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“Thank you for contacting us about the shipping delay with your product. This is an unusual event and we have refunded ALL of your shipping and handling expenses. Thank you for being a customer.”
"It was easy to order this and I had it rush shipped so I could get it in time for a conference I did.
I was very disappointed when it didn't arrive in time and came far beyond the conference date.
Now I feel taken advantage of for paying for overnight delivery."