posted May-01-2012 “McGee,
Thank you for taking the time to post your initial impressions of the new Z40. The system you selected was a recent Editors' Choice by CNET and PC Magazine. I'm glad that it meets your expectations.”
posted Apr-10-2012
posted Apr-12-2012 “DrHawk,
Velocity Micro regrets the error made with shipping and the frustration and hardship this has caused. The accounting department will process the refund for that cost. Thank you for taking care of re-shipping the ac adapter to your granddaughter.”
posted Apr-11-2012 “Taleah,
Thank you so much for taking the time to post your interactions with our service department.”
posted Feb-14-2012
posted Feb-15-2012 “Ben,
Thank you for sharing your experiences with this computer. Velocity Micro built this to be a high end, very powerful gaming rig. We're glad that you are thoroughly enjoying it.”
posted Feb-12-2012
posted Feb-29-2012 “Graden,
As you well know, blue screens may be either software or hardware related. You spoke with a Velocity Micro technician earlier today, completed a diagnostic utility, and the two of you have decided to proceed with a warranty depot repair. The errors were the same as those reported last Fall and immediately followed a clean install of the operating system and the latest drivers. We thank you for the opportunity to complete more thorough diagnostics and any necessary repairs.
Because this was a repeat of a problem reported last Fall, Velocity Micro provided the customer with a shipping label for the depot repair. Tracking information shows that VM will receive the computer at the beginning of next week.
02/29/12 Velocity Micro completed warranty repair (including a replacement hard drive and and upgrade CPU heatsink and fan.) The comptuer is shipping home to the customer today.”
posted Feb-06-2012
posted Feb-06-2012 “ejk6699,
Thank you so much for taking the time to provide feedback regarding your recent work with the technical support department. This is the level of satisfaction we strive for with each of our customers. I am sure that potential customers will find this useful.”
"I am a disabled vet who was a bit apprehensive about ordering a computer online. My computer arrived with a quality build exactly as advertised. The best part is the customer servivce. I had made a mistake in my order & I got a real person on the phone who corrected my order for free and (best of all)with patience and understanding."