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"Avoid Target.com like the plague! Worst of the worst in running an Internet business related to accuracy on their web site of in stock items and extremely poor customer service.
No way to cancel an order after its been placed on an in stock item that is actually out of stock. Almost two weeks later they ship the order and I refuse the UPS delivery. They never even acknowledge receipt of the returned item after 7 days, which their receiving dock person signed for. Now they say call back again next week after its been researched.
Simple solution is to file a claim with Credit Card Company.
AVOID THIS COMPANY AT ALL COST ... THEY SHOULD BE CLASSIFIED AS A FRAUD!"
"I ordered hundreds of e-gift cards to pay survey participants. My experience with Target.com was very frustrating.
1. The e-gift card can be redeemed at retail store ONLY if you download it to your smart phones. Many participants did not have smart phones and this was a major inconvenience.
2. The website allows you order only 10 e-gift cards at a time. They asked me to fill out my billing address each time. I had to repeat this 25 times to pay 250 participants.
3. Target.com did not allow me to cancel an individual e-gift card, rather I had to cancel the whole order. Unfortunately, one participant provided a wrong email and I had to cancel the whole order and re-order.
4. Target.com canceled my order without any explanation. Perhaps due to sheer quantity of my order, they got confused?
5. Finally, I was billed but the e-gift cards from my last order were never delivered. I am now getting tons of emails from the participants who were supposed to receive e-gift cards a month ago!
I will never use Target.com again and told all my researcher friends never use Target e-gift cards to pay their participants. On the other hand, quick pack (physical gift card package) was very easy to purchase and use except that the participants had to come pick up a gift card."
"Im going through it with Target.com right now. We recieved a broken Ceramic dish from our wedding registry that wasn't packed right. We tried exchanging it in stores in which they didn't have because they were sold out and can't place online orders. Now there making me track down the person who sent it and get there information so they can refund us with an e-card. We told them we didn't want an e-card, and to just ship us the dish unbroken this time. They told us they could not do that and we would have to reorder it our self once we got our e-card then she started asking me for my debit or credit card????"
"Purchased item online on 03/31/2012, received it broken, in tons of pieces due to not no packing around a ceramic item. Mailed item back the next day 04/01/2012. Had to call and email repeatedly to find out if they got my return. They have none of this available on their site! Finally, 22 days later a refund was posted. THEN they turned around and re-charged my card again the same day! Called and emailed again. They said it was a processing mistake. I received an email stating they had processed another refund on 04/25/2012. After 2 weeks I emailed and called them again! Each time having to re-state all the same info over and over, getting disconnected twice! Called discover and they said no refunds were pending and in as much as that was 2 1/2 weeks ago, it would be showing. Emailed again 05/10/2012, called again today, 05/11/2012, transferred 3 times, having to give order#, name and address each time and they said they do not know what is going on and for me to be patient while they were looking into it! Is this a joke or what? I WILL NEVER ORDER FROM TARGET.COM AGAIN!!!!!"
"Worst online customer support I have ever had. I ordered 3 items, which shipped in two separate packages, and only actually received 2. I called to find out what had happened and ups had left it on the street and it was stolen. After calling UPS, they told me that if Target filed a claim, it could be reimbursed and everything would be fine. Target refused to make the call to start the claim because "the package was delivered". In other words, thanks for the money, screw you. It took them 30 min of being on and off of hold and constantly repeating my self for their broken English to find out that taking care of their customers is the last priority, especially if they already have your money. Do not use the website, and I wouldn't use their stores either."
"Target.com has horrible customer service. We ordered a book shelf which arrived damaged. I spent over an hour of the phone with a customer service agent in another country trying to resolve. I was forced to purchase another bookshelf and then wait for them to send me a refund after they received the damaged one back. The shipping label they sent was not valid, so I could not ship the product back and had to call customer service again. This time the customer service representative had bad attitude and I asked for a manager. He refused to transfer me to the manager until he verified all of my information. Now, after paying for two bookshelves and spending over two hours on the phone with customer service in India, I now have one good bookshelf. Now, I just have to pack the damaged one up and drive it to a Target store and they will finally credit back the price of one of the bookshelves. If Target does not have a product in the store, I will not order from Target.com again. I will find my products elsewhere."
"I am never again ordering from target.com I ordered an item and I was already mad about about the shipping and receiving price when 30 minutes later I get an email stating that my item delivery date is going to be delayed and that if I wanted to cancel the item I could if the item hasnt been shipped. I checked the order detail and it had not been shipped but there was no visable link to click on to cancel the order, So i called target.com custerm SERVICE center, and they informed that I only had a window of 30 minutes to cancel the order and it has been passed that so there is nothing they can do! 30 minuted are you kidding me? Anyways there was nothing they were able (willing) to do. Ans that was the end of it... That was not customer service, the email said that if the item has not been shipped it could be canceled but the call center didnt even want to deal with the email sent to me, all he repeated "the 30 minute window has passed so the order can not be canceled". ONCE AGAIN I AM NEVER ORDERING FROM TARGET.COM EVER..."
"Beware that Target.com will not refund in cash or charge-credit when purchases are made with PayPal. The only way to get refunded is to accept a Target Gift Card, which cannot be be converted to cash. Like it or not, you have to accept that you will NOT end up getting the full value of your purchase, as was charged by PayPal. PayPal provides no recourse, since Target's extraordinary refund policy is specified, yet buried.
Do not use PayPal for purchases at Target.com, if you anticipate a potential return of an item or items."
"Not happy... My wife bought me an electric shaver using Target.com. I've decided to be old fashioned for a while and use a regular razor which I find to give a better shave and the slip said we could return it to a Target store or send it back. SO - we went into the Target store closest to our house, thinking it would take less than 5 minutes. NOT SO! We were in line trying to return the darned thing for over 1/2 hour. The slip wouldn't scan, the debit card she used to place the order wasn't coming up. They had the receipt, they had the packing slip, it was within 20 days of receipt and the system kept locking. The manager was called, they put in a call somewhere and there ensued an argument that left the manager frustrated and we feeling very put out. Whoever was on the other line would give a code, the manager would put in the code and the system would say "fail". This went on over an over. It was obvious we had bought it from Target and were returning it in a timely manner but the system would not allow the manager to give the cash back. Out of exasperation we finally said to give the money back on a gift card - not what we wanted to do with $200+ but what choice did we have? The really ridiculous thing is that there was a woman immediately next to us going through the exact same thing. Bottom line - don't buy from Target.com. If you want to purchase something and have a store nereby, go to the store. Just not worth the hassle."
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posted May-22-2012 
![Share](javascript:share_rating({"review_body":"I ordered hundreds of e-gift cards to pay survey participants. My experience with Target.com was very frustrating. <br><br>1. The e-gift card can be redeemed at retail store ONLY if you download it to your smart phones. Many participants did not have smart phones and this was a major inconvenience. <br><br>2. The website allows you order only 10 e-gift cards at a time. They asked me to fill out my billing address each time. I had to repeat this 25 times to pay 250 participants. <br><br>3. Target.com did not allow me to cancel an individual e-gift card, rather I had to cancel the whole order. Unfortunately, one participant provided a wrong email and I had to cancel the whole order and re-order.<br><br>4. Target.com canceled my order without any explanation. Perhaps due to sheer quantity of my order, they got confused? <br><br>5. Finally, I was billed but the e-gift cards from my last order were never delivered. I am now getting tons of emails from the participants who were supposed to receive e-gift cards a month ago!<br><br>I will never use Target.com again and told all my researcher friends never use Target e-gift cards to pay their participants. On the other hand, quick pack (physical gift card package) was very easy to purchase and use except that the participants had to come pick up a gift card.","link":"http:\/\/www.resellerratings.com\/store\/Target\/comment\/1565966#comment1565966","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Target.jpg","store_name":"Target","username":"holidaypup","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Im going through it with Target.com right now. We recieved a broken Ceramic dish from our wedding registry that wasn\u0027t packed right. We tried exchanging it in stores in which they didn\u0027t have because they were sold out and can\u0027t place online orders. Now there making me track down the person who sent it and get there information so they can refund us with an e-card. We told them we didn\u0027t want an e-card, and to just ship us the dish unbroken this time. They told us they could not do that and we would have to reorder it our self once we got our e-card then she started asking me for my debit or credit card????","link":"http:\/\/www.resellerratings.com\/store\/Target\/comment\/1542162#comment1542162","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Target.jpg","store_name":"Target","username":"adom","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchased item online on 03\/31\/2012, received it broken, in tons of pieces due to not no packing around a ceramic item. Mailed item back the next day 04\/01\/2012.<br>Had to call and email repeatedly to find out if they got my return. They have none of this available on their site! Finally, 22 days later a refund was posted. THEN they turned around and re-charged my card again the same day! Called and emailed again. They said it was a processing mistake.<br>I received an email stating they had processed another refund on 04\/25\/2012. <br>After 2 weeks I emailed and called them again! Each time having to re-state all the same info over and over,<br>getting disconnected twice! Called discover and they said no refunds were pending and in as much as that was 2 1\/2 weeks ago, it would be showing. Emailed again 05\/10\/2012, called again<br>today, 05\/11\/2012, transferred 3 times, having to give order#, name and address each time and they said they do not know what is going on and for me to be patient while they were looking into it!<br>Is this a joke or what? I WILL NEVER ORDER FROM TARGET.COM AGAIN!!!!!","link":"http:\/\/www.resellerratings.com\/store\/Target\/comment\/1532126#comment1532126","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Target.jpg","store_name":"Target","username":"bethykay","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Worst online customer support I have ever had. I ordered 3 items, which shipped in two separate packages, and only actually received 2. I called to find out what had happened and ups had left it on the street and it was stolen. After calling UPS, they told me that if Target filed a claim, it could be reimbursed and everything would be fine. Target refused to make the call to start the claim because \u0022the package was delivered\u0022. In other words, thanks for the money, screw you. It took them 30 min of being on and off of hold and constantly repeating my self for their broken English to find out that taking care of their customers is the last priority, especially if they already have your money. Do not use the website, and I wouldn\u0027t use their stores either.","link":"http:\/\/www.resellerratings.com\/store\/Target\/comment\/1513954#comment1513954","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Target.jpg","store_name":"Target","username":"nevershoptarget","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Target.com has horrible customer service. We ordered a book shelf which arrived damaged. I spent over an hour of the phone with a customer service agent in another country trying to resolve. I was forced to purchase another bookshelf and then wait for them to send me a refund after they received the damaged one back. <br>The shipping label they sent was not valid, so I could not ship the product back and had to call customer service again. This time the customer service representative had bad attitude and I asked for a manager. He refused to transfer me to the manager until he verified all of my information. <br>Now, after paying for two bookshelves and spending over two hours on the phone with customer service in India, I now have one good bookshelf. <br>Now, I just have to pack the damaged one up and drive it to a Target store and they will finally credit back the price of one of the bookshelves. <br>If Target does not have a product in the store, I will not order from Target.com again. I will find my products elsewhere.","link":"http:\/\/www.resellerratings.com\/store\/Target\/comment\/1493983#comment1493983","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Target.jpg","store_name":"Target","username":"captainwfh","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am never again ordering from target.com<br>I ordered an item and I was already mad about about the shipping and receiving price when 30 minutes later I get an email stating that my item delivery date is going to be delayed and that if I wanted to cancel the item I could if the item hasnt been shipped. I checked the order detail and it had not been shipped but there was no visable link to click on to cancel the order, So i called target.com custerm SERVICE center, and they informed that I only had a window of 30 minutes to cancel the order and it has been passed that so there is nothing they can do! 30 minuted are you kidding me?<br>Anyways there was nothing they were able (willing) to do.<br>Ans that was the end of it...<br>That was not customer service, the email said that if the item has not been shipped it could be canceled but the call center didnt even want to deal with the email sent to me, all he repeated \u0022the 30 minute window has passed so the order can not be canceled\u0022. ONCE AGAIN I AM NEVER ORDERING FROM TARGET.COM EVER...","link":"http:\/\/www.resellerratings.com\/store\/Target\/comment\/1477725#comment1477725","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Target.jpg","store_name":"Target","username":"YAILY","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Beware that Target.com will not refund in cash or charge-credit when purchases are made with PayPal. The only way to get refunded is to accept a Target Gift Card, which cannot be be converted to cash. Like it or not, you have to accept that you will NOT end up getting the full value of your purchase, as was charged by PayPal. PayPal provides no recourse, since Target\u0027s extraordinary refund policy is specified, yet buried.<br><br>Do not use PayPal for purchases at Target.com, if you anticipate a potential return of an item or items.","link":"http:\/\/www.resellerratings.com\/store\/Target\/comment\/1447807#comment1447807","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Target.jpg","store_name":"Target","username":"WileyMM","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Not happy... My wife bought me an electric shaver using Target.com. I\u0027ve decided to be old fashioned for a while and use a regular razor which I find to give a better shave and the slip said we could return it to a Target store or send it back. SO - we went into the Target store closest to our house, thinking it would take less than 5 minutes. NOT SO! We were in line trying to return the darned thing for over 1\/2 hour. The slip wouldn\u0027t scan, the debit card she used to place the order wasn\u0027t coming up. They had the receipt, they had the packing slip, it was within 20 days of receipt and the system kept locking. The manager was called, they put in a call somewhere and there ensued an argument that left the manager frustrated and we feeling very put out. Whoever was on the other line would give a code, the manager would put in the code and the system would say \u0022fail\u0022. This went on over an over. It was obvious we had bought it from Target and were returning it in a timely manner but the system would not allow the manager to give the cash back. Out of exasperation we finally said to give the money back on a gift card - not what we wanted to do with $200+ but what choice did we have? The really ridiculous thing is that there was a woman immediately next to us going through the exact same thing. Bottom line - don\u0027t buy from Target.com. If you want to purchase something and have a store nereby, go to the store. Just not worth the hassle.","link":"http:\/\/www.resellerratings.com\/store\/Target\/comment\/1406703#comment1406703","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Target.jpg","store_name":"Target","username":"bigpaul","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great company for online shopping - will use them again. Much easier than going to the store.","link":"http:\/\/www.resellerratings.com\/store\/Target\/comment\/1391965#comment1391965","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Target.jpg","store_name":"Target","username":"anadsummer","rating":"5"}, "single");){kind=link}
"Avoid Target.com like the plague! Worst of the worst in running an Internet business related to accuracy on their web site of in stock items and extremely poor customer service.
No way to cancel an order after its been placed on an in stock item that is actually out of stock. Almost two weeks later they ship the order and I refuse the UPS delivery. They never even acknowledge receipt of the returned item after 7 days, which their receiving dock person signed for. Now they say call back again next week after its been researched.
Simple solution is to file a claim with Credit Card Company.
AVOID THIS COMPANY AT ALL COST ... THEY SHOULD BE CLASSIFIED AS A FRAUD!"