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posted May-16-2012 “Hello Dbratton87,
Thank you for the feedback. I will be incontact with you by tomorrow with a return label. I apologize that you expereinced troubles, but I assure I will be happy to get this resolved for you. Valore does appreciate your business and we will get this resolved.
Valorebooks.com”
posted May-16-2012 “Hello Kimberle,
Thank you for the feedback, we look forward to assisting you in the future.
Valorebooks.com”
posted May-16-2012 “Hello misssarao,
Thank you for leaving feedback regarding your experienced. I feel terrible that you had a poor return experience. Valore is a marketplace that unites buyers and sellers and I see you were working with the seller.
I have corrected your order and will contact you personally to give further information regarding your account. Valore does appreciate your business and value our customers. I hope we are able to fix the issue to your liking.
Sincerly,
Valorebooks.com”
posted May-10-2012 “Hello kbarnhart002,
Thanks for the kind words! We appreciate your time!
Valorebooks.com”
posted May-10-2012 “Hello swestern,
Thank you for taking the time to leave feedback regarding your order with Valore. We appreciate your business and look forward to you and your family enjoying our offer of savings. If you ever have a question please contact us anytime we are always happy to help!
Valorebook.com”
posted May-06-2012 “Hello SmokeyC,
Thank you for the kind words! We appreciate your business and look forward to assisting you in the future.
Valorebooks.com”
posted May-06-2012 “Hello jiale1232,
Thank you for the feedback, I have contacted you at your personal email to resolve this inquiry. We appreciate your business and hope to correct the information shortly.
Valorebooks.com”
posted May-06-2012 “Hello jeffmiguel,
I apologize to hear you did not receive your item in the timeframe selected. I am reviewing your order now, and will be in contact with you shortly with a remedy to your order. Again our apologies, we appreciate your business and will get to the bottom of the issue you have described.
Valorebooks.com”
posted Apr-20-2012 “Hello orankiwi,
Thank you for the feedback. I would like to offer you further assistance, however I do not have your current order information. Can you please send an email to customerservice@valorebooks.com and attention it to the Director of User Services. I will respond within 24 hours with a review of your account and possible options to correct the situation.
Valorebooks.com”
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![Share](javascript:share_rating({"review_body":"I rented a book from this website this semester. I am attempting to return it now but there is NO WAY to do that. I have spent hours going in circles on the website. It is not giving me the option to print out the shipping label. I looked in the support section and read the step by step instructions but the options I am told to select are simply not there. I log in, go to my order, select \u0022return rental\u0022 then it asks if I would like to return a rental from this order or another. I select \u0022this order\u0022 then it takes me to another page telling me I did not select a rental from this order. There was no option to select it. ALL I WANT TO DO IS RETURN MY BOOK!! I have contacted customer service days ago but they will not get back with me. They do not have an option to call or do live chat with a customer service rep like Collegebookrnter (who I will go back to using). They just tell you to email them (even their emial is difficult to find) so they can proceed to ignore you. If I cannot return this book in time or if I return it and get charged anyway (like many others) I will be filing a complaint with BBB and reversing the charges with my credit card company. I will not stand for this. Can someone, anyone please tell me what I am doing wrong and how to return my book!? ","link":"http:\/\/www.resellerratings.com\/store\/ValoreBooks\/comment\/1547638#comment1547638","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ValoreBooks.jpg","store_name":"ValoreBooks.com","username":"Dbratton87","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My first time renting it was cheap and easy to return. I will be using this service again. Thank you.","link":"http:\/\/www.resellerratings.com\/store\/ValoreBooks\/comment\/1545992#comment1545992","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ValoreBooks.jpg","store_name":"ValoreBooks.com","username":"Kimberle","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The worst experience ever! I needed a book for school so I used the isbn# and found the cheapest at Valore and ordered it. Little did I know it was the International version which has a different isbn# and is not what I ordered and is worth nothing in the states. When I emailed Valore and the seller, who somehow ended up in the whole process, with the problem they said some where in the description it said it was an International version which I did not see and that book should not have come up when I entered the isbn# for the regular version. So I sent it back followed all the detailed rules, payed 12$! So I could get the tracking number because Valore claimed it was my fault I got the wrong book so I would have to pay to return it. I ended up getting three different return address between Valore and the seller of the book which dealing with the company and the seller has made this process very difficult. I sent it to an address at which the seller requested. Then I never heard from anyone for five weeks! The book was received after one week. I then contacted the seller who had been very nice about the return but now is questioning me about negative feedback I gave him when all I had done was state the truth at the feed back request of Valore. Ahhh! I cant believe the customer service! Why would Valore ask for feed back and then when I gave it to them the seller questions me on why I gave him negative? feedback!!!?? This has been the worst most complicated service I have EVER experienced! After posting this I got an email saying they reimbursed my credit card for the full amount! Yay. I still never heard from The seller again. I think it\u0027s a very weird system they have going on. ","link":"http:\/\/www.resellerratings.com\/store\/ValoreBooks\/comment\/1543742#comment1543742","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ValoreBooks.jpg","store_name":"ValoreBooks.com","username":"misssarao","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I would definitely shop at valorebooks again, I found them to be completely reliable.","link":"http:\/\/www.resellerratings.com\/store\/ValoreBooks\/comment\/1519532#comment1519532","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ValoreBooks.jpg","store_name":"ValoreBooks.com","username":"kbarnhart002","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve both purchased books and rented books from ValoreBooks.com and will continue to do so until ALL my kids are out of college. It is SO MUCH MORE AFFORDABLE than campus bookstores and other web based book sellers. The textbooks have all arrived promptly and in good condition. The rental system is also a very simple process and the mailing fees are included in the rental price. There is no forgetting when to send the book back because they send timely reminders to assure you get your book back on time. I love the money I save and the no-hassle process of buying and\/or renting textbooks through ValoreBooks.com!","link":"http:\/\/www.resellerratings.com\/store\/ValoreBooks\/comment\/1517382#comment1517382","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ValoreBooks.jpg","store_name":"ValoreBooks.com","username":"swestern","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have (so far) only ordered two times. But I am amazed at the speed of your service. And I\u0027m pretty sure that you \u0027will\u0027 have what ever book I am looking for. Thank you!!","link":"http:\/\/www.resellerratings.com\/store\/ValoreBooks\/comment\/1511849#comment1511849","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ValoreBooks.jpg","store_name":"ValoreBooks.com","username":"SmokeyC","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"OMG I have return the book a month ago, and and the confirmation says you guys took the book already, so why do no refund the money to me!!!!!!!!!!!!!!!!!!!!!!!!!!!!! And i have send 4 emails today, haven\u0027t get any back yet!!! r you guys doing the business just for money!","link":"http:\/\/www.resellerratings.com\/store\/ValoreBooks\/comment\/1508205#comment1508205","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ValoreBooks.jpg","store_name":"ValoreBooks.com","username":"jiale1232","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a book from ValoreBooks on March 31, 2012. It was estimated to arrived no later than April 20, 2012. Today\u0027s date April 23, 2012. No book. I am furious. I shared with my class that I had found the book at a reasonable price and that they should try them out. Huge mistake. Valore Books...never again. I am very disappointed. Luckily I ordered thru paypal. ","link":"http:\/\/www.resellerratings.com\/store\/ValoreBooks\/comment\/1478321#comment1478321","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ValoreBooks.jpg","store_name":"ValoreBooks.com","username":"jeffmiguel","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DO NOT USE THIS SITE!!!!!! TOTAL SCAM!!! <br>all they want is your money!!! I rented a book seeing that there rental prices are 1\/2 of other places... FIRST MISTAKE. I ordered it and it didn\u0027t come for weeks, it tried contacting them but no response-_-; when the book FINALLY came it was in BAD condition, but i thought it\u0027s a rental book whatever and used it the way it was SECOND MISTAKE. then comes the time to return the book... it goes they got it they said they can\u0027t take it back cause it\u0027s not in good condition!!!! WHAT? it was in the same condition it came in!!! and screw their costumer service it was like a machine replying to me. I\u0027d send 4emails they would maybe send one back. I told them it was in that condition when it came and the machine said we are sorry we will return YOUR book to you and charge you for the full price of that book~ what?? yep they had my card number,,, there goes 20 for renting and 80 for the the book... $100 stolen from this STUPID PLACE!!! you can tell all those 5star ratings are FAKE don\u0027t fall for it~ if you read this valorebooks i hope you understand that your making money off of poor college students by ripping them off with the money that could be used for other important things like food and bills","link":"http:\/\/www.resellerratings.com\/store\/ValoreBooks\/comment\/1466267#comment1466267","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ValoreBooks.jpg","store_name":"ValoreBooks.com","username":"orankiwi","rating":"1"}, "single");){kind=link}
"Very frustrated and bad experience. Did not receive book in time from my seller, no phone number to contact, emails to seller and company have gone un-answered, and very difficult to find any customer support information. Will not use a site that lacks customer support again."