1/5

posted Jan-31-2012

"Discount jungle is a rip off, I placed an order for a (NEW) Lasonic Boom Box on Dec 14, 2011 as a Christmas gift for my fiance, but received a clearly used and broken boombox. The Lasonic Boombox had scratches all over it and the whole right side speakers did not work. I had to pay $40.00 to ship it back to Discount Jungle. Thank god when I shipped it back I required a signature when it was received by Discount Jungle because when I called to see if Discount Jungle received the returned item the customer service rep told me that she couldn't find anything in the system that showed they received it, until I told her the Fed-Ex website showed someone named Sam received and signed for the returned item, she then miraculously found it in the system and said that the they would send me a new Lasonic Boombox immediately. After a couple of weeks of waiting I tracked the replacement Lasonic boombox through fed-ex that Discount jungle sent, to see it was delivered when I got home nothing was there, I contacted fed-ex for 2 weeks they couldn't find the package and advised me to contact Discount Jungle to get a replacement or have my card credited back the money. I spoke with Sam at Discount Jungle who informed me he would be happy to refund me my money back and that I would see the credit in my account that Friday I checked my account that Friday there was no pending credit from Discount Jungle so I called Sam back he apologized and stated that person in charge of refunds and finance was sick with a serious illness and was not able to credit my account that week, but he would be happy to do it for me and that I would see the credit in my account the following Friday. Well Friday came again still no credit in my account, I called Discount Jungle that following Monday spoke to a customer service rep who left me on hold for so long that I hung up, I called back she left me on hold for an additional 10 minutes, to only tell me that Sam wasn't in and to call back the next day. I called back the next and spoke with Sam about my credit once again in which he told me he sent a notice to Amazon to refund me my money last week and that I should see a credit in my Amazon account and that if my account wasn't credited today he would call Amazon himself. I signed on to my Amazon account to see absolutely nothing so I decided to call Amazon and see if Sam from Discount Jungle did send a notice to Amazon for my refund. I spoke to a rep at Amazon who stated she didn't see anything in my account that Discount Jungle sent them a notice for my refund and that Amazon would take care of the problem for me and suggested I didn't call discount Jungle about this situation anymore. "

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1/5

posted Jan-25-2012

"DO NOT BUY FROM THIS SELLER!!! I placed an order for a subwoofer, after 3 weeks the item did not ship and I finally contacted DiscoutJungle through amazon demanding to know where my purchase was and why it had not been shipped, their response was that the item was not in stock and they would get back to me as soon as they had the item. If i didn't email them i probably wouldn't have heard a word from them. Bad Business. From the other reviews I have read, bad customer service and this doesn't surprise me, spend a few extra dollars and get your item from a reputable company."

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1/5

posted Oct-14-2011

"DO NOT BUY FROM THIS SELLER. Seller has a reputation of sending out defective products then charges a 25% restocking fee when you need to return the item. A thorough review of all this seller's feedback on Amazon, RipoffReport.com, Los Angeles Better Business Bureau (which shows 18 complaints with an 'F' rating) just to name a few, will show that he repeatedly claims failure to return parts so he does not have to pay refunds to the buyers, and his track record and past practice shows he uses this as a basis for denial. Sam told me that he would refund the $20 restocking fee ONLY if I would remove my negative review from the Amazon site. This is extortion at the lowest level and he is now furious I would not comply. To date, I have filed consumer complaints with the Calif AG office, LA BBB, and Amazon. Even seller feedback as recent as 10/14/11 on Amazon confirms how this seller operates, but he is still permitted to sell thru the Amazon storefront after many complaints have been received about this seller and their customer service rep Sam. "

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1/5

posted Oct-06-2011

"Do NOT BUY FROM THIS SELLER!!!! The hair dryer shipped to me was used and broke after 1 week of use!! I tried to return the hair dryer and SAM the customer service manager refused to give my a refund and mailed the broken hair dryer back to me!! Sam was the rudest and absolute worst "customer service" associate I have ever had to deal with!! SAM and DiscountJungle are crooks and thieves!!!"

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1/5

posted Jul-18-2011

"This company has SUCH poor and sleazy customer service, it is almost unbelievable and they owe us a lot of money which is why we now have the headache of taking them to court. When they refused to refund an item (CAR DVD player) that we refused delivery on and sent back unopened because it was 5 days LATE and we had to order a second one from another seller, their bizarre response was that they had accidentally sent us 2 and they could prove it so they were not going to refund us anything. They told me the two packages had the same tracking number and when we went to the FEDEX website together over the phone ( A guy named Sam) he could not substantiate this strange story that Discount Jungle would not refund any money on something we sent back because they "by accident" sent us two packages. He said "The company is sticking by this story" and hung up on me."

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1/5

posted Jul-14-2011

"Beware of Discount Jungle. They sent me a defective video to dvd converter and they expect me to pay the shipping plus a 10 percent restocking fee. I placed the order on Amazon and I would not have ordered it if I knew it was with discount jungle. I must have been in a rush that day. Discount Jungle has an F rating with the Better Business Bureau and negative reviews allover the internet. I wish I was aware of this before I went through the hassle of trying to get my money back from them. I have an A to Z claim with Amazon which I hope is settled soon."

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3/5

posted Apr-15-2011

"Update: After I posted the following review, I received an email from Discount Jungle stating that they would refund my shipping charges.

The "new" product I purchased from Discount Jungle arrived clearly used. It was dirty, missing pieces, and did not work. I called and was told I could return it, which I did. After 2 weeks without receiving an exchange, a refund, or any message from the seller, I posted an unfavorable seller review on Amazon on 4/10/11. The next day, Sam from Discount Jungle called me and said that he would send me an exchange, but that he would not send it until I removed the negative review from Amazon. He walked me through all of the steps to remove the review, and told me I had to click on the response that said the seller had resolved the problem. I said that in order
to do so I would have to trust him to send me a brand-new, unopened, working
product. He assured me that he had a brand-new product ready to go, which he
would personally test to make sure it worked. I then removed the negative
review, and Sam said that he would be sending out my exchange that same day, and
I should receive it this week. He said if I had any further problems I should
call him. Today I received an email from Amazon saying that I
was being given a refund of the purchase price only. I immediately called
Discount Jungle and spoke with a woman who said Sam was on the other line. I
told her that I wanted a refund of the shipping charges ($49.57). She told me
that their policy is to not refund the shipping unless there is an exchange
made. I said that I tried to make an exchange, and in fact was told that an
exchange was on its way, but instead I was given a refund. She said that they
did not have a new product available to send me. I am not willing to pay for the
cost to the seller of shipping me a used, broken product. I have filed a complaint with Amazon, and will be placing negative reviews of Discount Jungle on every website I can find. Furthermore, I will not be tricked or pressured into removing my negative reviews until this issue truly is resolved. Bottom line - DO NOT BUY FROM DISCOUNT JUNGLE!

I guess the moral of the story is that these ratings matter."

This review was modified by TheWholeTruth on April 16 2011 08:48:22 AM

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1/5

posted Apr-12-2010

"I ordered a Kenwood KCA-IP301V iPod Video Direct Cable from Amazon(Discount Jungle. The picture and descriptions were represented as a genuine Kenwood product. What was sent was a cheap counterfeit cable that does not work properly. The product is made to look like the genuine product, but it is clearly not the genuine product. The seller has intentionally committed fraud and passed off counterfeit goods as the genuine article. Discount Jungle claims that the cable was sent in error but refuses to refund any charges until they receive the cable and charge a restocking fee. I am not giving up my evidence of interstate fraud without a refund first."

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1/5

posted Apr-30-2009

"DO NOT SHOP HERE! CROOKS! I purchased an item and returned it within a week following all their instructions. Unfortunately, I did not realize until I was doing my taxes that I never received the refund. Luckily I had the FED-EX tracking number and proof it was received by Discount Jungle. Unfortunately since I did not figure out I hadn't gotten the refund until February 2009 and they have stalled until April 30, 2009 they claim they cannot refund me. If you think this is good customer service, go ahead and buy from these criminals."

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1/5

posted Apr-21-2009

"BUYER BEWARE! I placed an order for a 12" Alpine Type-R sub on the 15th, got an email the next day that it was backordered and they were cancelling my order. I'd paid through PayPal, but they had never issued a refund, so I called their customer service number. The customer service rep was very rude about the whole deal, claiming they'd never charged my card and refused issue a refund. I tried to explain to her that I'd paid through PayPal and they had indeed already charged me, but because she barely spoke any English, she didn't understand. I eventually had to file a PayPal dispute and a Better Business Bureau claim to get my money back. Will never do business with again!"

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