, and we're happy that we were able to give you such a great experience. Hope to hear back from you soon!”
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![Share](javascript:share_rating({"review_body":"In one word, I am IMPRESSED by Direct Buy Lighting\u0027s Customer Service. I found a chandelier on clearance that I wanted to order, but knew that I wouldn\u0027t be able to receive shipment for another two weeks. I emailed customer service regarding my plight and Nathan responded quickly that they would hold my order until I was ready to receive the shipment, this way, I wouldn\u0027t miss out on the deal. I placed my order, contacted them when I was ready for it to be shipped, and received it today. It takes a lot to impress me but they did it. I will definitely order from them again and refer all of my friends to Direct Buy Lighting when shopping for light fixtures!!! Thank you Direct Buy Lighting ~ I love my new chandelier!!","link":"http:\/\/www.resellerratings.com\/store\/DirectBuyLighting\/comment\/1242161#comment1242161","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DirectBuyLighting.jpg","store_name":"Direct Buy Lighting","username":"friscotxgirl","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered 8 fixtures through Amazon (Direct Buy Lighting was the market place vendor). I was extremely pleased with the orginal purchase (price, delivery cost and speed, and quality of fixture). After about 4 months one of the LED fixtures failed. I contacted Direct Buy Fixtures through Amazon concerning the failed fixture. Their response was amazingly fast and without hesitation they agreed to replace the fixture. They have followed through and I have recieved the replacement fixture without any hassle or cost. I will certainly be considering them for any future lighting purchases. ","link":"http:\/\/www.resellerratings.com\/store\/DirectBuyLighting\/comment\/1167509#comment1167509","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DirectBuyLighting.jpg","store_name":"Direct Buy Lighting","username":"dks1043","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered black but got brushed nickel. Was told that black had been discontinued so they sent me brushed nickel. Duh... However, they were very prompt on the return and refund. Would probably try them again.","link":"http:\/\/www.resellerratings.com\/store\/DirectBuyLighting\/comment\/1156559#comment1156559","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DirectBuyLighting.jpg","store_name":"Direct Buy Lighting","username":"tankwagon9","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ended up getting great service from Direct Buy when the fan blades I ordered didn\u2019t have the correct mounting holes. They went to bat for me with the manufacturer and finally turned up blades with the right hole placement. And they look great on the fan!","link":"http:\/\/www.resellerratings.com\/store\/DirectBuyLighting\/comment\/1100313#comment1100313","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DirectBuyLighting.jpg","store_name":"Direct Buy Lighting","username":"jeff-282","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Satisfactory. Merchandise arrived safely.<br>Did not send email that goods had shipped.","link":"http:\/\/www.resellerratings.com\/store\/DirectBuyLighting\/comment\/1003517#comment1003517","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DirectBuyLighting.jpg","store_name":"Direct Buy Lighting","username":"mosdad","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Love the wall sconces ... Beautiful!!!","link":"http:\/\/www.resellerratings.com\/store\/DirectBuyLighting\/comment\/912693#comment912693","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DirectBuyLighting.jpg","store_name":"Direct Buy Lighting","username":"pearlygirly","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Review update: <br><br>I gave an initial poor review which resulted from lack of updates and communication from the customer service. However, the product was indeed shipped four days after placing the order. So, I am changing the review to better reflect the overall experience: good prices, somewhat slower shipping than other websites, but be prepared for lack of information on the websites and email updates: I only got a notification that the product was shipped and the order was fulfilled on the day it was actually delivered to my house.","link":"http:\/\/www.resellerratings.com\/store\/DirectBuyLighting\/comment\/904040#comment904040","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DirectBuyLighting.jpg","store_name":"Direct Buy Lighting","username":"paulney","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very positive. Fantastic prices (I shopped and shopped around) and service. There was a small issue with my order (some broken globes on a chandelier ... mind you, this chandelier had a LOT of globes). All I had to do was let them know and they remedied it - contacted the mfg...had the replacements shipped to me the next day. We always expect fast service and good prices...but it\u0027s the retailers that handle issues well that get my return business!!!! And these guys do.","link":"http:\/\/www.resellerratings.com\/store\/DirectBuyLighting\/comment\/842755#comment842755","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DirectBuyLighting.jpg","store_name":"Direct Buy Lighting","username":"pullejo","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is my second time using them and both experiences were great.","link":"http:\/\/www.resellerratings.com\/store\/DirectBuyLighting\/comment\/833065#comment833065","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DirectBuyLighting.jpg","store_name":"Direct Buy Lighting","username":"Maccast","rating":"5"}, "single");){kind=link}
"In two words, not impressed. Where's my order? Order on March 30, money deducted from my account and then nothing. No email to confirm shipping, no phone call, no lights! It is now April the 12th. I have tried to call their customer service number and waited forever, no one ever answered. Tried the "Click-to-chat"...not working. "