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"If you want to find The worst customer services and rude staffs and all the nasty attitudes, TRY IKEA.. YOu will find them all . Esepcailly the store in Brooklyn , NY"
"EXTREMELLY HORRIBLE, RUDE CUSTOMER SERVICE (and my wife and I are pretty easy).
Quality of Product (furniture especially) is beyod poor and cheaply made! Furniture is partical board, which is OK given price (what I would expect for price), BUT it is not even laminated!!!! The laminate is literally a paper type product that to say is easy to break through is a huge understatement.
Again though, the extremelly rude, uncaring customer service when try to exchange or return a product is by far the worst I have ever encountered. I was refused a manager to speak to, was told too busy. When finally insisted on speaking to one, the store manager arrived and she was just as rude and uncaring as the rest!! When I told her how my wife and I were treated by customer service rep (and note, other customers in line waiting said they received same rude treatment), she simply said, "OK...what do you want me to do"!!"
"I had a bad experience with their delivery service in New York City. My order was delayed, it arrived late and it was damaged.
When I spoke to a representative at Ikea's customer service on several occasions I was given different answers. They were unable to replace the part in a timely fashion and no compensation was offered or given. So, if you need anything from Ikea, I highly recommend purchasing it and picking it up in person. I will never use their delivery service again and I will do my best to avoid their customer service department. "
"The good part; Bought a complete Kitchen cabinet set (14) plus appliances. Was delivered to our home from Ikea warehouse. It came in 177 pieces (bags, boxes, and envelops ) We could not make any sense of what was what. We could nor correlate our purchase list with the shipping list with the parts numbers showed on line !!! THE BAD PART; NO ONE ANSWERS CUSTOMER SUPPORT CALLS NOT EVEN WHEN YOU SELECT SALES NO MATTER HOW LONG YOU STAY ON THE PHONE!! A MACHINES COMES PICKS-UP! AFTER SEVERAL ATTEMPTS WE RETURNED THE FULL ORDER OF MORE THAN $7,000.OO !! "
"Ikea online shopping is piece of crap. I made a purchase on Jan 17 and was waiting for a callback about the purchase (as it stated) but never received a call. When I called on Jan 24 they said they cannot find the order and after a few too many minutes on the call they said they had a "system glitch" and I was on the "call list" so they can redo the purchase. After waiting for a while they said they cannot redo my order becasue they cannot find some items and they can only refund me. I am still waiting for the refund! All I can say is that I wish I listened to all the bad expreiences of other Ikea online shoppers and avoided Ikea!"
"I ordered an Ikea gift card for my son as a Christmas present. I ordered it by the date specified on the Ikea web site for delivery by Christmas. The only way to order a gift card is by telephone. I was assured that the card would be delivered by Christmas and that I would receive an email confirmation. To summarize: I still haven't received any email confirmation; my son received the gift card on December 27; virtually nothing that I was told during many calls to Ikea about this situation was true. After being on hold for a very long time, and arguing with a customer service person, I finally got a supervisor to agree to refund the $2.50 I was charged for shipping and handling (for a gift card!). I was told that the credit would appear on my credit card in 3 to 5 days. It took a lot longer than that. Whoever makes policy at Ikea should find something else to do. This store is badly broken."
"Stay away from this store. When item is not in stock they keep pushing the estimated time of arrival every week. My room is half done waiting for just one missing shelf unit. Spoke with a manager online and they cannot do anything. The shipping cost online is $100 for a $85 shelf!!! I do not mind paying a shipping fee but this is a robbery. They also cannot ship it to the store. My advice is to not shop at IKEA at all. It will save you a lot a frustration. "
"My husband and I were looking for a round table to entertain guests. We had been all over looking for one and were so excited when we came across one here at the Bolingbrook, IL, store. It seemed odd, but there was no number to go pick it ourselves, it said write down the name and color and ask them for help. So we did, the only question the man had was how tall was the base, 29 or 48"? We told him 29", he printed out a "C&C Full Serve", we paid and then we waited. About 20 minutes later, a woman comes out and says it shows 6, (yes she said 6), bases in stock but there isn't a one there. I asked for the floor model base since it appeared they were discontinuing it, the sticker had said last chance. She said she'd check and walked away. 10 minutes later she came back and said there was no way they would give me the floor model; she swore it wasn't being discontinued and that they needed the floor model to continue selling it. She said it would take 2 weeks to get a new one in. I asked for her manager and she walked away and made a call. Another 10 minutes goes by and she finally came back with a cart. She said she called the warehouse manager down and he looked for the parts and found them. Hmm, weird, but okay, we're so happy to have the table that we were so desperately looking for! Our party was saved...or not. When we got home, the base wasn't the same as the model we looked at. It doesn't even fit our table top, it's too small. The base in the store was round, this one is crossed. I'm not sure who didn't know what they were doing, the first guy who didn't give a round option, the lady who claimed they were out of stock or the warehouse manager that found them- probably all three. I'm just sorry I let my excitement get in the way of getting these peoples names. We will never shop at this location again. I'm not even sure I'll go to the Schaumburg one after this."
"I'm lucky to be close to one of these stores. I find myself venturing over there when I need a few extra things for my kitchen or another pc. of furniture (indoor or outdoor). They have EVERYTHING here and you can't beat the prices. They even have their own food court, trust me it helps when you have been here for hours.
The customer service is great and I've never had to track someone down as there is always someone in the dept. to assist you."
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posted May-06-2012 
posted Mar-11-2012 
posted Jan-24-2012 
![Share](javascript:share_rating({"review_body":"EXTREMELLY HORRIBLE, RUDE CUSTOMER SERVICE (and my wife and I are pretty easy). <br><br>Quality of Product (furniture especially) is beyod poor and cheaply made! Furniture is partical board, which is OK given price (what I would expect for price), BUT it is not even laminated!!!! The laminate is literally a paper type product that to say is easy to break through is a huge understatement.<br><br>Again though, the extremelly rude, uncaring customer service when try to exchange or return a product is by far the worst I have ever encountered. I was refused a manager to speak to, was told too busy. When finally insisted on speaking to one, the store manager arrived and she was just as rude and uncaring as the rest!! When I told her how my wife and I were treated by customer service rep (and note, other customers in line waiting said they received same rude treatment), she simply said, \u0022OK...what do you want me to do\u0022!!","link":"http:\/\/www.resellerratings.com\/store\/Ikea\/comment\/1516410#comment1516410","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ikea.jpg","store_name":"Ikea [USA]","username":"Brawn","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had a bad experience with their delivery service in New York City. My order was delayed, it arrived late and it was damaged. <br><br>When I spoke to a representative at Ikea\u0027s customer service on several occasions I was given different answers. They were unable to replace the part in a timely fashion and no compensation was offered or given. So, if you need anything from Ikea, I highly recommend purchasing it and picking it up in person. I will never use their delivery service again and I will do my best to avoid their customer service department. ","link":"http:\/\/www.resellerratings.com\/store\/Ikea\/comment\/1334611#comment1334611","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ikea.jpg","store_name":"Ikea [USA]","username":"77october","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The good part; Bought a complete Kitchen cabinet set (14) plus appliances. Was delivered to our home from Ikea warehouse. It came in 177 pieces (bags, boxes, and envelops ) We could not make any sense of what was what. We could nor correlate our purchase list with the shipping list with the parts numbers showed on line !!! THE BAD PART; NO ONE ANSWERS CUSTOMER SUPPORT CALLS NOT EVEN WHEN YOU SELECT SALES NO MATTER HOW LONG YOU STAY ON THE PHONE!! A MACHINES COMES PICKS-UP! AFTER SEVERAL ATTEMPTS WE RETURNED THE FULL ORDER OF MORE THAN $7,000.OO !! ","link":"http:\/\/www.resellerratings.com\/store\/Ikea\/comment\/1294489#comment1294489","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ikea.jpg","store_name":"Ikea [USA]","username":"LLAMBIAS","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ikea online shopping is piece of crap. I made a purchase on Jan 17 and was waiting for a callback about the purchase (as it stated) but never received a call. When I called on Jan 24 they said they cannot find the order and after a few too many minutes on the call they said they had a \u0022system glitch\u0022 and I was on the \u0022call list\u0022 so they can redo the purchase. After waiting for a while they said they cannot redo my order becasue they cannot find some items and they can only refund me. I am still waiting for the refund! All I can say is that I wish I listened to all the bad expreiences of other Ikea online shoppers and avoided Ikea!","link":"http:\/\/www.resellerratings.com\/store\/Ikea\/comment\/1188347#comment1188347","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ikea.jpg","store_name":"Ikea [USA]","username":"tssr1234","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered an Ikea gift card for my son as a Christmas present. I ordered it by the date specified on the Ikea web site for delivery by Christmas. The only way to order a gift card is by telephone. I was assured that the card would be delivered by Christmas and that I would receive an email confirmation. To summarize: I still haven\u0027t received any email confirmation; my son received the gift card on December 27; virtually nothing that I was told during many calls to Ikea about this situation was true. After being on hold for a very long time, and arguing with a customer service person, I finally got a supervisor to agree to refund the $2.50 I was charged for shipping and handling (for a gift card!). I was told that the credit would appear on my credit card in 3 to 5 days. It took a lot longer than that. Whoever makes policy at Ikea should find something else to do. This store is badly broken.","link":"http:\/\/www.resellerratings.com\/store\/Ikea\/comment\/1122551#comment1122551","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ikea.jpg","store_name":"Ikea [USA]","username":"BLEZ","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Stay away from this store. When item is not in stock they keep pushing the estimated time of arrival every week. My room is half done waiting for just one missing shelf unit. Spoke with a manager online and they cannot do anything. The shipping cost online is $100 for a $85 shelf!!! I do not mind paying a shipping fee but this is a robbery. They also cannot ship it to the store. My advice is to not shop at IKEA at all. It will save you a lot a frustration. ","link":"http:\/\/www.resellerratings.com\/store\/Ikea\/comment\/917797#comment917797","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ikea.jpg","store_name":"Ikea [USA]","username":"armington","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My husband and I were looking for a round table to entertain guests. We had been all over looking for one and were so excited when we came across one here at the Bolingbrook, IL, store. It seemed odd, but there was no number to go pick it ourselves, it said write down the name and color and ask them for help. So we did, the only question the man had was how tall was the base, 29 or 48\u0022? We told him 29\u0022, he printed out a \u0022C&C Full Serve\u0022, we paid and then we waited. About 20 minutes later, a woman comes out and says it shows 6, (yes she said 6), bases in stock but there isn\u0027t a one there. I asked for the floor model base since it appeared they were discontinuing it, the sticker had said last chance. She said she\u0027d check and walked away. 10 minutes later she came back and said there was no way they would give me the floor model; she swore it wasn\u0027t being discontinued and that they needed the floor model to continue selling it. She said it would take 2 weeks to get a new one in. I asked for her manager and she walked away and made a call. Another 10 minutes goes by and she finally came back with a cart. She said she called the warehouse manager down and he looked for the parts and found them. Hmm, weird, but okay, we\u0027re so happy to have the table that we were so desperately looking for! Our party was saved...or not. When we got home, the base wasn\u0027t the same as the model we looked at. It doesn\u0027t even fit our table top, it\u0027s too small. The base in the store was round, this one is crossed. I\u0027m not sure who didn\u0027t know what they were doing, the first guy who didn\u0027t give a round option, the lady who claimed they were out of stock or the warehouse manager that found them- probably all three. I\u0027m just sorry I let my excitement get in the way of getting these peoples names. We will never shop at this location again. I\u0027m not even sure I\u0027ll go to the Schaumburg one after this.","link":"http:\/\/www.resellerratings.com\/store\/Ikea\/comment\/911497#comment911497","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ikea.jpg","store_name":"Ikea [USA]","username":"ameristarjhollified","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Cool stuff easy to assemble and shipped real easy! Very low prices!","link":"http:\/\/www.resellerratings.com\/store\/Ikea\/comment\/828419#comment828419","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ikea.jpg","store_name":"Ikea [USA]","username":"leila234","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027m lucky to be close to one of these stores. I find myself venturing over there when I need a few extra things for my kitchen or another pc. of furniture (indoor or outdoor). They have EVERYTHING here and you can\u0027t beat the prices. They even have their own food court, trust me it helps when you have been here for hours. <br><br>The customer service is great and I\u0027ve never had to track someone down as there is always someone in the dept. to assist you.","link":"http:\/\/www.resellerratings.com\/store\/Ikea\/comment\/765330#comment765330","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ikea.jpg","store_name":"Ikea [USA]","username":"MakenaK","rating":"5"}, "single");){kind=link}
"If you want to find The worst customer services and rude staffs and all the nasty attitudes, TRY IKEA.. YOu will find them all .
Esepcailly the store in Brooklyn , NY"