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11 reviews 
posted Apr-18-2012 “We apologized to this reviewer for the confusion we caused. Pure-Triumph accidentally sent him notification that his order was 'shipped' rather than 'part shipped'. We have reviewed our shipment notification process as a result.
Further to this customer returning the product we have fully refunded the purchase.”
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![Share](javascript:share_rating({"review_body":"Have had several purchases from this Pure-Triumph now and had good service and communications each time. I can recommend them from the dealings I have had as an international client.","link":"http:\/\/www.resellerratings.com\/store\/Pure_Triumph_Pure_Triumph\/comment\/1398155#comment1398155","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pure_Triumph_Pure_Triumph.jpg","store_name":"Pure-Triumph","username":"wadaytona675","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"3\/15\/12 Very dissapointed, the order arrived with only part of the merchandise, missing over $600.00 in products. FedEx claims to have delivered the order. I cannot recommend anyone use to on-line seller. <br><br>3\/16\/12 I called pure-Triumph and was told the order will be shipped in stages as the merchandise becomes available. This is in direct conflict with an e-mail I received from them stating the entire order had been shipped. Customer communications is a basic business strategy they have problems with. I am changing my ratings to neutral.<br>4\/8\/12 After inspecting the \u0022gel\u0022 seats I realized the seats are only foam filled replacement seats, no better than the stock seats that came on the motorcycle. I will change my review to \u0022do not use\u0022. This has been an bad experience from start to finish.<br>4\/18\/12 The refund has been completed. I will say that with each problem the supplier has been responsive to resolve the issues. <br><br>","link":"http:\/\/www.resellerratings.com\/store\/Pure_Triumph_Pure_Triumph\/comment\/1348577#comment1348577","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pure_Triumph_Pure_Triumph.jpg","store_name":"Pure-Triumph","username":"chewaw9154","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Had a simply amazing experience with this company. Had a issue with some hard to get speed triple parts ,but Dave sourced them for me and I\u0027m heading for Daytona, Great Stuff. Highly recommend them.","link":"http:\/\/www.resellerratings.com\/store\/Pure_Triumph_Pure_Triumph\/comment\/1349887#comment1349887","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pure_Triumph_Pure_Triumph.jpg","store_name":"Pure-Triumph","username":"alltriumph","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"***They do not return email messages on order inquiries which is very poor customer service. I recommend staying away from these guys.<br><br>*Edit: I was contacted by Chris (owner) who was apologetic about their customer communications problem and my delayed shipment. Because PT demonstrated good follow up to my complaint and eventually did ship my order, I will adjust the rating and give them another shot next time I\u0027m in need of parts for my Triumph.","link":"http:\/\/www.resellerratings.com\/store\/Pure_Triumph_Pure_Triumph\/comment\/1324367#comment1324367","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pure_Triumph_Pure_Triumph.jpg","store_name":"Pure-Triumph","username":"slrosa","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Bad experience order with these people. Ordered on December 6, and sent many emails to them that if you can\u0027t deliver on December 22, please do not ship. Since there will be no one to pick up the package. No one reply. keep emailing but still no one reply.<br>1 week later make a phone called. Lady pick up the phone and I was asking for my order. She said still waiting for some more to come, so I told her that I want to cancel my order. She acknowledge and I hung up the phone. A week later I found out they charged on my credit card and said that they shipped out my order.<br>Nobody to pick up the package and until now nothing arrive. Never ever order with them again. Very bad communication. Sent many emailed never get any reply back. Beware...<br><br>Got contacted from Chris the owner of PT to solve all the problems i had. It was so nice of him to take care all the issue and give back $20 coupon for recent order. Thanks Chris.","link":"http:\/\/www.resellerratings.com\/store\/Pure_Triumph_Pure_Triumph\/comment\/1285725#comment1285725","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pure_Triumph_Pure_Triumph.jpg","store_name":"Pure-Triumph","username":"S3racinggreen","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"pure triumph woburn beds bought new bike from them delivered before due date p ex price very good would not buy from anywhere else kevin salt stevenage TRY THESE PEOPLE 10\/10","link":"http:\/\/www.resellerratings.com\/store\/Pure_Triumph_Pure_Triumph\/comment\/1232213#comment1232213","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pure_Triumph_Pure_Triumph.jpg","store_name":"Pure-Triumph","username":"KEVINSALT ","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"All products are of high quality and fit perfectly. Ordering is very easy and the items arrive on time and in perfect condition.<br>Customer service is excellent. I highly recommend.","link":"http:\/\/www.resellerratings.com\/store\/Pure_Triumph_Pure_Triumph\/comment\/1204929#comment1204929","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pure_Triumph_Pure_Triumph.jpg","store_name":"Pure-Triumph","username":"Crusing-55","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very Happy, Got the parts I ordered in reasonable time (considering the had to come halfway round the world) Called to check on something, all queries answered. What more could I want?","link":"http:\/\/www.resellerratings.com\/store\/Pure_Triumph_Pure_Triumph\/comment\/1204241#comment1204241","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pure_Triumph_Pure_Triumph.jpg","store_name":"Pure-Triumph","username":"ausimik","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered two bar end mirrors a day or so before Christmas and received them just before New Years. I had no expectation of receiving them so soon . Good job in shipping or just good luck.,either way I am pleased .<br>","link":"http:\/\/www.resellerratings.com\/store\/Pure_Triumph_Pure_Triumph\/comment\/1087495#comment1087495","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pure_Triumph_Pure_Triumph.jpg","store_name":"Pure-Triumph","username":"Mrtriumph79","rating":"4"}, "single");){kind=link}
"I have ordered accessories from Pure-Triumph twice in the last three weeks. The first was a windshield. The second order was saddlebags and mounting rails. Both orders were delivered in less than a week and were packaged appropriately. I will continue to order Triumph parts and accessories from this dealer."