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30 reviews 
posted Apr-19-2012 “Hi Jenny,
We're really happy to hear that you're statisfied with our service and the dress you received.
We do apologize for the custom duty you had to pay on your dress. At OuterInner.com we always try to help our customers pay as little tax as possible, however rules vary from country to country, so we never know if you might be taxed or not, and regrettably we can't be responsible for that.
Every commercial invoice is actually there to help customs officers do their jobs, and in this case we've marked on it 'Sample, and no COMMERCIAL VALUE.' This is the best way to prevent or keep tax low in our experience.
We will not mark 'Gift' on the invoice, as in our experience this will easily draw the attention from the customs officer, and cause more tax to be applied for you, so that's the reason why we don't do it. This is because too many companies mark every package they send as 'gift' and customs are now wise to this.
In future, if you have a question about tax or any requests for us regarding the labelling of the package then you can always tell us by email when ordering or later before the item is shipped and we will try to help by implementing these suggestions.
Again, we want to apologize for the unfortunate issue, and thank you so much for taking your time to share review here!
Regards,
Crystal
OuterInner Support Team”
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![Share](javascript:share_rating({"review_body":"My daughter\u0027s Prom Dress was stunning! See attached pic. She is the first one on the left. The quality was exceptional and the price couldn\u0027t be beat. Not only did she have the most beautiful and unique dress there, it was also a \u0022one of a kind\u0022 so we didn\u0027t have to worry about others having the same dress. The Customer Service was great as well. Sara kept me informed of the progress and handled my questions quickly and professionally. Thank You OuterInner. We will be life-long customers for sure.","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/comment\/1512357#comment1512357","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"chellelynn72","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The customer service was wonderful. I didn\u0027t need my dress by a specific date but it came within 3.5 weeks. The dress itself is absolutely beautiful and is made with care. It fits perfectly! I will absolutely purchase another dress in the future.","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/comment\/1501503#comment1501503","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"mandi27","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered the Sweetheart Strapless Sheath Purples\/ Reds Cocktail Dresses. It fits me like a glove, looks classy and festive while so reasonably priced!","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/comment\/1500319#comment1500319","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"Gwennie25","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Myself, the bride and the other girls who are bridesmaids shopped around and we found this dress from outerinner which we just loved. The dark coffee and blue color combination was perfect for the wedding. This was the best!(dress style 02778 ). Your email replies were fast and the English was clear, so buying was easy:) The dress was received quickly too!. Ordered Mar 15, arrived Apr 6th. Everyone paid the extra $16 for custom size which was suggested by customer service and the fit was excellent, the quality is also really nice! I loved that my dress hugged in all the right places!http:\/\/www.outerinner.com\/sweetheart-sash-mermaid-bridesmaid-dress-pd-02778-0.html?k=02778 is the link to the dress! We didn\u0027t have a lot of money, and wanted to shop online to find the best price, and this was perfect!The site has so many lovely dresses and we\u2019re all really happy with our dresses and can\u2019t wait for the wedding so we can wear them! I look forward to buying another dress from Outerinner soon!","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/comment\/1491903#comment1491903","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"JasmineK","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Just wanted to let you know that words can not express the way I feel about my wedding dress....It is absolutely AMAZING! This is about all I can come up with but there are so many emotions wrapped up in that simple word....Thank you Outerinner.com so very much!. Unfortunately or maybe fortunately I have lost alot of weight since ordering my dress so a few alterations are needed. The style is stunning and the work gone into the details are simply beautiful and quality of the dress is and would match any boutique wedding gown costing over $500....I can keep thanking you but it will never express the emotions or the smile on my face....I am excited now for my day thanks to Outerinner.com, THANK YOU so many times over!!!","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/comment\/1490503#comment1490503","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"mslwarren","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My wedding on the 3\/24\/12 was an absolute fairy tale, and my dress from Outerinner made the day one to remember. The dress style 07652 at $159 caught my eye, and I just had to have it once I saw it in their online catalogue. <br><br>Outerinner makes its customers a priority and every question I had was answered friendly and promptly. They even emailed me pictures of the dress, and that\u2019s going well beyond what other companies would do! A bride is always nervous, but the company really set my mind at ease and I knew my wedding dress were in good hands.<br><br>I ordered on the 17th of February and received my dress on the 11th of March, a few days ahead of time. They suggested ordering in time so that the dress would get back to me at least a month before the wedding, but they delivered sooner than expected. <br><br>The dress did not need any alterations, and even though it was a custom size, it fit me perfectly and I was amazed at the quality of the dress, considering the price. The fabric was amazing and felt really good to the touch and the dress looked absolutely stunning.<br><br>I saved a lot of money using Outerinner as well. A local boutique wanted to charge me well over $500.00 for a similar dress. I ended up paying a total of just over $200.00 and that included shipping. Here\u2019s a link to the dress I ordered http:\/\/www.outerinner.com\/satin-ivory-ball-gown-court-train-strapless-sleeveless-wedding-gowns-pd-07652-0.html?k=07652 <br><br>I\u2019m extremely happy with my experience with Outerinner. My day was absolutely perfect and my family and friends all loved my dress. I\u2019ve recommended them to another friend of mine, and she\u2019s already got her eye on one of their dresses for her wedding later this year. Thank you Outerinner!<br>","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/comment\/1462843#comment1462843","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"Ashleigh4u","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Amazing seller! Me and my friends were looking for a bargain so we would save some money on the bridesmaid dresses for our friend\u0027s wedding! Then i found OuterInner and i must say that i was quite amezed with their service! OuterInner have not only very good prices as it have great assortment of products so we can choose from! I was just wondering about the delivery, once i live in Portugal, but the customer service replied very fast and even in Portuguese! The delivery was quite fast, we ordered the dresses on the 12th of February and they arrived on 6th of March, which was perfect because the wedding was only in April! We had plenty of time to try on and make the adjustments! The dress was really nice and fit very well and only costed $99! You can find it here http:\/\/www.outerinner.com\/a-line-halter-asymmetrical-bridesmaid-dress-pd-02886-0.html?k=02886 it\u0027s really really nice! Overall, OuterInner it\u0027s a must visit online store! They have great products at great prices, and their customer service is amazing! We are all very happy with our dresses!","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/comment\/1461843#comment1461843","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"Lovelydress","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have received my prom dress today, and I must say I am quite impressed with the quality. There is also a built in padded bra with adjustable band. I had mine custom sized, and fitting is perfect too.<br>Customer service was great too. They would respond right away, which I liked.<br><br>However, there was one thing I did not like:<br>I had to pay extra $52.09 for custom duty when the delivery man came to my house. I paid around $150 for the dress(including shipping) and paying that extra tax to receive the dress felt awful. Apparently, the reason was because the package was sent as \u0022Commercial\u0022 instead of \u0022Gift\u0022.<br><br>The dress price was cheaper than here in Canada, but with that extra $52 I have been charged with, I might have just bought a dress here instead.<br><br>Anyways, other than the custom duty\/tax related problem, everything else was very satisfying. I might order again in the future, but thinking of paying that extra $52.. Hmm...I don\u0027t know.","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/comment\/1461579#comment1461579","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"JennyK.","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My dress came in plenty of time for my prom. It fit perfectly, I love it, I look like a princess. It is everything I had hoped and dreamed, thank you so much OuterInner.com. I will be telling all my friends about you, and thanks to every one who helped make my dream come true. I emailed asking when are you shipping it, almost everyday and someone allways asnwered me and that made me feel so good. Thanks again, Marisa Utterback","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/comment\/1447971#comment1447971","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"sundaystv","rating":"5"}, "single");){kind=link}
"I received my Wedding Dress yesterday and i couldnt be happier, the quality of material, workmanship and overall finish of the dress is spectacular, it fits perfectly, it is just beautiful. ill be returning to purchase more from you for sure, what a wonderful experience, received pics in advance to ensure the dress was what i wanted, communication was fantastic, all round best online shopping experience and i can highly recommend you purhcase from OuterInner"