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"I will NEVER shop with this "on-line" (more like fly by night) merchant! It has taken weeks for a supposedly in warehouse order to get assembled and they STILL did not include my complete order :( Almost a month later I am still trying to get them to even acknowledge my order was even placed. Thank GOD I used Paypal -- they would have likely stolen all my money from my back account if they had more direct access.
(Yeah Toywiz, I am going to say nothing good about your business -- there is nothing good about it that anyone could say...)"
"I placed an order on 12/16/2010. Today is 3/21/2011 and it finally arrived. 95 days later. The stuff I did order in December was for my son's 3rd birthday, in February. FAIL FAIL FAIL. I will not do business with toywiz again not because this is the first time but because this happens every time I place an order there it takes months for delivery. E-Bay, Amazon, tons of other sites I can get overnight if I want to. On top of it all their customer service made me feel like crap every time I'd call (started to call weekly wondering where it was) and well... ok.. i've complained enough... read other ratings about them from people who post real reviews and you will see I we all have had the same troubles.
"I ordered a package 2 months ago from ToyWiz and it hasn't even been shipped! Shitty service they will not give me a refund. Will NOT be buying from again."
"A bit pricey if you are willing to find it cheaper on an online auction site. But I would have to say that they do have quick shipping. Not sure if I would order again, but only as a last resort do to the higher than average prices."
"Similar to what appear to be poor reviews already provided by other customers -- I can attest to their poor customer service. We purchased a toy, it arived in a reasonable time frame, but arrived broken. I notified Toywiz on that same day of the product defect and returned the toy at my cost, looking only for a replacement. Toywiz did not have an exact replacement and sent a toy that was $5 less (verified by their own invoice). They refuse to fefund the difference, and refuse to refund my shipping cost on the return. I do not recommend this retailer. "
"Placed an order online on Dec 26th. Paid thru Paypal immediatly. Order status was not available on Jan 3rd upon request. Got notified from PayPal about a partial refund from Toywiz on Jan 7th. No e-mail from Toywiz with any information about this whatsoever. Totally not acceptable. If you like to be kept in the dark about your already paid order, go ahead. Otherwise if you like to be informed immediately if there are problems with fulfilling the order (like all the others I´ve done business with do) stay well clear of toywiz.com T. Maciol"
"I ordered several in-stock items and one that was for preorder. This was on August 11th and they are now listing my preorder as in stock; however, I have not gotten my order. I have e-mailed them twice and they just told me that the item is still preorder. I have also tried to call, but no answer. I have had good luck with them in the past, just avoid their preorders!"
This review was modified by noodle192000 on September 24 2010 03:41:33 PM
"I placed my very first order with Toywiz several days ago and, last night at 9:45 at night, I received a phone call from their customer service requesting that I call them back. First off, no one should be calling about an issue like this at 9:45. This is NOT good customer service. Secondly, I call back to find out that my item is not in stock and won't be able to be ordered. Not a huge problem except it STILL says "in stock" on their website. http://www.toywiz.com/cobostwaclvo1.html Not very accurate. I was given an excuse that it's busy around Christmastime. That same CSR ALSO told me that she would get me a refund immediately. 5 hours later, I had to call AGAIN to request my refund. That person told me the original agent probably "got busy." Well, I'll make sure I'm too busy to use their store ever again. They're horrible."
"BAD EXPERIENCE. Ordered a Star Wars toy on pre-order, it never showed. They kept telling me it just wasn't in. But they made it available on their website for double the price for those who wanted it badly enough. What a scam. After 6 weeks, I cancelled the order. Got it from another company in 2 days. My Kindergartener waited by the mail box everyday for Toywiz. This is a shameful company. Take your business elsewhere."
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posted Mar-21-2011 
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![Share](javascript:share_rating({"review_body":"I placed an order on 12\/16\/2010. Today is 3\/21\/2011 and it finally arrived. 95 days later. The stuff I did order in December was for my son\u0027s 3rd birthday, in February. FAIL FAIL FAIL. I will not do business with toywiz again not because this is the first time but because this happens every time I place an order there it takes months for delivery. E-Bay, Amazon, tons of other sites I can get overnight if I want to. On top of it all their customer service made me feel like crap every time I\u0027d call (started to call weekly wondering where it was) and well... ok.. i\u0027ve complained enough... read other ratings about them from people who post real reviews and you will see I we all have had the same troubles. <br><br>http:\/\/shopping.yahoo.com\/merchantrating\/;_ylt=Ajm.Rc2x.r.ZrBmNN5w2sxQcEb0F?mid=15265&sort=4<br><br>Message from Toywiz.com:<br><br>Tracking Number:\t1Z89E69E4277612444 <br>Delivery Date \/ Time:\t21-March-2011 \/ 7:27 PM<br>","link":"http:\/\/www.resellerratings.com\/store\/ToyWiz\/comment\/725337#comment725337","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ToyWiz.jpg","store_name":"ToyWiz","username":"superz3161981","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a package 2 months ago from ToyWiz and it hasn\u0027t even been shipped! Shitty service they will not give me a refund. Will NOT be buying from again.","link":"http:\/\/www.resellerratings.com\/store\/ToyWiz\/comment\/626164#comment626164","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ToyWiz.jpg","store_name":"ToyWiz","username":"bobbeh","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"A bit pricey if you are willing to find it cheaper on an online auction site. But I would have to say that they do have quick shipping. Not sure if I would order again, but only as a last resort do to the higher than average prices.","link":"http:\/\/www.resellerratings.com\/store\/ToyWiz\/comment\/573252#comment573252","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ToyWiz.jpg","store_name":"ToyWiz","username":"Sterling Archer","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Similar to what appear to be poor reviews already provided by other customers -- I can attest to their poor customer service. We purchased a toy, it arived in a reasonable time frame, but arrived broken. I notified Toywiz on that same day of the product defect and returned the toy at my cost, looking only for a replacement. Toywiz did not have an exact replacement and sent a toy that was $5 less (verified by their own invoice). They refuse to fefund the difference, and refuse to refund my shipping cost on the return. I do not recommend this retailer. ","link":"http:\/\/www.resellerratings.com\/store\/ToyWiz\/comment\/568056#comment568056","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ToyWiz.jpg","store_name":"ToyWiz","username":"sansone19","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Placed an order online on Dec 26th. Paid thru Paypal immediatly. Order status was not available on Jan 3rd upon request. Got notified from PayPal about a partial refund from Toywiz on Jan 7th. No e-mail from Toywiz with any information about this whatsoever.<br>Totally not acceptable. If you like to be kept in the dark about your already paid order, go ahead.<br>Otherwise if you like to be informed immediately if there are problems with fulfilling the order (like all the others I\u00b4ve done business with do) stay well clear of toywiz.com <br>T. Maciol","link":"http:\/\/www.resellerratings.com\/store\/ToyWiz\/comment\/530090#comment530090","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ToyWiz.jpg","store_name":"ToyWiz","username":"tmaciol","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered several in-stock items and one that was for preorder. This was on August 11th and they are now listing my preorder as in stock; however, I have not gotten my order. I have e-mailed them twice and they just told me that the item is still preorder. I have also tried to call, but no answer. I have had good luck with them in the past, just avoid their preorders!","link":"http:\/\/www.resellerratings.com\/store\/ToyWiz\/comment\/524563#comment524563","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ToyWiz.jpg","store_name":"ToyWiz","username":"noodle192000","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed my very first order with Toywiz several days ago and, last night at 9:45 at night, I received a phone call from their customer service requesting that I call them back. First off, no one should be calling about an issue like this at 9:45. This is NOT good customer service.<br>Secondly, I call back to find out that my item is not in stock and won\u0027t be able to be ordered. Not a huge problem except it STILL says \u0022in stock\u0022 on their website. <br>http:\/\/www.toywiz.com\/cobostwaclvo1.html<br>Not very accurate. I was given an excuse that it\u0027s busy around Christmastime. That same CSR ALSO told me that she would get me a refund immediately.<br>5 hours later, I had to call AGAIN to request my refund. That person told me the original agent probably \u0022got busy.\u0022<br>Well, I\u0027ll make sure I\u0027m too busy to use their store ever again. They\u0027re horrible.","link":"http:\/\/www.resellerratings.com\/store\/ToyWiz\/comment\/520839#comment520839","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ToyWiz.jpg","store_name":"ToyWiz","username":"digitalfreaknyc","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I love this store. Pre-orders are never accurate, but they are around 10 dollars less. Great customer service. ","link":"http:\/\/www.resellerratings.com\/store\/ToyWiz\/comment\/430323#comment430323","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ToyWiz.jpg","store_name":"ToyWiz","username":"milkmaid","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"BAD EXPERIENCE. Ordered a Star Wars toy on pre-order, it never showed. They kept telling me it just wasn\u0027t in. But they made it available on their website for double the price for those who wanted it badly enough. What a scam. After 6 weeks, I cancelled the order. Got it from another company in 2 days. My Kindergartener waited by the mail box everyday for Toywiz. This is a shameful company. Take your business elsewhere.","link":"http:\/\/www.resellerratings.com\/store\/ToyWiz\/comment\/389494#comment389494","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ToyWiz.jpg","store_name":"ToyWiz","username":"aprilz","rating":"1"}, "single");){kind=link}
"I will NEVER shop with this "on-line" (more like fly by night) merchant! It has taken weeks for a supposedly in warehouse order to get assembled and they STILL did not include my complete order :( Almost a month later I am still trying to get them to even acknowledge my order was even placed. Thank GOD I used Paypal -- they would have likely stolen all my money from my back account if they had more direct access.
(Yeah Toywiz, I am going to say nothing good about your business -- there is nothing good about it that anyone could say...)"