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2 reviews 
posted Feb-11-2012 “This order was fulfilled by a partner; based on this experience we are discontinuing business with this particular partner.
We handled the sales tax issue incorrectly; since we made the mistake during checkout we should not have contacted the customer for sales tax in the first place.
We also should not have required the product be returned before issuing a full refund. We have discussed these two issues with our customer service team.
Our customer service manager, Mark, assured me that he spoke with you and the issue has been resolved. I understand that we overnighted the order at our expense; we understand that we did not live up to your expectations on this order but we hope you will give us another chance in the future.
Again, we are truly sorry for your trouble and can assure you that we take this type of feedback very seriously. We appreciate you giving us the opportunity to make things right.”
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posted Dec-29-2011 
![Share](javascript:share_rating({"review_body":"I did do order from them : HDMI splitter. I got item after few days, and finally its working ! In contrast to other 4 splitters which I tried from other vendors and OTHER brands. 5 stars for Sewell","link":"http:\/\/www.resellerratings.com\/store\/Sewell_Direct_Sewell_Development_Corp\/comment\/1072743#comment1072743","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sewell_Direct_Sewell_Development_Corp.jpg","store_name":"Sewell Direct \/ Sewell Development Corp.","username":"christoph666","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I would hesitate to order from Sewell Direct again. It is March 28, and I am still waiting to receive what I ordered in January. They shipped part of my order (a cable), then later closed the entire order as being processed - despite a call from me to customer service, to tell them that the invoice looked incorrect, because it showed both items. At that time they assured me that the missing component would ship once it came in. But it didn\u0027t. They sold that inventory to someone else, which put me back to square one in the backorder list. They have a nice chat interface, which I have used to inquire about the back order status. My overall experience has been plagued by order issues on their end and inept handling of inventory. Buyers, beware.","link":"http:\/\/www.resellerratings.com\/store\/Sewell_Direct_Sewell_Development_Corp\/comment\/728699#comment728699","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sewell_Direct_Sewell_Development_Corp.jpg","store_name":"Sewell Direct \/ Sewell Development Corp.","username":"nothappywithsewell","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had an issue in which the wrong part was sent. I was encouraged when my complaint was quickly handled, a replacement sent with a cross ship label for the wrong part. However, the second part sent was also wrong. Repeated emails to get resolution were completely ignored.","link":"http:\/\/www.resellerratings.com\/store\/Sewell_Direct_Sewell_Development_Corp\/comment\/697264#comment697264","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sewell_Direct_Sewell_Development_Corp.jpg","store_name":"Sewell Direct \/ Sewell Development Corp.","username":"joelelkins","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The entire process was exactly on the mark -- ordering, pricing, confirmation, tracking, packaging, delivery! A pleasure to use this company and I will definitely use them in the future. Thanks Sewell Direct!!","link":"http:\/\/www.resellerratings.com\/store\/Sewell_Direct_Sewell_Development_Corp\/comment\/650178#comment650178","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sewell_Direct_Sewell_Development_Corp.jpg","store_name":"Sewell Direct \/ Sewell Development Corp.","username":"CommGuyYorktown","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Delivery was made one day before promised. Item was exactly as I expected by the information on the website. Ordering was easy online. Product selection is great. The signal I get using this cable is first class. I will definitely buy from Sewell again. In fact while I was scanning their inventory, I found other equipment for a commercial application that I will be calling on. A solid 5 stars from me.","link":"http:\/\/www.resellerratings.com\/store\/Sewell_Direct_Sewell_Development_Corp\/comment\/630095#comment630095","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sewell_Direct_Sewell_Development_Corp.jpg","store_name":"Sewell Direct \/ Sewell Development Corp.","username":"generic4","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My order shipped as promised, and the item was perfect. Even better than that was the customer service response I received when I asked them a question. They responded promptly and with a customer perspective. I would recommend them to anyone. Thank You Jacquelyn at Sewell Direct!<br>","link":"http:\/\/www.resellerratings.com\/store\/Sewell_Direct_Sewell_Development_Corp\/comment\/573570#comment573570","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sewell_Direct_Sewell_Development_Corp.jpg","store_name":"Sewell Direct \/ Sewell Development Corp.","username":"meathooks","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The Garmin Nuvi wall chargers I ordered were delivered in a very short period of time. The quality was outstanding. I will continue to do business with Sewell Direct in the future.","link":"http:\/\/www.resellerratings.com\/store\/Sewell_Direct_Sewell_Development_Corp\/comment\/561231#comment561231","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sewell_Direct_Sewell_Development_Corp.jpg","store_name":"Sewell Direct \/ Sewell Development Corp.","username":"holihanr","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Most down scalers sell for hundreds of dollars but Sewell had a new one for $50, so I took a chance. It did exactly what I needed and I couldn\u0027t be happier. I ordered Wednesday morning and I received it Friday. Shipped from Utah to Indiana in two days! One of the reviewers below said it must be company employees leaving reviews if they\u0027re all 10\/10, but with the experience I had I can definitely see why they\u0027re all 10s.","link":"http:\/\/www.resellerratings.com\/store\/Sewell_Direct_Sewell_Development_Corp\/comment\/556295#comment556295","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sewell_Direct_Sewell_Development_Corp.jpg","store_name":"Sewell Direct \/ Sewell Development Corp.","username":"RandoX","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This vendor has EXCELLENT customer service. All my pre and post-sales questions were answered quickly and professionally. Items shipped quickly. Great logistical management.","link":"http:\/\/www.resellerratings.com\/store\/Sewell_Direct_Sewell_Development_Corp\/comment\/494263#comment494263","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sewell_Direct_Sewell_Development_Corp.jpg","store_name":"Sewell Direct \/ Sewell Development Corp.","username":"tk3det","rating":"5"}, "single");){kind=link}
"Place my order on 1/31. Was sent an email on 2/1 which stated "Because the vendor we shipped the Matrox Triplehead2Go Digital Edition operates in Florida, we need to charge you sales tax for your order. It is $22, is it okay for us to charge that to your card?" I refused and told them to adjust the price to include the tax or simply cancel my order. To which they replied "We will go ahead and cover the sales tax as the vendor has already shipped the item." On 2/6 having not received my item I went online to check the status of my order, only to discover that it had not been updated. I started an online chat and was told it was shipped and that Jacquelyn Welling would send me the tracking information when she arrived later that day. On 2/8 having not received any packages or tracking information I once again initiated an online chat only to be told it was out of there hands and when it comes i can refuse it and they would refund my money upon return receipt. Return receipt? They cant even provide confirmation it was ever shipped but they refuse to refund my money until they receive the item back? What kind of fly by night business is this? Next step is to call my credit card company to dispute the charges.
UPDATE
I received a call from Mark Wainwright Support Manager. As you can see from their reply below they did not try to make excuses and they took full responsibility for there mistake (That says a lot about their character & is very rare now a days). They did make good on the order and have the item sent overnight at their expense. Clearly there was a breakdown in their system on multiple levels. However, after speaking with Mark and experiencing first hand how he dealt with the situation, I believe they have/will make the appropriate changes to prevent this from happening again. I think they have learned for this and I will be giving them another chance to earn my business in the future. "