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"I love my new Coaster, Foxhill media cabinet. I received it in 3 days and was figuring it would take three weeks for delivery. The driver of the truck was more that gracious. He helped me open up the large box so we could check for any shipping damages. I was impressed that it was packed awesome for shipping. I was also able to call back a few days ago to order the same matching hardware to match my other dresser that is coming in a week or so. I would not hesitate to recommend Coaster furniture to my friends. I love my cabinet."
"The sofa I purchased was exactly as described and the day of delivery I received a call from the delivery office and from the delivery driver to notify me that they would be delivering the sofa within the next hour. They even agreed to drop the sofa off in my garage since my mom was the only one home at the time. Overall a great experience. "
"I haven't received the merchandise from Modern Furniture yet. I also didn't received any email notices that merchandise was ready to ship from manufacturer. I don't have any shipping number to track my order."
"I had to contact company after first seven days as appeared nothing was happening with my order once I spoke to online help things moved along very quickly."
"By far, this is by far the worst experience I have ever had regarding any of my online purchases. I guess I should have checked the BBB before making my purchase, as it clearly states that I am not the only customer who left unhappy. An "F" rating is not one any company should be boasting about.
Originally, I made a purchase for a Modern "L" shaped desk that was described by the picture in the website that is a 2 part desk. The advertised picture showed a full desk with 2 pieces that formed an "L" shape which is what I was expecting to get. I read the description and it made sense that a 2 part sectional desk would come in 2 pieces as described and shown in the picture.
To my surprise, when I received my shipment, I was missing half the desk. After contacting Lydia from customer service, who was non-empathetic in every shape and form, she proceeded to tell me that the two pieces included one desk and the corner section to attach an "optional" second desk. Funny. There is absolutely no place on the website, nor in the description of the desk that I chose that gave an option to even purchase this. In addition, I showed multiple people this advertisement, had them study it, and all came to the conclusion that the picture displayed is what would be included with the purchase. Multiple people saw this.
Customer service made no attempt to appease any sort of requests or help at all in the matter. Unfortunately, I had no option to return the misrepresented product in that I was told by customer service, "Lydia", that there would be a 15% restocking fee plus I would be responsible for shipping as well. Ultimately, I had no other option but to purchase the 2nd part of the desk to accomodate my needs for my office. As previously mentioned, on the website it gives absolutely no option nor explains how to purchase this section of the desk that the picture portrays.
I would appreciate a phone call regarding this issue. If not, this is a primary reason why DA Stores/Modern Furniture Warehouse currently has an "F" rating on the Better Business Bureau.
"I have not received the merchandise. I am not sure if it is too soon to make a comment yet. All I know if that I found a website with 20% discount on the same product. I sent the link to the match offered and it did not happen. So, I am not sure what to think at this time. All I know is that I had already placed the order with you. I have not received it and I hope it comes in without any issues. Regarding the discount, If I were you I would not say guaranteed price match if you are not going to do it. FYI, Jaime Saez"
"I love my new Coaster, Foxhill media cabinet. I received it in 3 days and was figuring it would take three weeks for delivery. The driver of the truck was more that gracious. He helped me open up the large box so we could check for any shipping damages. I was impressed that it was packed awesome for shipping. I was also able to call back a few days ago to order the same matching hardware to match my other dresser that is coming in a week or so. I would not hesitate to recommend Coaster furniture to my friends. I love my cabinet."