We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.
"The worst customer service I have ever had the misfortune to deal with! We purchased two Sony S tablets to try out in our school library. The tablets are having issues with our wireless network. We spoke to Sony's tech support center; they had us send the tablets back in order to "fix" the problem. Both tablets came back to us with the exact same problem. Upon calling Sony to trouble shoot yet again, we spent 1 hour on the phone being bounced around from one department to another. Each switch required our repeating the problem to yet another agent, just when we thought we might make some progress Sony dropped the call. I will never buy another Sony product again!"
"Sony makes some high quality stuff and some crappy stuff, but their stuff does not play nice with other manufacturer's equipment. Good luck if you don't use Sony computers with Sony cameras, TVs, etc.... I have a bunch of Sony junk sitting around and I'm still trying to salvage some photos off an older Handycam. Never again - no more overpriced Sony crap for me."
"Horrible horrible horrible service. I wish I read all of this before I bought Sony products/services. I generally do not write any reviews anywhere but I am so dissatisfied with the service at Sony that I thought it is important to share this with everyone."
I made a purchase of ps3 entertainment bundle from store.sony.com on 11/24/2011 for $199.0+tax. The product has not been shipped to me till date. When I called the sony store customer service, they told me that the product was no more available and that I should cancel my order. Why didnt they tell me this earlier and why are they telling me this after over a week and that too when I call to find out what happened to the order. The same deal was available on many other sites and now the deal has gone from all the sites. They have wasted my time and if I have to buy the product now, I will have to pay over $100 extra. Why should I, its because of them that I was not able to buy it from other sites.
Customer service staff is also pathetic. The lady who answered my call just kept on repeating that the item is out of stock no matter what I say. It was because of them that I could not get the same deal from other sites. The items in the PS3 bundle are available separately on sony store website, so I asked them to ship me those if they are out of the bundle, but she denied. When I asked her to connect me to her supervisor,she put me onto hold for a long time and later told me that the supervisor and manager were busy in a meeting. She would stop answering me many times over the call and put the call on hold for several minutes just to make me disconnect the call."
"I've had terrible experiences with Sony cameras, laptops, and customer service. I got the Sony Cybershot 12 megapixel camera about three years ago and had to send it in three times (never dropped it or even got it within a foot of water). They never fixed the problem and when my warranty ran out I was stuck with a useless camera that wouldn't focus or even flash. I'm now having a terrible time with a Sony Laptop. Same thing, the computer began having problems right away (even with complete malware/virus services and proper, careful care). I sent it in for repair and got it back in near the same condition and almost three months later. I will never buy another Sony product, very dissatisfied."
"I wish I'd read this site before making a purchase. Sent laptop back for service. They shipped it back without even looking at it. I shipped it right back to them. Meanwhile I've been a month without my laptop!!! Sony SUCKS!!!"
"Worst customer services in Mississauga, Ontario, Canada. Sony Store is a joke. Returnned the camera after 2 days and they charge me a restocking fee of $15.00. Call Sony customer service and they said they cannot do anything. Did not have any problem in the past with Canon... Sony lost my support NOW."
"Do not buy goods from Sony online this year. It takes months before you get what you have paid for delivered – IF you get it at all. Sony blames the tsunami even for goods ordered a long time after the tsunami, refuses to give delivery dates and refund what you have paid. This way you end up lending/giving away your money to a completely shameless company in crisis without getting what you have paid for. Share!"
This review was modified by exSonycustomer on May 24 2011 08:13:25 AM
"The worst customer service I have ever seen. Representatives do not know anything. Keeping you on hold forever. Putting useless notes in their system, but the next time you call those notes are no longer there. You have to wait for 10 min while the new rep is reading notes and then for another 15 minutes so he can type new notes. The TV broke in 3 months and the Sony does not have parts. However, instead of offering what they can do to meet their warranty obligations, they are telling me to wait for parts, but noone can tell if / when these parts will ever arrive."
"WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE!!!! I HAVE SPENT MORE THAN 50,000$ IN SONY PRODUCTS AND THEY TREATED MY LIKE CRAP WHEN I HAD MY FIRST PROBLEM (LESS THAN A MONTH AFTER I PURCHASED IT...) DO YOURSELF A FAVOR AND STAY AWAY FROM SONY"
36,351 stores
1,199,419 reviews
8054 shoppers online now
Rating
Full Rating Profile
4 reviews 
Visa / Mastercard
American Express
Discover
COD
Standard Next Day
International
This review was modified by 
![Share](javascript:share_rating({"review_body":"Sony makes some high quality stuff and some crappy stuff, but their stuff does not play nice with other manufacturer\u0027s equipment. Good luck if you don\u0027t use Sony computers with Sony cameras, TVs, etc.... I have a bunch of Sony junk sitting around and I\u0027m still trying to salvage some photos off an older Handycam. Never again - no more overpriced Sony crap for me.","link":"http:\/\/www.resellerratings.com\/store\/Sony_Style\/comment\/1182695#comment1182695","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sony_Style.jpg","store_name":"Sony Style","username":"1Mick1","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Horrible horrible horrible service. I wish I read all of this before I bought Sony products\/services. I generally do not write any reviews anywhere but I am so dissatisfied with the service at Sony that I thought it is important to share this with everyone.","link":"http:\/\/www.resellerratings.com\/store\/Sony_Style\/comment\/1145065#comment1145065","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sony_Style.jpg","store_name":"Sony Style","username":"Raunakk","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Horrible Experience with store.sony.com website<br><br>I made a purchase of ps3 entertainment bundle from store.sony.com on 11\/24\/2011 for $199.0+tax. The product has not been shipped to me till date. When I called the sony store customer service, they told me that the product was no more available and that I should cancel my order. Why didnt they tell me this earlier and why are they telling me this after over a week and that too when I call to find out what happened to the order. The same deal was available on many other sites and now the deal has gone from all the sites. They have wasted my time and if I have to buy the product now, I will have to pay over $100 extra. Why should I, its because of them that I was not able to buy it from other sites.<br><br>Customer service staff is also pathetic. The lady who answered my call just kept on repeating that the item is out of stock no matter what I say. It was because of them that I could not get the same deal from other sites. The items in the PS3 bundle are available separately on sony store website, so I asked them to ship me those if they are out of the bundle, but she denied. When I asked her to connect me to her supervisor,she put me onto hold for a long time and later told me that the supervisor and manager were busy in a meeting. She would stop answering me many times over the call and put the call on hold for several minutes just to make me disconnect the call.","link":"http:\/\/www.resellerratings.com\/store\/Sony_Style\/comment\/970553#comment970553","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sony_Style.jpg","store_name":"Sony Style","username":"NoMoreSonyStoreForme","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve had terrible experiences with Sony cameras, laptops, and customer service. I got the Sony Cybershot 12 megapixel camera about three years ago and had to send it in three times (never dropped it or even got it within a foot of water). They never fixed the problem and when my warranty ran out I was stuck with a useless camera that wouldn\u0027t focus or even flash. I\u0027m now having a terrible time with a Sony Laptop. Same thing, the computer began having problems right away (even with complete malware\/virus services and proper, careful care). I sent it in for repair and got it back in near the same condition and almost three months later. I will never buy another Sony product, very dissatisfied.","link":"http:\/\/www.resellerratings.com\/store\/Sony_Style\/comment\/869207#comment869207","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sony_Style.jpg","store_name":"Sony Style","username":"Morgan763","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I wish I\u0027d read this site before making a purchase. Sent laptop back for service. They shipped it back without even looking at it. I shipped it right back to them. Meanwhile I\u0027ve been a month without my laptop!!! Sony SUCKS!!!","link":"http:\/\/www.resellerratings.com\/store\/Sony_Style\/comment\/777890#comment777890","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sony_Style.jpg","store_name":"Sony Style","username":"kewingct","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Worst customer services in Mississauga, Ontario, Canada. Sony Store is a joke. Returnned the camera after 2 days and they charge me a restocking fee of $15.00. Call Sony customer service and they said they cannot do anything. Did not have any problem in the past with Canon... Sony lost my support NOW.","link":"http:\/\/www.resellerratings.com\/store\/Sony_Style\/comment\/772214#comment772214","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sony_Style.jpg","store_name":"Sony Style","username":"balebob","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Do not buy goods from Sony online this year. It takes months before you get what you have paid for delivered \u2013 IF you get it at all. Sony blames the tsunami even for goods ordered a long time after the tsunami, refuses to give delivery dates and refund what you have paid. This way you end up lending\/giving away your money to a completely shameless company in crisis without getting what you have paid for. Share!","link":"http:\/\/www.resellerratings.com\/store\/Sony_Style\/comment\/767300#comment767300","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sony_Style.jpg","store_name":"Sony Style","username":"exSonycustomer","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The worst customer service I have ever seen. Representatives do not know anything. Keeping you on hold forever. Putting useless notes in their system, but the next time you call those notes are no longer there. You have to wait for 10 min while the new rep is reading notes and then for another 15 minutes so he can type new notes. The TV broke in 3 months and the Sony does not have parts. However, instead of offering what they can do to meet their warranty obligations, they are telling me to wait for parts, but noone can tell if \/ when these parts will ever arrive.","link":"http:\/\/www.resellerratings.com\/store\/Sony_Style\/comment\/760898#comment760898","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sony_Style.jpg","store_name":"Sony Style","username":"gtime9999","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE!!!! I HAVE SPENT MORE THAN 50,000$ IN SONY PRODUCTS AND THEY TREATED MY LIKE CRAP WHEN I HAD MY FIRST PROBLEM (LESS THAN A MONTH AFTER I PURCHASED IT...) DO YOURSELF A FAVOR AND STAY AWAY FROM SONY","link":"http:\/\/www.resellerratings.com\/store\/Sony_Style\/comment\/736402#comment736402","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sony_Style.jpg","store_name":"Sony Style","username":"VZARRILLO","rating":"1"}, "single");){kind=link}
"The worst customer service I have ever had the misfortune to deal with! We purchased two Sony S tablets to try out in our school library. The tablets are having issues with our wireless network. We spoke to Sony's tech support center; they had us send the tablets back in order to "fix" the problem. Both tablets came back to us with the exact same problem. Upon calling Sony to trouble shoot yet again, we spent 1 hour on the phone being bounced around from one department to another. Each switch required our repeating the problem to yet another agent, just when we thought we might make some progress Sony dropped the call. I will never buy another Sony product again!"