1/5

posted May-16-2012

"terrible...Be aware....Equipment was ordered in November,now it's May 16. We received damaged hood in March,they promised to change it and now customer service neither respond to my e-mails nor pick up the phone"

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1/5

posted Apr-26-2012

"They will charge your card before shipment!! Be careful, they are not very cooperative, hard to get answers. I received my CC bill long before they even shipped the product.

Is it legal to charge before shipping?
It is technically legal, but it isn't good business!! Most companies only charge when they ship. It is against VISA and MasterCard's regulations for a merchant to bill their cards prior to shipping.
"

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1/5

posted Mar-02-2012

"You need to add another week or two to the delivery time for orders with this company. Their "approximate shipment times" are a scam just to get you to order. The savings in tax and shipping is not worth the wait. Purchase from a reputable company that cares and communicates with you. 3 weeks is tomorrow for my core appliance brand order that still has not shipped; customer service cannot provide me a shipping date either.

"

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1/5

posted Mar-01-2012

"Run away from this company...What a nightmare. I placed an order 12/7/2011 for an oven, refrigerator, and dishwasher and then weeks later was told the dishwasher was on back order until January which then turned into February only to be told in February that now the diswasher was in but the refrigerator I thought I had ordered had now been discontinued, and the oven was now on back order until April...Unbelievable... What they don't tell you is that they won't order anything until all the items are available so you could be waiting months for items if you order multiple items at the same time. They have had my money for 3 months and have not ordered anything to date. They will not ship anything until all the items are in as well so in my case my dishwasher is in but they won't ship it to me even after 3 months because the other two items are not in yet. Now I am paying $150 more for the refrigerator because it is the comperable model. Their shipping policies and ordering policies are a joke. But they get you because the pricing is so good...too bad the service is the worst...heed my warning."

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5/5

posted Feb-27-2012

"I was rather nervous after reading all recent negative reviews with shipping times and damages but we took a gamble. I placed my order a few minutes before midnight on 2/5/12, so let's just say Monday 2/6. The estimated time to receive my appliances was 2-3 weeks. During the first week I heard nothing, just received my confirmation/invoice email and had my credit card charged, so as the reviews mentioned.. it was making me think I should cancel this order all together. I called on Monday 2/13 to check in. I did have to wait on hold for 5-10 minutes but that is somewhat normal compared to any major store, annoying, but not a big deal. I was told on this call my appliances were just received by them and would be shipped out via R+L carriers by the end of the week, and they would be sent to JB HUNT warehouse to then be delivered to my home. After hearing this I took another chance to just wait it out a few more days to see if they actually do ship out. So sure enough, Friday 2/17 I rec'd tracking info from R+L, and my appliances were delivered to JB HUNT on 2/20. The next day I got a call from JB Hunt to set up a delivery time, which was made for Thursday 2/23. They told me my range was damaged upon their receipt and I could refuse now and get a new one, or evaluate the severity of damage upon coming to my house and making the decision to keep as is,since the dent was on the side and I'd never see it once installed. If I kept it I would get a $200 discount. So that day I did just that. The dent was small, but I'll take a discount for this. I received all of my appliances within my initial time estimate (2.5 weeks), dented 1 out of 3 but they took money off for me due to this, so I can't complain really. My only complaint with the whole process was the initial reaction. Number 1 direct should email customers within 2 days of order being placed with details, so I don't have to call to check in after a week of nothing. Also, you could speed up delivery times. If my appliances sat there from Monday the 13th to Friday the 16th, that's a waste of a week. I do thank JB HUNT through out this process however for calling me to tell me about the damage, as it made me aware and to have less of an "on the spot decision to make" regarding denial or acceptance of delivery. Overall I am happy as it was a great deal! "

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5/5

posted Feb-14-2012

"Like has been mentioned in previous reviews, I was hesitant in making a purchase after reading the experiences of others. Buyers' remorse started to creep in prior to making the purchase. We decided to go ahead with the purchase based on the prices being offered. In total we would save over $300 for the washer/dryer combo we choose by going with Number 1 Direct.
To our surprise the merchandise arrived less than 10 days after the order was made (2/4 to 2/13). The merchandise was in pristine condition and my wife did her first load of laundry last night and everything went well. We are very happy with the overall experience. I think it's important to note that the shipper (R&L) says that they allow for inspection but in reality you will find that it's not the case. I personally made quick work of cutting down the boxes and inspecting while the driver went to go get the paperwork. To me this is the biggest point of potential frustration. Unless there is visible damage to the outside of the box the shipper will not give you the time to do a proper inspection. When offering feedback to the shipper I was informed that you can write on the shipping doc "Accepted prior to inspection". This will allow for a stronger case with the shipper should you have damage. Unfortunately Number 1 Direct will be connected with any issues that arise from the delivery at the manufacturer's warehouse to the residence. That's just the way things go I guess. My wife and I could not be happier with our experience and would recommend Number 1 Direct to others. "

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1/5

posted Feb-13-2012

"Not a good customer service experience. After 20 minutes on hold waiting I was hung up on. I have to wait another 14 minutes (but hey, at least they didn't hang up on me again). They charge the CC when you order, even though they won't ship for 4-6 weeks but they tell you to call and they will credit you until it ships? Not impressed"

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4/5

posted Feb-10-2012

"I had purchased the washer and dryer from Number1Direct, the washer came in damaged, customer service representative was prompt in her answers when I called, resolution took about 1 week to be completed, after reviewing all my options I accepted the offer for a resolution as a happy customer. Well done!! Great customer service support team. Definatily would recommend this company to anyone. Things do happen to arrive damaged, but what matters is the final resolution to a problem, and it was handled great!!!"

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5/5

posted Jan-31-2012

"I was quite concerned after I read so many negative experiences with this company. I ordered a washer, a dryer and a range from No1direct and did not hear from them for about 10 days after placing the order. And they were so hard to reach by phone. The very next day, amazingly, I received an email saying that the order was shipped, and I received all 3 items within 3 days after the shipping email. Overall a quite pleasant experience with this company and don't forget that their prices and by far the best in the market!"

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5/5

posted Jan-15-2012

"I was very nervous ordering from these folks based on some of the reviews. I did not have a bad experience. Everything came as expected. If you want 24 hour service, this is not for you. If something is on backorder, it will hold up the whole order. I originally ordered 6 items, but two were on back order, so I took three off the order (one item was a washer so I took washer and dryer off the order). I still had enough on the order for the bulk order discount. Sometimes it was hard to get hold of someone but maybe because this was during the holidays. I always got answers to my questions and service eventually. I believe this is an honest business with great prices!"

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