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37 reviews 
posted May-21-2012 “Dear customer, thank you for your feedback.
First of all i would like to apologize for any inconveniences caused by delay situation with your order processing.
It usually takes us 5-12 working days to process all orders as we have to order glasses from our Italian suppliers. In some cases, after we place the order and get a confirmation there is a small percentage of cases where the order status changes which is out of our control. The reason this happens is because our stock levels and the distributors stock levels change on a real time basis with thousands of orders made every minute and unfortunately this can happen especially when we offer such a large range of products.
As was requested, your order was already cancelled and refund was processed back to the same account that you used to place the order. According to the system information we sent you 2 emails confirming that. If you didn't receive any or have any further inquiries - please, contact us at servicemanager@smartbuyglasses.com
Thank you for your time and patience.
Kind regards, SBG”
posted May-16-2012 “Hi mostlysundays,
thank you for review.
First of all i would like to apologize for any inconveniences caused by delay situation with the order processing and unavailability of ordered goods. We are doing our best to avoid such situations and always provide several options to resolve the issue.
I confirm that your order was cancelled once you requested, refund was processed within 24 hours from our side. Despite it usually takes 2-3 working days for the bank to complete transaction, i'm sure it was already completed by now. We'll get back to you via email providing transaction details, so you could double check with the bank.
Thanks a lot for your time and patience.
If you have any further inquiries, please send email to servicemanager@smartbuyglasses.ca
Kind regards, SBG”
1/5
posted May-09-2012 
This review was modified by helen.beautytrade on May 09 2012 02:28:03 PM 
posted May-10-2012 “Hi Helen, thank you for inquiry. We checked our system and couldn't find any inquiries assigned to the email address that you used to place the order. However, we already sent you 2 emails with order information. If you still didn't receive them - please, send email to servicemanager@smartbuyglasses.co.nz or get back to us via Facebook page. Kind regards, SBG”
posted May-11-2012 “Hello Gustacho,
I am sincerely sorry you were disappointed by SBG services.
As stated on our website, the average processing time is 5 to 12 working days, however, we have many thousands of items in-stock at our warehouse, but the particular items you ordered were not in our stock-holding at the time of the order, so we had to place the order with our distributors.
I understand that you received the notification that your order is stock confirmed. But unfortunately, we got the information that this order was canceled by supplier. We are very sorry about this situation and we already offered several solutions for his situation.
We are looking forward to get your reply, for further assistance, please contact us at servicemanager@smartbuyglasses.com
Regards,
Augustin | SBG”
posted May-07-2012 “Dear Customer,
I am sincerely sorry for the inconvenience caused; it seems that there was a mistake in our system, waiting three months for the order is indeed unacceptable.
I am truly sorry that there was some confusion with the communication. We have recently experienced a large increase in customer inquiries and are doing our best on a daily basis.
Meanwhile, our service manager already checked your order and sent you an email providing detailed information about your order.
For any further request, please don't hesitate to contact us at servicemanager@smartbuyglasses.com.
Best Regards,
Augustin | SBG”
posted May-08-2012 “Hello,
As stated on our website, the average processing time is 5 to 12 working days, however the particular items you ordered were not in our stock-holding at the time of the order, so we had to place the order with our distributors.
We usually send automatic email notifications to keep our customer informed of their order status, we will thus double check why you were not informed.
Our service manager just sent you an email providing detailed information. For further assistance, feel free to contact us at servicemanager@smartbuyglasses.com
Regards,
Augustin | SBG”
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![Share](javascript:share_rating({"review_body":"I recently purchased a pair of glasses from this website. The transaction was fast, smooth and easy. The glasses were shipped to me in pretty good time, and they were awesome. High quality products from a very good site, prompt shipping combined with excellent customer service. They even sent an email about a week after I got the glasses to make sure that I had gotten my glasses and I was satisfied with them.","link":"http:\/\/www.resellerratings.com\/store\/SmartBuyGlasses\/comment\/1552502#comment1552502","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SmartBuyGlasses.jpg","store_name":"SmartBuyGlasses.com","username":"Plee995","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered with Smartbuyglasses, has a lot of products to choose, always has many promotions, so i was offered a good price. Glasses was delivered very fast, within 5 days, in great condition. In the future will buy here again.","link":"http:\/\/www.resellerratings.com\/store\/SmartBuyGlasses\/comment\/1551896#comment1551896","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SmartBuyGlasses.jpg","store_name":"SmartBuyGlasses.com","username":"Fojuliaf","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"One of the best companies I\u0027ve ever ordered from. To be honest when I saw how much I was saving buying with smartbuysungluasses I was a bit wary that I might be buying counterfeits, but i was willing to take a punt. When they arrived, very soon after incidentally they were absolutely real ray bans for less than half the price I would have had to pay in a shop. Amazing value for money. Not only would I use this company again but I don\u0027t think is use anyone else. Is urge everyone to give them a shot. You won\u0027t be disappointed, I wasn\u0027t. Incidentally I live in the UK and my glasses were with me in a matter of days. Very good service indeed 10\/10","link":"http:\/\/www.resellerratings.com\/store\/SmartBuyGlasses\/comment\/1551734#comment1551734","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SmartBuyGlasses.jpg","store_name":"SmartBuyGlasses.com","username":"numnutz","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"These guys are total cheats. Don\u0027t what ever you do buy anything from them.<br>7 weeks and no product. Lots of ridiculous excuses. Asked for a refund 3 times and no response what so ever.<br>I am in the process of taking a prosecution against them if any other disgruntled customer would like to join me. ","link":"http:\/\/www.resellerratings.com\/store\/SmartBuyGlasses\/comment\/1550820#comment1550820","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SmartBuyGlasses.jpg","store_name":"SmartBuyGlasses.com","username":"Coff","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"THE WORST SERVICE YOU WILL EVER EXPERIENCE!<br><br>I ordered my Ray Ban sunglasses on Feb 29. After several delays, I decided to cancel my order. Til this day, I have not seen my refund. It\u0027s May 14, 2012!!!!! <br><br>Stay FAR AWAY from this company. ","link":"http:\/\/www.resellerratings.com\/store\/SmartBuyGlasses\/comment\/1538736#comment1538736","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SmartBuyGlasses.jpg","store_name":"SmartBuyGlasses.com","username":"mostlysundays","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have sent over 5 emails. No one reply me!<br>I don\u0027t mind to wait at least somebody reply my message, showing me my money is going to a company still running.<br>I am very disappointed, no one reply me.<br>PLEASE GIVE ME A REPLY! ","link":"http:\/\/www.resellerratings.com\/store\/SmartBuyGlasses\/comment\/1525954#comment1525954","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SmartBuyGlasses.jpg","store_name":"SmartBuyGlasses.com","username":"helen.beautytrade","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"It has been the WORST service that I have ever experienced. <br>I placed the order almost 2 months ago and though they said the service would take no more than 12 working days, I am still waiting for my glasses. they even told my that suppliers had the product on stock but they have been uncapable to deliver it (but totally capable to charge me the money the day after the purchase), they just have told me week after week during almost 2 months that I should wait longer. <br>at the begining I was really patient becuase I wanted those glasses, however being wating for long time has gotten me really upset.<br>this is the first time that such a thing has occurred to my regarding online purchasing; is a terrible service! specially when you consider that one of the most important services in on line purchases is the adequate delivery.<br>I strongly recommend you NOT to buy here at least you are patient enough to wait for a year.<br>","link":"http:\/\/www.resellerratings.com\/store\/SmartBuyGlasses\/comment\/1520540#comment1520540","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SmartBuyGlasses.jpg","store_name":"SmartBuyGlasses.com","username":"Gustacho","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered two pairs of sunglasses 4 months ago and I have only received one pair. The company doesn\u0027t seem to care that I\u0027ve waited 4 months for my full order. They have offered no solutions except every time I e-mail them they say it will be a 1-2 week wait. NEVER order from this company.<br>","link":"http:\/\/www.resellerratings.com\/store\/SmartBuyGlasses\/comment\/1518896#comment1518896","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SmartBuyGlasses.jpg","store_name":"SmartBuyGlasses.com","username":"Poodlepal","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered glasses April 12th. Got a request for a lens upgrade as the ones I selected weren\u0027t suitable for the frame. No problem, paid the invoice once it was sent. My order has been \u0022stock confirmed\u0022 ever since. I have emailed asking about this and did get an email back from \u0022Anna\u0022 who assured me they should be there last week (the week of April 30th) and processed from there. No email from them about any delays in receiving their shipment, nothing. This is ridiculous. You took my money quick enough, but you don\u0027t even abide by your own policies of notifying a customer if there is delays. Terrible. I want a refund for the full amount including the lens upgrade. ","link":"http:\/\/www.resellerratings.com\/store\/SmartBuyGlasses\/comment\/1518864#comment1518864","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SmartBuyGlasses.jpg","store_name":"SmartBuyGlasses.com","username":"kittin","rating":"1"}, "single");){kind=link}
"Just got my glasses two days ago, couldn't be happier! They took a while to arrive but definitely it's worth to wait ! Thanks SmartBuyGlasses, will come back !"