1/5

posted May-08-2012

"I should have listened to all the poor feedback I seen here. I didn't and received an email that they couldn't "locate a supplier" for the book. You're a book company... You can't find a supplier for a book that you have listed and imply that you have in stock?(said it would ship within 24-48 hours). Their compensation is 5% off my next order... Whatever. Suggest this site to no one."

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1/5

posted May-02-2012

"I wanted to sell some books and sent all of them via USPS. However, they claim that one book was damaged and another book was never received. I am willing to accept the damaged book explanation (although it is hard to believe since all other books are okay) but I cannot believe that they did not receive one book. I have double checked all books before sending them and also checked again after their claim. The book was sent. I have asked them to check their inventory but never got a response back after that. A bad company. NEVER deal with this company!!"

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1/5

posted Apr-20-2012

"I looked for a place on ECampus.com to provide them with private feedback. Unfortunately, I couldn't find any, so we're going public!

I accidentally forgot to send back my rental by the due date. It was stupid, but it was for a fast track class and I got the dates mixed up. My mistake. However, they sucked out everything left in my bank account for the book, and then emailed me about it a day later. What is that?! I am a poor student for crying out loud! Hence the textbook RENTAL! They do not even offer to sell extensions. And why charge the FULL LIST PRICE when a customer has already paid for part of the book when they rented it? That doesn't seem right to me at all. No other place does that. Then I called to see when I would receive my 75% refund for turning it in, and I was waiting for 20 minutes for someone to pick up. No exaggeration. Also, their shipping labels are for UPS Ground, so it's going to take over a week to get to them, then 2 or so days for them to process, and then 3 days for my bank to process. Their refund policy is the worst I have ever heard of. Seems completely inefficient to charge the full price and THEN refund a percentage. Other rental places charge you in chunks until the book is turned in...seems like a better process on both ends.

I'm sure you won't make the same mistake as me and forget to turn in the book. But why not use a place where you won't have to worry like this? Do not even consider this place for rentals. Customer service is terrible. For the love of all that is holy - use a different rental place. I know of another place that provides you with a prepaid envelope to return the books in. Fast return shipping too, and I didn't even need to print anything or use tape! :). They provide a 15 day grace period. Also, the amount to buy and keep your book (or if you lost it) is the difference between what you already paid in rental fees and the value of the book. They wont rip you off! Or when late, you are charged for 15 day extensions until the book is returned. Once those charges add up to what you've paid in rentals and the amount of the book, you get to keep it. Not bad.

ECampus needs to really look at their policy and see that they could do so much more to work well with their customers. I regret ever trying their service."

This review was modified by Chuniesanteria on April 24 2012 11:34:18 AM

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1/5

posted Apr-10-2012

"I ordered my rental on a Friday and paid for overnight delivery ...my clock told me it was 12:03 pm and the confirmation of it being sent that day was not seen to be a problem. By Monday I am calling them wondering where the overnight delivery was. I got this person on the phone at customer service who assured me that the book was sent out on Friday afternoon because they send out their orders about 11 am and 4 pm and should arrive at least by Monday afternoon. I also received emails from them that had a tracking number on it that never worked and the emails said the book was sent out in the mail. It never did arrive . I tried to contact ECampus.com repeatedly but alas, they were closed. I finally found a person who advertised himself as one of the lead people in the company and all he could do was say that he would call them in the morning and all I could say was I can do that myself. Some help. Tuesday this book still isn't here and I am thinking of contacting my bank to investigate the charge etc. I call customer service and that person was not even going to listen to me with the technique of saying if you’re not going to let me talk I can't help you so I said “let me finish so you know what I am saying because I am tired of canned answers.” When I ended explaining to her about it all and gave the order number she acted as if she didn't like being out of the control side of the conversation. She proceeded to tell me that because the book was ordered on Friday at 2:20 Pm (no it was 12:03 pm I have the document) that it wasn't sent out until Monday. So I said fine it should have been then sent at 11 am Monday and customer service said where did you get that information. I said from the previous earlier conversation with customer service and she said that’s not true. So I tried to ask questions about why is there such a variance in what we as customers are being told per each customer service person? She acted as if I had talked in Greek instead of English trying to confuse the issues. Since when did customer service interrupt so much and then try to put the blame on the customer? The book still isn't here. It may be here by late this afternoon but then isn't that why we pay overnight prices for standard shipping? This company is defensive because they are not able to perform their agreements with their customers. If this isn't enough for you then I will directly add please do not do service with these people they make me want to change my bank number for fear of trying to say some other confusing thing. Mabye they are simple and honest in some way but that type of simplicity shouldn't bend it's mind to do business for it seems to confuse them. At this point it doesn’t matter that they send out at certain times and not others and that they don’t understand the different time zones in the United States and that there is no single agent that can tell you the same thing they all say something different. What matters is that this book still isn’t here and if it keeps being delayed I am going to have to tell my bank not to allow transaction with this company. While they investigate that, I will send this letter to the Better Business Bureau as well and hope they will find a way to see what the trouble is there. I cannot trust them at this point. In all good faith if the book arrives today, I won’t be home but will be working so I will have to find a way to go to UPS and pick it up myself. If the world was perfect we would be able to smile more and not just pretend to. "

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1/5

posted Mar-30-2012

"I accidentally sent my book to the wrong place I only noticed because Ecampus charged me 100.00 dollars for the purchase of the book four days before it was even due back. I called and the customer service was ridiculous the supervisor said he would take the charge off of my account and charge me again on Saturday (due date) if the book was not back. I explained I wanted to extend my rental until I was able to send the right book to them. He had an attitude like taking 100.00 dollars out of my account was not a big deal. The book was not due till the 31st and my account was charged on the 28th. He said he assumed he was not getting the book back. I told him to be a supervisor he sure did not know how to talk to a customer. As of today they do not want to send me back the book that I sent them they say its policy. The first day I called they were going to send back the book but the supervisor was needed and he was not available. I was told he would call me back and he has not called. The supervisor is never available and to speak to someone other than customer service is impossible. Sending them the wrong book was an honest mistake. I wish they cared enough about their customers to treat them with respect. I am waiting on a call back from a supervisor as of right now hopefully I hear back so I can get this mess taken care of. This will be the last time I use ECampus. "

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1/5

posted Mar-20-2012

"TERRIBLE SERVICE. I waited a week and paid for uppgraded shipping and they cancelled my order and now I'm going to probably fail my class due to it being an express class. THIS SITE SUCKS."

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1/5

posted Mar-09-2012

"Ecampus.com is a rip off!! They take the books you send them and DON'T PAY!! They give excuses of why they can't pay you the money they owe you. If you are not happy with their decision, they do offer you the option of returning you the books...for a FEE!! I'm not going to pay $10 to have something returned to me that is only worth $10. The customer service is a joke!! Won't even listen to you...just tell you nothing they can do for you other than charging you $10 to mail back your book.....DON'T EVER USE ECAMPUS.COM!!!!"

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1/5

posted Feb-01-2012

"You love this one ordered my book they didn't have it do they sent me an empty box to return my rental?' who does that"

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5/5

posted Jan-30-2012

"I have always had a good experience buying, selling and renting from eCampus.com"

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5/5

posted Jan-28-2012

"Awesome!Great value!My books are in great condition and it was way cheaper than buying them and having to worry about selling them."

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