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45 reviews 
posted May-16-2012 “We are so sorry that them item you ordered is no longer available from the vendor. We are happy to work with you in selecting another model. After looking into your order the refund was issued back to your account which can take a couple of days for your bank to recognize the funds and post the transaction back to your account. Typically we tell customers to expect to see if back on the account in 3-5 days due to timing differences with banks. The funds could be available the next day. If there is anything furhter we can assist you with please let us know. Again we are sorry the vendor discontinued the model you were wanting.”
posted May-16-2012 “We are sorry to hear that the mattress does not meet your comfort needs. Our company does offer an exchange program where you can select another mattress and we can swap it out for you. We would be happy to assist you in selecting another model if you are interested in more information regarding this program please contact our sales department at 800-455-1052.”
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![Share](javascript:share_rating({"review_body":"It was fine. It take several weeks to get my mattress which is longer than I expected. I think I order the wrong type of mattress because I am having back aches after sleeping on it for about a week. I realized that I cannot return it. Had I known this I would have bought from Costco where you can return it. The quality of the mattress seems to match the price. The original price might be missleading. I thouth I got a qulity product, but after the arrival and close inspection I realized that I did not get a very good product. I would advise buyers purchase their mattress from real stores not from internet.<br><br>Kemin<br>","link":"http:\/\/www.resellerratings.com\/store\/Mattress_USA\/comment\/1543830#comment1543830","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Mattress_USA.jpg","store_name":"Mattress USA","username":"kzhou","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The entire process was easy, the order updates were accurate, delivery scheduling was easy, and the delivery and setup was very professional. We are extremely happy with our two recent purchases.","link":"http:\/\/www.resellerratings.com\/store\/Mattress_USA\/comment\/1515658#comment1515658","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Mattress_USA.jpg","store_name":"Mattress USA","username":"b-147","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Buying\/delivery experience was great. Highly recommended.","link":"http:\/\/www.resellerratings.com\/store\/Mattress_USA\/comment\/1467015#comment1467015","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Mattress_USA.jpg","store_name":"Mattress USA","username":"jbart11","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The product price, for the quality of the product was exceptional! The timing of the delivery was somewhat outside of the two week window indicated on the website which caused some inconvenience, but the delivery men were professional in all regards.","link":"http:\/\/www.resellerratings.com\/store\/Mattress_USA\/comment\/1463101#comment1463101","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Mattress_USA.jpg","store_name":"Mattress USA","username":"joemuzz","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very happy with the mattress and the service! It delivered much sooner than I expected and my back thanks you!","link":"http:\/\/www.resellerratings.com\/store\/Mattress_USA\/comment\/1460229#comment1460229","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Mattress_USA.jpg","store_name":"Mattress USA","username":"PeelFamily-LA","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Absolutely great. perfect in every way!!!!! Would buy from again.","link":"http:\/\/www.resellerratings.com\/store\/Mattress_USA\/comment\/1457053#comment1457053","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Mattress_USA.jpg","store_name":"Mattress USA","username":"bellarane","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"shipping was extremely slow and yes free shipping but 4 weeks till it was able to be delivered is absoulety ridicous. when delivery truck and driver came, driver two kids 14 and 12 jumped out and threw around mattress in back of truck, lifted it outside and to the front door and driver was still in truck talking on the phone and we helped girls whom werent in school dad the driver had left them skip the day of school to deliver with him, really child labor laws and not to mention liability and insurance reasons why. these girls little ones had no business doing their dads job start to finish and even went to truck got papers and had me sign, im so appaulled by this and the lenght it took n time for this mattress, i expected better serive and think you really need to stop the company you deliver your products with, they are given you a bad name, i had five people ready to order also from your company but from my bad experience and my family and me helping lift and draging it with the 14 and 12 year old never again, i should get something off and returned o me because of wait and also helping. kids never had working papers and pa law stated you have to have working papers to work and they are given at 15 and 16 , these were kids that skipped illgeally and dad should be not so lazy. ","link":"http:\/\/www.resellerratings.com\/store\/Mattress_USA\/comment\/1424917#comment1424917","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Mattress_USA.jpg","store_name":"Mattress USA","username":"upalntgirl369","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We have had the mattresses for two weeks first few days lower back hurt but it has gotten better and now we fall asleep faster and stay asleep. we love the mattresses","link":"http:\/\/www.resellerratings.com\/store\/Mattress_USA\/comment\/1419719#comment1419719","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Mattress_USA.jpg","store_name":"Mattress USA","username":"dbnanna","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a special size mattress and it took about 6 weeks for delivery. I was notified before shipping that the box spring had been made to the wrong dimensions and that it would be remade. The service was great and they called to ask if I would like my items shipped together or seperately and wait for the new box spring. They stayed in touch along the way and ultimately I ended up with a great product. Thanks!","link":"http:\/\/www.resellerratings.com\/store\/Mattress_USA\/comment\/1415215#comment1415215","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Mattress_USA.jpg","store_name":"Mattress USA","username":"tammy-422","rating":"5"}, "single");){kind=link}
"I ordered crib bedding. I noticed my they had drafted the money out of my account for my purchase(The day the order was placed). I kept checking everyday to see if my order had be shipped or even processed. After a week of waiting and I didn't even have a product shipping confirmation e-mail, I e-mailed them. I was informed that the product that I had purchased was discontinued, and that I would have to be refunded or find another item with 5% taken off the price. I asked to be refunded, not only to find out that it will take 3-5 business days to be credited back to my account. My problem with all this is, it took me e-mailing them to find out I wasn't getting my product. They already had my money, and now I am waiting to get refunded for something that shouldn't have been taken out of my account in the first place. I wonder how long it would have taken them to send me a e-mail about not even getting my product? Thanks US-Mattress for wasting my time and even more of my time while I wait for my money to be deposited back into my account so I can actually go order my bedding."