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62 reviews 
posted Apr-25-2012 “Unfortunately this is one of few cases where we really cannot do anything. Customer contacted us 2 weeks after delivery complaining about the quality and want to return the item without any packaging. We explained to him that it is not possible to return it anymore and we asked him for some pictures to evaluate the issue. Based on pictures, it seems that the marble top might have been hit with something.
Customer signed the delivery receipt as received in good condition. Customer then hired a mover company to place the item and when doing so throw away the packaging. If the customer had noticed the issues at the time the mover unpacked the item (and it's a very obvious one based on the pictures), he should have contacted us right away and we can still try to process the claim and even to process the return.
Since it looks like an obvious hit, we advise the customer to file the claim with the mover company since it's the most likely source of the issue.”
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posted May-04-2012 
This review was modified by 
![Share](javascript:share_rating({"review_body":"I absolutely love my bedroom set. Ordering was so easy and shipping was fast. It came very well wrapped. Not any damage in shipping. I am very happy with my purchase and will definately be a return customer!","link":"http:\/\/www.resellerratings.com\/store\/Homelement\/comment\/1514674#comment1514674","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Homelement.jpg","store_name":"Homelement","username":"michellew417","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We ordered a bed that came in a timely matter. It was difficult to put together because of so many pieces. So we hired someone to do it and it came out beautifully. Very sturdy and nice looking.","link":"http:\/\/www.resellerratings.com\/store\/Homelement\/comment\/1512603#comment1512603","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Homelement.jpg","store_name":"Homelement","username":"adrianab","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"great customer service, fast shipping and good price","link":"http:\/\/www.resellerratings.com\/store\/Homelement\/comment\/1511107#comment1511107","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Homelement.jpg","store_name":"Homelement","username":"tontonywong","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was very pleased with my furniture purchase on Homelement and would recommend them to anyone. I bought a Catnapper Recliner\u2026not a small item. Homelement beat my local department store\u2019s price by $200. And Homelement delivered the chair in two weeks where my local department store was going to take 8-12 weeks!<br><br>The site was easy to use and search. I asked a question using the website chat feature, purchased online, and received immediate email confirmation. I was later called with questions regarding shipment and then received calls from the shipping company which delivered without incident. <br><br>The next time I need furniture Homelement will be among the first places I look.<br>","link":"http:\/\/www.resellerratings.com\/store\/Homelement\/comment\/1511036#comment1511036","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Homelement.jpg","store_name":"Homelement","username":"efdawson","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The furniture arrived two days ago but so far, we are satisfied with the color and fabric. I was disappointed that your agent indicated it was a \u0022soft sit\u0022 and the cushions are quite firm. It was amazing that the two pieces arrived in one\/two pieces...the cardboard wrapping had disintegrated and if it weren\u0027t for the heavy plastic wrapping, it would have been a disaster...too many trucking transfers, I would guess","link":"http:\/\/www.resellerratings.com\/store\/Homelement\/comment\/1510747#comment1510747","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Homelement.jpg","store_name":"Homelement","username":"wilder4179","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am extremely satisfied with Homelement. Web-site is user friendly. Pictures show the furniture exactly how it looks like in real life. The experience with Homelement was seemless. You place an order. Right away you get the confirmation e-mail. Shortly after you place the order, they inform you when your order is scheduled to be shipped. Shipping company that Homelement works with is excellent as well. They provide you with a tracking number, and they call to set up an appointment. I was amazed how well my bedroom set was packed. It came with no damage and even sooner than I expected it. Homelement is pleasure to shop with. After this first order, I placed two other orders with them, and had the same experience. I recommended this web-site and Homelement to at least 5 of my friends, and I will continue to tell people about such a wonderful company that knows how to do things right on the first try. Thank you, Homelement! In addition, I was happy because I was able to save my valuble time by shopping on-line instead of going to the stores. The varieties of products offered on the web-site are so great. You won\u0027t find this type of products at stores, and all furniture that we got has very good quality.","link":"http:\/\/www.resellerratings.com\/store\/Homelement\/comment\/1485591#comment1485591","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Homelement.jpg","store_name":"Homelement","username":"vlanad1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Would never buy from them again!!!!! We ordered a television chest cabinet from what they said was one of their top lines........NOT!!! not made in the USA, the finish was terrible and flaked off the leg when trying to install it.....there were runs in the finish along the bottom edge of the cabinet.....one leg would not completely thread into the cabinet .........it had pin holes all over in the cabinet\u0027s finish veneer and it was never advertised as distressed.........the bottom drawer was very stiff and when you pulled hard to open it, the hardware handle twisted .....the quality of a piece of furniture , that if we saw it in a store, we would walk right by it. They kept telling us we were wrong and it was a fine piece of furniture, top of the manufacturers line. They clearly don\u0027t know what they are talking about. That\u0027s not all! The piece had a manufacturers defect in the marble top, a void that had not been filled prior to polishing. I have been in construction for over 37 years and completed over $2 billion in construction. This was clearly a manufacturers defect in a manufactured marble top. The Homelement customer rep told me it wasn\u0027t a manufacturers defect, it had to be damaged in shipping and that it looked like damage from the picture we sent. I guess the Homelement customer reps self stated 5 years experience with only a picture to look at made him a more astute expert then I. The rep had a hard time listening and consistently talked right over what I was saying. Good problem solver for customer service wouldn\u0027t you say? Don\u0027t buy from them, buy local. They hang everything on pictures of the packaging material so if you do order anything from them, which I strongly recommend that you don\u0027t, make sure you archive everything from the time of delivery in picture and document form to the letter of the law as they have it stated on their website. You won\u0027t even get a small defect repaired without it. Without the packaging pictures and packaging material, we asked the Homelement customer rep what they would do to solve the problem and we were told nothing. This was the first piece of furniture we bought over the internet and it will be the last. DO NOT EVER BUY FROM HOMELEMENT!!","link":"http:\/\/www.resellerratings.com\/store\/Homelement\/comment\/1482507#comment1482507","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Homelement.jpg","store_name":"Homelement","username":"EyesWideOpen","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The furniture I got from Homelement was Fantastic! I have not had a problem with it yet. I just love the finish on it. It did not take very long to be delivered. It showed up right at my house, dresser and nightstand already built. All we had to do was put the bed frame together. I would definitely purchase from them again in the future!","link":"http:\/\/www.resellerratings.com\/store\/Homelement\/comment\/1470561#comment1470561","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Homelement.jpg","store_name":"Homelement","username":"CassieR","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"When you order off an internet web site, you are taking a chance with just some pictures to go by. Well, it paid off, big time! The table is just as nice as some we looked at in high end furniture stores, and for about 1\/3 the price. It arrived with no problems; the finish is a beautiful black wood grain and it went together with just one tool. The only glitch would be that it weighs well over 100 lbs, and the freight company just drops it at the door. I live in a condo, and we had to figure out how to lug this table up to the top floor! It was very well packed, and there were no scratches or any damage issues. My wife and I love this table and would not hesitate to recommend Homelement to friends.","link":"http:\/\/www.resellerratings.com\/store\/Homelement\/comment\/1470465#comment1470465","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Homelement.jpg","store_name":"Homelement","username":"mstrrobs","rating":"5"}, "single");){kind=link}
"We purchased a CatNapper sofa and recliner from Homelement. The merchandise was fantastic as was the customer service. Delivery was on time and very professional. A great experience."