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englishparts.com

Automotive

Rating 6.67/10 9 reviews
(47 lifetime reviews)

6.67/100 (6-month rating)
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All Customer Reviews (47)

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Rating 10/10 5/5
modified review posted May-02-2012

"Smooth transaction. Everything went well. "

Rating 10/10 5/5
modified review posted Apr-08-2012

"Great!!! Phone contact with a gentleman named Greg was outstanding and he provided excellent service!!"

Rating 10/10 5/5
modified review posted Mar-26-2012

"Thanks, you had just what I needed!"

Rating 10/10 5/5
modified review posted Feb-17-2012

"I ordered two (2) battery boxes for a 1972 MGB after checking other parts sites. English Parts seemed to offer the best combination of price and quality service. I can now confirm that it does. The battery boxes were precisely as described on the website, the company kept me well informed regarding my order status, and the boxes arrived in a timely fashion. I will be doing future business with English Parts."

Rating 10/10 5/5
modified review posted Feb-14-2012

"They were the only ones who had the part I needed, and I have been lookinf for it for two years. I was tickled pink."

Rating 10/10 5/5
modified review posted Feb-09-2012

"Ordered parts for my BJ8 - delivery was quick, and the parts were exactly as-described online."

modified review posted Feb-09-2012
englishparts's Avatar
englishparts, EnglishParts.com rep has responded

“Thanks for the good review. We try and have the best customer service in the industry. We are always here to help if you should need us again in the future.

Greg”

Rating 2/10 1/5
modified review posted Jan-10-2012

"I had a bad experience like so many others. Credit card was charged immediately, but nothing shipped. My calls to his answering machine were ignored, as well as inquiries to e-mail. Pathetic business model. I had my credit card company reverse the charges when I got no response after 4 weeks."

modified review posted Feb-02-2012
englishparts's Avatar
englishparts, EnglishParts.com rep has responded

“As of January 10th 2012. Englishparts.com is now being operated by Engel Imports. This means when you place an order on this web site or call the toll free number you will be dealing with a real bricks & mortar company. We are a direct importer of British car parts and have been in business for over 30 years.

We are based in Kalamazoo Michigan and have a team of over 30 people behind every order we send out, including one of the most experienced sales teams in the industry.

All of the feedback posted for orders placed before 1/10/12 was not handled by our company.

All feedback posted placed since 1/11/12 will reflect the business practices of our company.

Greg
800-581-3033”

Rating 2/10 1/5
modified review posted Dec-15-2011

"Order was placed 12/04/2011
This sites suck's I would rate it min.5 stars.

I canceled the order after 13 days after not hearing anything about my order and placed it with aother company.

I did receive a check from METRO TOYOTA dated 01/23/12 for the full amount that was charged to my visa account.
Thank you.


"

modified review posted Feb-02-2012
englishparts's Avatar
englishparts, EnglishParts.com rep has responded

“As of January 10th 2012. Englishparts.com is now being operated by Engel Imports. This means when you place an order on this web site or call the toll free number you will be dealing with a real bricks & mortar company. We are a direct importer of British car parts and have been in business for over 30 years.

We are based in Kalamazoo Michigan and have a team of over 30 people behind every order we send out, including one of the most experienced sales teams in the industry.

All of the feedback posted for orders placed before 1/10/12 was not handled by our company.

All feedback posted placed since 1/11/12 will reflect the business practices of our company.

Greg
800-581-3033”

Rating 2/10 1/5
modified review posted Dec-09-2011

"This company is a RIP OFF (Stay Away)

We ordered some parts on Nov 7th, they were never shipped after TWO weeks. Called customer service and an answering machine asked to leave a message. After 6 times and threatened to cancel and dispute the charges. John called back after 5 mins, saying they have all the parts and were shipped that day. When we received the parts, after a week. They were not the parts we ordered and some were missing. A complaint is being filed with the BBB. They should close this place down, through lack of the owners interest."

modified review posted Feb-02-2012
englishparts's Avatar
englishparts, EnglishParts.com rep has responded

“As of January 10th 2012. Englishparts.com is now being operated by Engel Imports. This means when you place an order on this web site or call the toll free number you will be dealing with a real bricks & mortar company. We are a direct importer of British car parts and have been in business for over 30 years.

We are based in Kalamazoo Michigan and have a team of over 30 people behind every order we send out, including one of the most experienced sales teams in the industry.

All of the feedback posted for orders placed before 1/10/12 was not handled by our company.

All feedback posted placed since 1/11/12 will reflect the business practices of our company.

Greg
800-581-3033”

Rating 2/10 1/5
modified review posted Nov-01-2011

"Same story as everyone else. Placed a website order and my credit card was charged immediately. Then nothing happens.

I'm in Canada and the international shipping is determined after the order goes in. That didn't stop them for charging for all the parts immediately. The instructions were I'd be contacted within a day with the shipping cost and then it would take 24 hours to ship.

A week after the order went in I hadn't been contacted about the shipping, so called and left a message. The following week still nothing, so I called my bank to cancel the credit card charge.

The autoresponse email that comes once the web order is placed has a link for Order Status, that just comes up with an error message on his site. It also has a link to this site. I guess the guy is so lazy, not only does he not respond to customers or ship parts, but he doesn't even change the email to take that link out.

Unless he has something you absolutely need and can't find anywhere else, I'd go elsewhere."

modified review posted Feb-02-2012
englishparts's Avatar
englishparts, EnglishParts.com rep has responded

“As of January 10th 2012. Englishparts.com is now being operated by Engel Imports. This means when you place an order on this web site or call the toll free number you will be dealing with a real bricks & mortar company. We are a direct importer of British car parts and have been in business for over 30 years.

We are based in Kalamazoo Michigan and have a team of over 30 people behind every order we send out, including one of the most experienced sales teams in the industry.

All of the feedback posted for orders placed before 1/10/12 was not handled by our company.

All feedback posted placed since 1/11/12 will reflect the business practices of our company.

Greg
800-581-3033”

 
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