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"Shipped me a broken product. Ignored my RMA request. Ignored my 2nd RMA request. Ignored my BBB complaint.
They only have one customer service rep, who is "at lunch" so I'm getting a voicemail.
Hung up on me after putting me on hold for 30mins.
The Firewire/USB 2.0 card they sold me was a highly known defective unit after a google search, which crashed my Windows XP so bad I had to reformat twice. It didn't help that they shipped the card with ZERO packing material.
"Horrible experience! No problems with the order process and getting my card charged, but 1 month later and I still don't have my item! I emailed about it with no response... I called several times and never got a human voice until today, I left voice mails with my phone number and no reply. Today I called about my order, but I was too early for sales department office hours. Then I decided to look at my credit card statement and I see that my order had been refunded. I did not iniate this refund nor did I recieve any notification that the refund was taking place. I guess that the refund is the response to my voice mails! (don't worry, they were polite). Well I guess that's that. I don't feel like trying to contact them to figure out what the story is. It will be good enough for me to never deal with them again, and I encourage you to do the same."
"On 11/09/2005, I purchased software from NT_MICRO, 11158 Ventura Dr., Mira Loma, CA. 91752 via their Web: NT-MICRO.COM The order was cancelled later that day. NT-MICRO debited my credit card on 11/11/05 for the amount of the cancelled order. Phone calls to them were made on 11/19/05, and 11/21/05 regarding the error and a demand for the refund. As of this date, they have ignored my calls and have yet to refund the amount. It takes 2 days to charge your account but they cannot refund it in 10 days? I'm not impatient, just fed up with their BS and will contest their original debit with my bank.
Very dis-satisfied with the poor (no) service.
It's now 2006 and still no refund for cancelled order. Complaint filed with CA. Attorney General. "
This review was modified by zip064 on January 06 2006 09:37:15 AM
"NOT IMPRESSED SO FAR: 10 days and counting & 4 emails through their web interface. Not one response yet beyond the auto-confirmation where they instantaniously charged my credit card without shipping me anything. Web site order is registering 'pending' and 'in-process' depending where you look. PLEASE COMMUNICATE if there is a 2 week backorder, communicate that, charging and not communicating is messing with peoples money and at the very least drives away potential repeat customers.
The following text makes me ill. On the email where they charge my credit card they say:
| Please do not reply to this e-mail. If you have | question regarding your order, please e-mail us | at sales@nt-micro.com or call us. | If you would like to cancel your order, please | give us a call at 951-749-0220. ^^^^^^^^^^^^ but on their web site it says: | Phone: 951-749-0220 [stuff clipped] | Note : Please note that there will be $5 | fee for will call.
Interesting, same number. So repeated non-response to email drives people to call and get charged?!?
Their web site says nothing regarding items being on back order, indeed my only hint is the non-response and numerous other messages here. Your email address is required with a promise of shipping info - have not seen that yet. :-/
So I am waiting NT-Micro, impress me quick. Heck just respond to me."
"Overall a very good experience. I usually hesitate to buy at a place for the first time, but they had the best price by far plus free FedEx shipping. My only complaint (and it's a very minor one) is that it took almost a week to ship, but of course once it shipped it arrived in just a couple of days. Product came in its original retail box and seems just great. I'd use nt-micro again. "
"I bought my hard drive from them about 2 months ago but suddenly my hard drive doesn't work, so I called the RMA department to replace my order. And I'm glad to call them because the girl is really nice and helpful, she gave me a new replacement eventough it has been 2 months. I can say that I'm really satisfied with this store. Something that I can rely on. "
"Fast shipping, easy to deal with, good prices. I would really shop here again. I was a little worried about doing business online with all the identity theft and what not, but no i am sold on doing business online. it was fast and secure, i felt safe the whole time. "
"Everything that could go wrong with this order actually did. The item was listed on their web site as “in stock”, but it was not. Called them to cancel the order. They did. A couple of days later the merchandise shows up at my door via UPS, but a wrong model. In order to clear this issue called them at least 10 times. Customer service at NTMicro does not exist: you call during the business hours – no one is there. When you actually get to talk to somebody nothing gets done, so in a week you have to call again and talk (if you are lucky) to a different person who has no clue what was done previously with your issue… I did get my refund after over a month of BS with them. Good advice: STAY AWAY! "
"Ordered a herd of mice. Upon ordering, I realized that their system had mixed up my shipping (street) address and billing (PO Box) address. I immediately tried to call them and rectify the situation, so my order didn't try to go to a PO Box (which it can't). Every extension, all I got was voice mail. I left several messages, none of which were returned. I also emailed sales@ to try and straighten it out. Finally, 5 days later, I got a call from a guy who was completely oblivious to my previous contact attempts. I gave him the correct information, and he said it would go out right away. Well, here we are, 14 days after the original order, and I don't even have a tracking number. Can't even get into voicemail hell because their number is busy.
Updated 4/26 - Finally got ahold of someone by going through 'Government and Education' sales. Yeah, somehow I figured they would answer there. Anyway, after finally getting a person, they advised that my order had been cancelled 2 days ago, because they didn't have the products I ordered. Nice.. I contacted my CC company and charged back the amount, and then cancelled the credit card, just in case they try anything hokey. NEVER order from these people. They are obviously a scam operation.
Updated 5/2 - After cancelling my credit card and having another issued, I received an email from " Marta Subandi ", stating the following:
--- Dear BestbargainPC.com Customer,
We're send you an email regarding to your return order of computer hardware that you has order from us at BestBargainPC.com. We need your credit card information to give your refund money to your account because we no longer have your account information with us. We will need your credit card number, because our program will blocked the number after 30 days of processing. For further information please call our office at 1-951-749-0220 or reply to this email address. Thank you. Sincerly, Marta ---
Needless to say, this is awfully fishy. SO, I sent the following in response:
--- Marta,
Lets see if I have this straight..
I have never done business with Bestbargainpc.com. (It was NT-Micro.com)
The email is in very broken english.
The email is coming from a Yahoo! email address.
This sounds awfully phishy to me. So, to mitigate the risk of any sort of fraud, I will offer you two options for issuing my refund:
1. Check - You can send a check by US Mail to the billing address you have on file. It should be P.O. Box B, Las Vegas, NV 89125. I would suggest you send it via a method that tracks such things, as I don't want to hear any excuses about it being lost in the mail.
2. Paypal - You can issue a refund for the full amount by paypal to:
This will protect both parties. Please advise on which route you choose. Thanks! ---
We'll see what happens!"
This review was modified by vbrookslv on May 02 2005 05:31:02 PM
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posted Dec-13-2005 
This review was modified by 
![Share](javascript:share_rating({"review_body":"Horrible experience! No problems with the order process and getting my card charged, but 1 month later and I still don\u0027t have my item! I emailed about it with no response... I called several times and never got a human voice until today, I left voice mails with my phone number and no reply. Today I called about my order, but I was too early for sales department office hours. Then I decided to look at my credit card statement and I see that my order had been refunded. I did not iniate this refund nor did I recieve any notification that the refund was taking place. I guess that the refund is the response to my voice mails! (don\u0027t worry, they were polite). Well I guess that\u0027s that. I don\u0027t feel like trying to contact them to figure out what the story is. It will be good enough for me to never deal with them again, and I encourage you to do the same.","link":"http:\/\/www.resellerratings.com\/store\/NT_Micro\/comment\/234353#comment234353","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/NT_Micro.jpg","store_name":"NT-Micro.com","username":"e2ka","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"On 11\/09\/2005, I purchased software from NT_MICRO, 11158 Ventura Dr., Mira Loma, CA. 91752 via their Web: NT-MICRO.COM<br>The order was cancelled later that day.<br>NT-MICRO debited my credit card on 11\/11\/05 for the amount of the cancelled order. Phone calls to them were made on 11\/19\/05, and 11\/21\/05 regarding the error and a demand for the refund. As of this date, they have ignored my calls and have yet to refund the amount. It takes 2 days to charge your account but they cannot refund it in 10 days? I\u0027m not impatient, just fed up with their BS and will contest their original debit with my bank.<br><br>Very dis-satisfied with the poor (no) service.<br><br>It\u0027s now 2006 and still no refund for cancelled order. Complaint filed with CA. Attorney General.<br>","link":"http:\/\/www.resellerratings.com\/store\/NT_Micro\/comment\/231098#comment231098","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/NT_Micro.jpg","store_name":"NT-Micro.com","username":"zip064","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"NOT IMPRESSED SO FAR:<br>10 days and counting & 4 emails through their web interface. Not one response yet beyond the auto-confirmation where they instantaniously charged my credit card without shipping me anything. Web site order is registering \u0027pending\u0027 and \u0027in-process\u0027 depending where you look. PLEASE COMMUNICATE if there is a 2 week backorder, communicate that, charging and not communicating is messing with peoples money and at the very least drives away potential repeat customers.<br><br>The following text makes me ill. On the email where they charge my credit card they say: <br><br>| Please do not reply to this e-mail. If you have | question regarding your order, please e-mail us | at sales@nt-micro.com or call us.<br>| If you would like to cancel your order, please <br>| give us a call at 951-749-0220. <br> ^^^^^^^^^^^^<br>but on their web site it says:<br>| Phone: 951-749-0220<br>[stuff clipped]<br>| Note : Please note that there will be $5<br>| fee for will call.<br><br>Interesting, same number. So repeated non-response to email drives people to call and get charged?!?<br><br>Their web site says nothing regarding items being on back order, indeed my only hint is the non-response and numerous other messages here. Your email address is required with a promise of shipping info - have not seen that yet. :-\/<br><br>So I am waiting NT-Micro, impress me quick. Heck just respond to me.","link":"http:\/\/www.resellerratings.com\/store\/NT_Micro\/comment\/223155#comment223155","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/NT_Micro.jpg","store_name":"NT-Micro.com","username":"captaintangent","rating":"0"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Overall a very good experience. I usually hesitate to buy at a place for the first time, but they had the best price by far plus free FedEx shipping. My only complaint (and it\u0027s a very minor one) is that it took almost a week to ship, but of course once it shipped it arrived in just a couple of days. Product came in its original retail box and seems just great. I\u0027d use nt-micro again. ","link":"http:\/\/www.resellerratings.com\/store\/NT_Micro\/comment\/221699#comment221699","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/NT_Micro.jpg","store_name":"NT-Micro.com","username":"absolve","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought my hard drive from them about 2 months ago but suddenly my hard drive doesn\u0027t work, so I called the RMA department to replace my order. And I\u0027m glad to call them because the girl is really nice and helpful, she gave me a new replacement eventough it has been 2 months. I can say that I\u0027m really satisfied with this store. Something that I can rely on. ","link":"http:\/\/www.resellerratings.com\/store\/NT_Micro\/comment\/219858#comment219858","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/NT_Micro.jpg","store_name":"NT-Micro.com","username":"lasudjarwadi","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great Seller, easy to use website. Good price, good customer service. Will do business again!!","link":"http:\/\/www.resellerratings.com\/store\/NT_Micro\/comment\/219013#comment219013","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/NT_Micro.jpg","store_name":"NT-Micro.com","username":"jamesberu","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Fast shipping, easy to deal with, good prices. I would really shop here again. I was a little worried about doing business online with all the identity theft and what not, but no i am sold on doing business online. it was fast and secure, i felt safe the whole time. ","link":"http:\/\/www.resellerratings.com\/store\/NT_Micro\/comment\/210489#comment210489","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/NT_Micro.jpg","store_name":"NT-Micro.com","username":"Socalwrencher","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Everything that could go wrong with this order actually did.<br>The item was listed on their web site as \u201cin stock\u201d, but it was not.<br>Called them to cancel the order. They did. A couple of days later the merchandise shows up at my door via UPS, but a wrong model. In order to clear this issue called them at least 10 times. Customer service at NTMicro does not exist: you call during the business hours \u2013 no one is there. When you actually get to talk to somebody nothing gets done, so in a week you have to call again and talk (if you are lucky) to a different person who has no clue what was done previously with your issue\u2026 I did get my refund after over a month of BS with them.<br>Good advice: STAY AWAY!<br>","link":"http:\/\/www.resellerratings.com\/store\/NT_Micro\/comment\/205621#comment205621","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/NT_Micro.jpg","store_name":"NT-Micro.com","username":"byr_slr","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a herd of mice. Upon ordering, I realized that their system had mixed up my shipping (street) address and billing (PO Box) address. I immediately tried to call them and rectify the situation, so my order didn\u0027t try to go to a PO Box (which it can\u0027t). Every extension, all I got was voice mail. I left several messages, none of which were returned. I also emailed sales@ to try and straighten it out. Finally, 5 days later, I got a call from a guy who was completely oblivious to my previous contact attempts. I gave him the correct information, and he said it would go out right away. Well, here we are, 14 days after the original order, and I don\u0027t even have a tracking number. Can\u0027t even get into voicemail hell because their number is busy.<br><br>Updated 4\/26 - Finally got ahold of someone by going through \u0027Government and Education\u0027 sales. Yeah, somehow I figured they would answer there. Anyway, after finally getting a person, they advised that my order had been cancelled 2 days ago, because they didn\u0027t have the products I ordered. Nice.. I contacted my CC company and charged back the amount, and then cancelled the credit card, just in case they try anything hokey. NEVER order from these people. They are obviously a scam operation. <br><br>Updated 5\/2 - After cancelling my credit card and having another issued, I received an email from \u0022 Marta Subandi \u0022, stating the following:<br><br>---<br>Dear BestbargainPC.com Customer,<br> <br>We\u0027re send you an email regarding to your return order of computer hardware that you has order from us at BestBargainPC.com.<br>We need your credit card information to give your refund money to your account because we no longer have your account information with us. We will need your credit card number, because our program will blocked the number after 30 days of processing.<br>For further information please call our office at 1-951-749-0220 or reply to this email address.<br>Thank you.<br>Sincerly,<br>Marta<br>---<br><br>Needless to say, this is awfully fishy. SO, I sent the following in response:<br><br>---<br>Marta, <br><br>Lets see if I have this straight.. <br><br>I have never done business with Bestbargainpc.com. (It was NT-Micro.com)<br><br>The email is in very broken english.<br><br>The email is coming from a Yahoo! email address.<br><br>This sounds awfully phishy to me. So, to mitigate the risk of any sort of fraud, I will offer you two options for issuing my refund:<br><br>1. Check - You can send a check by US Mail to the billing address you have on file. It should be P.O. Box B, Las Vegas, NV 89125. I would suggest you send it via a method that tracks such things, as I don\u0027t want to hear any excuses about it being lost in the mail.<br><br>2. Paypal - You can issue a refund for the full amount by paypal to:<br> <br>This will protect both parties.<br>Please advise on which route you choose. Thanks!<br>---<br><br>We\u0027ll see what happens!","link":"http:\/\/www.resellerratings.com\/store\/NT_Micro\/comment\/201427#comment201427","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/NT_Micro.jpg","store_name":"NT-Micro.com","username":"vbrookslv","rating":"1"}, "single");){kind=link}
"Shipped me a broken product.
Ignored my RMA request.
Ignored my 2nd RMA request.
Ignored my BBB complaint.
They only have one customer service rep, who is "at lunch" so I'm getting a voicemail.
Hung up on me after putting me on hold for 30mins.
The Firewire/USB 2.0 card they sold me was a highly known defective unit after a google search, which crashed my Windows XP so bad I had to reformat twice. It didn't help that they shipped the card with ZERO packing material.
Do not order from them!
"