5/5

posted May-04-2012

"bought a few ethernet cables from here very good quick delivery
www.platinumcomputers.biz"

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1/5

posted Apr-29-2012

"I have always used scan.co.uk for my computing needs but decided due to price that I would buy from ebuyer.

BIG MISTAKE! I am tempted to start a revolt against this company by creating a website called eliar.com as I am furious with their staff, customer service and general ignorance.

The only thing that keeps me calm is the rule of karma.

After purchasing a new setup from them and ringing their useless technical support to confirm everything with the purchase was compatible, they sent the items out to me.

I decided due to know putting a computer build together to a hire a friend of mine is a certified technician in this industry to put it together to me to ensure all voltages were fluent in the machine.

We initially thought we had problems with the memory so we changed the memory, only after some hassle.

Then after smoke appeared from the case "led" fan button which are on the coolermaster fans, we sent this item back to be found faulty and was refunded.

Obviously you dont have to be an expert to know that any smoke or cut outs during a power can be fatal to the setup and or other components in the machine.

So clearly upset I contacted them again as now the bios screen was not working.

Bare in mind, the graphics card they sent out showed signs of being a return as the item was not in a anti static bag and some packaging was missing after a comparison on a youtube unboxing.

We are now incepting court action to reclaim money and time lost and to get our money back for the motherboard and graphics card.

This company is clearly a joke.

Go to scan.co.uk"

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1/5

posted Mar-19-2012

"Bought a WD Live TV to work on my two Logik TV's (L22LDVB11 and L40LCD11)

Does not work on either!! Tried it on my friends Samsung TV, and works fine.

Because it works on one TV, even though it doesn't work on either of the TVs in my house, Ebuyer will not allow me to return it for a credit note.

Very, very poor and disappointing customer service. This may not work with your TV and there is no way of knowing before you buy it."

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5/5

posted May-23-2011

"Ordered a monitor and PSU on Sunday afternoon. Received goods on Monday morning at 0930.
Excellent service!"

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3/5

posted Mar-04-2011

"Good range of products and good prices but phone support can take an age to be answered. Also make sure you have doubley confirmed addresses if you want your shipping address to be different to billing - if there's a problem they just cancel the order and make you do it again! grr"

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1/5

posted Sep-29-2010

"I paid £789.55 for a high quality monitor. Then I received two emails. The first said my order had been cancelled and the second said I would have to send a passport photo and utility bill for security reasons as a new customer.
I phoned eBuyerUKs customer support and was told the order was not cancelled, but put on hold pending the security check. I photographed the documents and emailed them to eBuyerUK. The next day I received an email to say I had passed the security check and could now reorder. Reorder? I'd been told my order had just been put on hold. When I tried to reorder, the monitor was still on the website - for £55 more!
I phoned customer services to plead my case but they are experts in fobbing people off. After being put on hold a few times, the eBuyer rep tried to justify the price hike and suggested the monitor specification had been raised (but she could not say in what respect). Then she said the price had gone up because eBuyer had had to pay more for a new batch (again, she admitted after questioning that she was speculating). She would not put me through to someone who had discretion to waive the extra and suggested that I just pay the extra. So after half an hour on the phone I gave up. I said I'd make a complaint about both eBuyer reps I spoke to, but what's the point?
I confirmed with the manufacturer that the specification had not changed, then bought the same monitor from MoreComputers.com for £791.15. It arrived the next day with free P&P and no fuss.
Avoid eBuyer - cheap prices advertised, but expensive on phone bills and stressful to deal with!"

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1/5

posted Sep-08-2010

"I will never shop at Ebuyer again-because most of the pc components that I have purchased are either faulty or have failed, within a 14 month period and if you consider returning a product then you may have to ship it to europe,which is too much hassle, or you may consider customer services at premium rates, rip off. I have PSU's, RAM, ATI cards,HDD's etc that will end up in the dustbin****. Believe it or not the best online shop I have used over the past 8 years is Amazon,there components and service are excellent. As I have stated I will never shop at Ebuyer again."

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1/5

posted Jul-27-2010

"ordered a Intel ssd from ebuyer expecting a new hard drive in a intel branded box. Instead I get a scratched and slightly smudged ( as if someone had thermal paste on it ) hard drive, in what looked like someone from ebay would have packaged it in.
It came in an empty cardboard box.
Now I have to wait a few days to get my money back.
I have to say, I would never use this company again, a complete waste of time and the people on the telephones are very hard to explain to.

VERY VERY POOR COMPANY "

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4/5

posted Nov-22-2009

"www.ebuyer.com is my favorite place to get electronic goods. I always get them from ebuyer. The reason being that they offer the best prices on TVs and audio systems there. I got my LCD from them over an year ago. It arrived on time but I could not pick it that day, anyway to cut a long story short finally got it delivered. It was not ebuyer's fault but the delivery guys were really fussy. But that will not stop me from using them in the future. Highly recommend them. Just ensure that you pick the thing you bought on the first delivery date, if you miss it, the delivery will take time."

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1/5

posted Oct-31-2009

"Absolute rubbish. Ordered on the Tuesday for Friday delivery. Payment did not go through successfully due to bank error. Ebuyer did nothing to contact me on this. Attempted to correct their error by delivering on Saturday (email received). Package did not arrive. Excuse from customer services was that it would only be dispatched on the Saturday for Tuesday delivery. Order cancelled, went elsewhere. Definitely wouldn't use again!"

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