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posted Apr-23-2012 “We have passed your information along to our Customer Service Management & Escalation Team. We are taking a look into your order to see how we can best reach a resolution as soon as possible. We completely understand your frustration and send you our apologies.”
posted Apr-03-2012 “We send you our sincerest apologies regarding your ATGStores.com order experience. I have notified our Escalation Team about your issue and for further communication please email escalationteam@Atgstores.com. A member of our team will assist you with a resolution.”
posted Mar-12-2012 “We send our apologies for any confusion regarding price matching. Please email escalationteam@atgstores.com and a member of our team would be happy to take a second look.”
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posted Apr-21-2012 
This review was modified by 
![Share](javascript:share_rating({"review_body":"This company is beyond ridiculous with their hassle free returns. I, like many others, wish I had read reviews before buying. The floor lamp I ordered on March 9th was received March 21st. We put the lamp together within 2 days of the purchase and noticed that it was crooked from the middle section as well as not being as described online. <br><br>I called customer service to complain and was told to send pictures of it so they can show the manufacturer and determine whether it\u0027s defective. Of course it\u0027s defective AND it\u0027s not as described!!! Return should have been easy. Not with ATG. I sent in a few pictures and was told the confirmation would take 7-14 days!! 20 days later I called and was told by the same customer service representative that he forgot about it and would contact vendor on Monday. Are you kidding me?? Does this company really rely on the memory of their customer service reps?? I finally got an RMA number on April 9th and was told that I would get further instructions in 5-7 business days. Guess what? It\u0027s been 9 business days! I called today and got the run around that manufacturer is closed to get the call tags or whatever. They will call on Monday to the manufacturer. Is this because they forgot again? <br><br>If my return goes unsettled for much longer, or the manufacturer \u0022deems\u0022 my product not defective and I don\u0027t get my money back like many people on here, I will contact bbb and my credit card company. <br><br>ATG, please don\u0027t give me your generic escalation email response like you have all over this board. I don\u0027t want to deal with any more customer service reps with no power. Just give me my money back and take back your crappy lamp. I don\u0027t want to look at it in my living room anymore!<br><br>Update: We have finally been able to get our money back. Thank you and I hope your process improves in the future as I do like your lamp selection.","link":"http:\/\/www.resellerratings.com\/store\/Lighting_Universe_Allied_Trade_Group\/comment\/1472975#comment1472975","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lighting_Universe_Allied_Trade_Group.jpg","store_name":"Lighting Universe \/ ATGstores.com","username":"emmig","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"One of the best places on-line to do my shopping. Products are very well defined, great quality and speedy delivery (free shipping). on-line chat and customer services is outstanding. This site and choices of stores has furnished 2 houses for me. Highly recommended store for every thing you need from typical to unique items. ","link":"http:\/\/www.resellerratings.com\/store\/Lighting_Universe_Allied_Trade_Group\/comment\/1459869#comment1459869","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lighting_Universe_Allied_Trade_Group.jpg","store_name":"Lighting Universe \/ ATGstores.com","username":"hwaldorf","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Best lighting site that I have used - easy to navigate, tons of info, ability to compare and save details, ability to look at a manufacturers entire line of products, etc. Will expect to purchase more from Lighting Universe in the near future. ","link":"http:\/\/www.resellerratings.com\/store\/Lighting_Universe_Allied_Trade_Group\/comment\/1438801#comment1438801","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lighting_Universe_Allied_Trade_Group.jpg","store_name":"Lighting Universe \/ ATGstores.com","username":"catralva","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have not received my order yet but finding the items I wanted, emailing the company about a few things and putting the order through went without a hitch. ","link":"http:\/\/www.resellerratings.com\/store\/Lighting_Universe_Allied_Trade_Group\/comment\/1423871#comment1423871","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lighting_Universe_Allied_Trade_Group.jpg","store_name":"Lighting Universe \/ ATGstores.com","username":"bldawkins","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a fan from this company in Feb 2012.I was told it would be big enough for master but upon installation it did not move enough air. When I called back, I was told that I could not return the fan since I installed it( how would any normal person not know if its good enough to move enough air without installing it?) I could never speak to manager( its not their policy to let you talk to managers) and they told me if the fan was NOT defective that they would return the fan to me! HOw absurd. Do not order from this company--you will be disappointed in the customer service and lack of professionalism and lack of any contact with managers.","link":"http:\/\/www.resellerratings.com\/store\/Lighting_Universe_Allied_Trade_Group\/comment\/1412835#comment1412835","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lighting_Universe_Allied_Trade_Group.jpg","store_name":"Lighting Universe \/ ATGstores.com","username":"god911","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The web site was informative and easy to use. The different selections of lighting had an abundance of items to choose from and reasonalbe prices. Love the free shipping. I am anxious to see the lighting fixture I ordered.<br> ","link":"http:\/\/www.resellerratings.com\/store\/Lighting_Universe_Allied_Trade_Group\/comment\/1378107#comment1378107","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lighting_Universe_Allied_Trade_Group.jpg","store_name":"Lighting Universe \/ ATGstores.com","username":"Geraldinefox","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Do not price match as advertised - don\u0027t bother calling. On-line chat told me to call customer service for a price match on several bedding items. After an extended time on phone with agent checking another site with lower price, agent said he could only price match on an individual item with full shipping costs included. I wanted to purchase multiple items and would have been happy to match bundled shipping cost - but he was unwilling\/unable to do so. They lost the sale and I doubt I\u0027ll ever contact them again. Waste of my time. <br><br>Update: I posted my comment yesterday. Today I received a follow-up from a very helpful ATG customer support person who explained that the phone rep wasn\u0027t quite accurate in doing the price match. She offered to work with me to take care of my order. Unfortunately, I had already placed an order with the competitor last night. Based on the follow-up call, I\u0027ll probably give them another try at some point. ","link":"http:\/\/www.resellerratings.com\/store\/Lighting_Universe_Allied_Trade_Group\/comment\/1335047#comment1335047","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lighting_Universe_Allied_Trade_Group.jpg","store_name":"Lighting Universe \/ ATGstores.com","username":"momverona","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very good but live chat was a little slow","link":"http:\/\/www.resellerratings.com\/store\/Lighting_Universe_Allied_Trade_Group\/comment\/1335359#comment1335359","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lighting_Universe_Allied_Trade_Group.jpg","store_name":"Lighting Universe \/ ATGstores.com","username":"crjenki","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Your price for the same product on other sites was the lowest and your shipping costs were great. I live in Alaska and know the free shipping does not apply, however; your charge for shipping was VERY low and we Alaskan\u0027s appreciate that! Thank you and well done. PH","link":"http:\/\/www.resellerratings.com\/store\/Lighting_Universe_Allied_Trade_Group\/comment\/1333555#comment1333555","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lighting_Universe_Allied_Trade_Group.jpg","store_name":"Lighting Universe \/ ATGstores.com","username":"hostetter33","rating":"5"}, "single");){kind=link}
"Love this site and love ATG. We bought ceiling lights and are extremely happy with them and the service. Fast shipping and email up dates on the status of our order. We will definitely being ordering from them again. It's hard to find a canadian site that we love. Bonus free shipping and loads of items with savings.
We are so happy we stumbled across this website."