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posted May-01-2012 “If you reorder the fixture which we refunded you for we will refund you the shipping on it (so you don't have to pay for shipping again), please remind us in the Comments text area while checking out.”
posted Apr-02-2012 “Horticulture Source employees do not post customer reviews. The Horticulture Source phone numbers are 503-922-3352 or 888-499-5514. Please note we match and beat prices including total with shipping. Shipping is discounted but if you think you were overcharged shipping you may request any savings on shipping be refunded. Or let us know before you order and we will check the item(s) weight, etc.”
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![Share](javascript:share_rating({"review_body":"No errors, no trouble. Everything was as ordered! So far I am very satisfied.","link":"http:\/\/www.resellerratings.com\/store\/Horticulture_Source\/comment\/1520108#comment1520108","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Horticulture_Source.jpg","store_name":"Horticulture Source \/ usisu.com","username":"bajanine","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Original Review (5\/1\/2012):<br><br>Honestly, whenever I read a negative rating of a vendor I think it\u0027s coming from someone with unrealistic expectations or an axe to grind. I guess it\u0027s my turn to hold the axe. I was looking forward to rating Horticulture Source well, given their very prompt shipping and excellent packaging, but here\u0027s the caveat. If there is any chance whatsoever they make a mistake, you are the one who\u0027s going to pay for it. In my case, my package was missing one of the light fixtures I ordered. After a week (and two emails) I finally got a Paypal refund back for the light. Now I have to turn around and buy it again and pay shipping again (after already forking over $100+ shipping for the initial order) for a single fixture. IMO their mistake, their problem. But apparently not. Thanks a lot guys. -_-<br><br>Update (5\/10\/2012):<br><br>Following the instructions below, I immediately reordered the lamp with the requisite note in the comments section. They did eventually refund me the shipping after I reminded them about it again. (Thanks!)<br><br>So, this is what I learned about Horticulture Source, based on my a little too complicated experience.<br><br>1. They ship SUPER fast.<br>2. Their prices are competitive.<br>3. If you order a lot of stuff, the packaging is EXTREMELY good. If you order just a couple items, the packaging is pretty flimsy, considering the contents are light fixtures (lightweight box & no bubble wrap). As a result, the bulb of my replacement fixture arrived shattered. <br>4. Customer service reps respond to emails VERY quickly. However, their communications are terse and don\u0027t provide much information\/direction.<br>5. You WILL get reimbursed if they screw things up (yay!), BUT they will not automatically inform you of your options - you have to dig into it. You also have to remind them about promised reimbursements. So, be proactive!<br>6. If you ask for the shipping of two unprocessed orders to be combined, they will indeed send the items together (yay!), but they will NOT reimburse you for having been charged shipping twice (even if you ask them to).<br><br>So, in a nutshell. They are built for speed and price, not service. Which is fair, but kind of frustrating sometimes.","link":"http:\/\/www.resellerratings.com\/store\/Horticulture_Source\/comment\/1501701#comment1501701","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Horticulture_Source.jpg","store_name":"Horticulture Source \/ usisu.com","username":"greedyghost","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They keep you very well informed about the status of order, very professionally done. While keeping prices competative, will order again.","link":"http:\/\/www.resellerratings.com\/store\/Horticulture_Source\/comment\/1500971#comment1500971","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Horticulture_Source.jpg","store_name":"Horticulture Source \/ usisu.com","username":"sschie64","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"It was the best online purchasing experience I have ever had!","link":"http:\/\/www.resellerratings.com\/store\/Horticulture_Source\/comment\/1495943#comment1495943","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Horticulture_Source.jpg","store_name":"Horticulture Source \/ usisu.com","username":"oceanboy","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I save tons of $ when I buy from horticulturesource.com<br>Lowest prices in the industry<br>","link":"http:\/\/www.resellerratings.com\/store\/Horticulture_Source\/comment\/1480799#comment1480799","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Horticulture_Source.jpg","store_name":"Horticulture Source \/ usisu.com","username":"emollient","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very pleased. Fast shipping, reasonable prices.","link":"http:\/\/www.resellerratings.com\/store\/Horticulture_Source\/comment\/1447695#comment1447695","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Horticulture_Source.jpg","store_name":"Horticulture Source \/ usisu.com","username":"kirkposey","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"It was easy and fast I wish all my purchases would be like this. Thank you","link":"http:\/\/www.resellerratings.com\/store\/Horticulture_Source\/comment\/1443623#comment1443623","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Horticulture_Source.jpg","store_name":"Horticulture Source \/ usisu.com","username":"arreola_barbara","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Horticulture Source is an absolutely fantastic establishment. Not only do they beat the competitor prices hands down, They provide an outstanding shopping and shipping experience for the dedicated gardener. ","link":"http:\/\/www.resellerratings.com\/store\/Horticulture_Source\/comment\/1426569#comment1426569","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Horticulture_Source.jpg","store_name":"Horticulture Source \/ usisu.com","username":"darrin_germany","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Perhaps the other reviewers were employees -or just lucky. I found it extremely difficult because this company \u0022communicates only by email\u0022 (no phone) and the shipping on the tool was nearly equal to the cost. Because of their poor customer service I looked for another source for Zenport products -and I was glad that I did. DuroKon answers the phone and talks with customers, matches prices (including shipping) and I bought 3 ZL610\u0027s for the price of 2 at Horticulture Source..<br>Added: I did call the numbers listed more than once but the answering service told me that the company \u0027DOES NOT RETURN PHONE CALLS. THEY ONLY COMMUNICATE BY EMAIL\u0022 I was never able to speak to an employee.","link":"http:\/\/www.resellerratings.com\/store\/Horticulture_Source\/comment\/1403295#comment1403295","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Horticulture_Source.jpg","store_name":"Horticulture Source \/ usisu.com","username":"YourCaptain","rating":"1"}, "single");){kind=link}
"My experience with Horticulture Source/usisu.com was very satisfying because I finally found the source for plastic bags which I've been using before long ago.And I.m glad that I was sent a free fungicide and rooting material for the order."