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"I ordered a System of a Down hoodie to cheer myself up and was happy to see the order was accepted on 24th May. I expected my item within ten working days. After three weeks I emailed live nation asking them if my order had been shipped as was informed they had not recieved it from their supplier yet and told me I would be informed when they got it in stock. A further three weeks went by and I emailed them again. I was offered no reassurance except that I had not been charged for the item and I could cancel at any time. I didn't want to cancel though as I had been looking forward to getting this (rare in the UK) merchandise. I recieved no apology and was forced to wait.
On August 8th - ten weeks since my order was placed I had still no more information sent to me about the order and I was fuming to see that they had also reduced the item into sale. When I queried this I was told that they still were waiting on their supplier and ignored my obvious concerns about the sale of the item. I found it impossible to get my call connected when I tried to complain via the phone, so eventually I cancelled my order. For such a big company, how could it be so difficult to keep customers informed and ship their items promptly. I was deeply shocked by their lack of support and as a result I will never consider placing an order with them again.
In short; if you want a massive disapointment, LiveNation is the place to go."
"I ordered 4 tickets from Live Nation's website to see Kenny Chesney's May 20th concert in Atlanta, GA. At the gate, we were told two of our General Admission/Best Available seats were actually parking passes. Customer service was no help and refused to apologize, claiming user error. How does this explain the 100's of other customers lined up at the ticket booth with the same problem? Live Nation's customer service is horrible."
"I ordered some Gorillaz merchandise for the concert in my city that I also got tickets to. I haven't gotten most of the items associated with my VIP package, and I also haven't gotten one of the t-shirts I ordered. The thing about the t-shirt really ticked me off too--I had to change my credit card number due to someone taking my card (it was someone I knew, not these guys) and instead of updating my info when I called them, the person I talked to cancelled it! So, I had to call back and straighten it out, and I hope that solved the problem. I will not buy from them again if I could possibly avoid it."
"I only ordered my dvd's through this company because I could not get one of them anywhere else. The one I could not get elsewhere is Brian Regan's "I Walked on the Moon" dvd. It is only available through his website, http://brianregan.shop.musictoday.com/, or livenation.com (who runs the scenes behind his website). The company charged my card for my items a full week before they ever shipped them, which is UNACCEPTABLE. Shipping was ridiculously expensive and slow too, I might add. $11.53 I was charged to ship for 3 dvd's via Fedex's painfully slow Smartpost.
The 2 dvd's that I could've bought elsewhere were overpriced too- I could've saved $16 on those 2 items alone had I not bought thru this company.
Bottom line, don't buy from these guys unless you have to, and you have time to waste before you need your items, besides money to throw away."
This review was modified by kpt6 on May 25 2010 07:58:52 PM
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posted May-23-2011 
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![Share](javascript:share_rating({"review_body":"I ordered 4 tickets from Live Nation\u0027s website to see Kenny Chesney\u0027s May 20th concert in Atlanta, GA. At the gate, we were told two of our General Admission\/Best Available seats were actually parking passes. Customer service was no help and refused to apologize, claiming user error. How does this explain the 100\u0027s of other customers lined up at the ticket booth with the same problem?<br>Live Nation\u0027s customer service is horrible.","link":"http:\/\/www.resellerratings.com\/store\/Live_Nation_Live_Nation_Worldwide_Inc\/comment\/766151#comment766151","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Live_Nation_Live_Nation_Worldwide_Inc.jpg","store_name":"Live Nation \/ Live Nation Worldwide, Inc.","username":"JSwafford","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered some Gorillaz merchandise for the concert in my city that I also got tickets to. I haven\u0027t gotten most of the items associated with my VIP package, and I also haven\u0027t gotten one of the t-shirts I ordered. The thing about the t-shirt really ticked me off too--I had to change my credit card number due to someone taking my card (it was someone I knew, not these guys) and instead of updating my info when I called them, the person I talked to cancelled it! So, I had to call back and straighten it out, and I hope that solved the problem. I will not buy from them again if I could possibly avoid it.","link":"http:\/\/www.resellerratings.com\/store\/Live_Nation_Live_Nation_Worldwide_Inc\/comment\/626338#comment626338","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Live_Nation_Live_Nation_Worldwide_Inc.jpg","store_name":"Live Nation \/ Live Nation Worldwide, Inc.","username":"noodle192000","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I only ordered my dvd\u0027s through this company because I could not get one of them anywhere else. The one I could not get elsewhere is Brian Regan\u0027s \u0022I Walked on the Moon\u0022 dvd. It is only available through his website, http:\/\/brianregan.shop.musictoday.com\/, or livenation.com (who runs the scenes behind his website). The company charged my card for my items a full week before they ever shipped them, which is UNACCEPTABLE. Shipping was ridiculously expensive and slow too, I might add. $11.53 I was charged to ship for 3 dvd\u0027s via Fedex\u0027s painfully slow Smartpost. <br><br>The 2 dvd\u0027s that I could\u0027ve bought elsewhere were overpriced too- I could\u0027ve saved $16 on those 2 items alone had I not bought thru this company.<br><br>Bottom line, don\u0027t buy from these guys unless you have to, and you have time to waste before you need your items, besides money to throw away.","link":"http:\/\/www.resellerratings.com\/store\/Live_Nation_Live_Nation_Worldwide_Inc\/comment\/570994#comment570994","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Live_Nation_Live_Nation_Worldwide_Inc.jpg","store_name":"Live Nation \/ Live Nation Worldwide, Inc.","username":"kpt6","rating":"1"}, "single");){kind=link}
"I ordered a System of a Down hoodie to cheer myself up and was happy to see the order was accepted on 24th May. I expected my item within ten working days. After three weeks I emailed live nation asking them if my order had been shipped as was informed they had not recieved it from their supplier yet and told me I would be informed when they got it in stock. A further three weeks went by and I emailed them again. I was offered no reassurance except that I had not been charged for the item and I could cancel at any time. I didn't want to cancel though as I had been looking forward to getting this (rare in the UK) merchandise. I recieved no apology and was forced to wait.
On August 8th - ten weeks since my order was placed I had still no more information sent to me about the order and I was fuming to see that they had also reduced the item into sale. When I queried this I was told that they still were waiting on their supplier and ignored my obvious concerns about the sale of the item. I found it impossible to get my call connected when I tried to complain via the phone, so eventually I cancelled my order.
For such a big company, how could it be so difficult to keep customers informed and ship their items promptly. I was deeply shocked by their lack of support and as a result I will never consider placing an order with them again.
In short; if you want a massive disapointment, LiveNation is the place to go."