4/5

posted May-01-2012

"I was concerned with all the negative reviews from this company, but my experience has been excellent. I placed my order on 5/1/2012 and was advised the item is in stock and will go out for shipping on 5/2.

Although I don't have a phone number with which to contact them, the online email communication was responded to VERY quickly and politely. I will update when the item arrives.

Thanks for your customer care!
--UPDATE--
Okay, so it's been over a week for an item that was "in stock" and still no shipping information yet. I have been on hold for about 25 minutes now. Luckily I'm working in FL and they're in FL so the time zone isn't an issue. They are very polite through email, so I'm hoping that it's a glitch but something tells me I'm just another victim of their practices.
By the way, their phone # listed on BBB is (888) 696-7060.

--FINAL UPDATE--
Well, after spending 90 minutes on hold (don't waste your time with that approach) and several emails out to the vendor, they finally responded with tracking information. Perhaps I got lucky. I wish future customers the best, but in the end I would still have to give this company a 'C'. Keep up the good work, and good luck with future orders. I'm a satisfied customer."

This review was modified by jimmyw71 on May 09 2012 11:12:38 AM

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1/5

posted Mar-13-2012

"I placed an order on 1/12/12 and my account was billed on 1/17/12, but I still have not received my product as of 3/13/12 despite having contacting them by e-mail multiple times. Please beware, I believe this is not a legitimate bussiness. It seems they only take your money and then they try to find what you are trying to buy for a lower price, and if they can't find it they just don't bother to contact you and keep your money"

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1/5

posted Feb-28-2012

"First beware of any seller that doesn't publish their phone number.

Second, WAMHomeCenter, as well as other gray market retailers, highlight the importance of purchasing from authorized dealers, when in fact they are not authorized dealers. WAMHomeCenter states on its "Shop by Brand" page that they are an authorized dealer of "to dozens of top brands" and shows logos, including Grohe. I had to contact Grohe because it was impossible to get a hold of anyone at WamHomeCenter - I was told by the Grohe representative "I've never even heard of WAMHomeCenter."

Finally, I went to the Better Business Bureau to find their phone number. Not only did I find their phone number, but also discovered that WAMHomeCenter has an F RATING!

So, given the background, you won't be surprised by my experience:

On Feb 2, 2012, I place an order for two Grohe parts. Two week went by, and I asked for a status update - no answer. I followed up with an email each weekday, and none of them was answered until the seventh one, which I sent through Amazon.com. Clearly they don't operate well without "adult supervision."

Their response was, "...one of the parts is on back order, so we are closing the order and refunding you." This was their resolution after making me wait THREE WEEKS with ZERO COMMUNICATION.

One of the reps (actually there's only one customer service rep - Patti) later explained that she had contacted me on 2/16 about the back order and cancelled the order after not hearing from me. First, why would she wait two weeks to tell me that. Second, when I wrote her numerous times inquiring on status, did she think I was just ignoring her email? Third, it would seem more than just a coincidence that she waited ten days to hear from me and then cancelled on the same day I reached out through Amazon. I asked for her to forward the email to me - instead she copy/pasted "her message" ... the oldest trick that probably stopped being a trick a decade ago.

Finally, I did try calling them as well. I was on hold for 2 hours and 3 minutes - thank goodness for speakerphone..."

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1/5

posted Feb-01-2012

"Do Not Buy From Wamhomecenter if you want your products in a timely manner. I'm a contractor who used to purchase alot of product at this site & I USED to get those items quickly. On 1/18/2012, I ordered more than $700.00 in product and qualified for the free shipping. Apparently "free" means whenever they get around to it. I'm a regestered client, but I had to inquire about my tracking information, only to find out, I will not get my items until 2/07/2011. This is the second order in a row that has been incredibly slow to ship. I should have heeded all the poor reviews from other dissatisfied customers I have read recently. So much for customer loyalty. Value is a balance of cost AND timeliness. As far as I'm concerned there is NO VALUE in buying from Wamhomecenter!"

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1/5

posted Jan-15-2012

"It's been 2 weeks since I placed my order, and my status still hasn't moved from "shipping soon" even though when I ordered, they said they had the items IN STOCK.
I wrote to them a week ago, and they even wrote back they would be shipping by 1/12. Never happened, apparently.
I would never buy from this company again. I cost myself weeks to save $20. That's not worth it. I wish I would have found all these complaints sooner."

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1/5

posted Dec-16-2011

"This was my worst Internet buying experience ever. I order two items for a total of over $198.00 and although they charged my Credit Card the items did not ship. Nor did they contact me regarding why.
Here’s what their order confirmation says;
“We do our best to notify you if an item on your order is on backorder. Due to high call volumes, if you need to inquire about stock or your order status please email us at orderstatus@wamhomecenter.com. We will get back to you in Less Than 24 hours (excluding Holidays and weekends).”
I sent more than four e-mails plus requests to chat to both the service department and the sales department but no one answered. I even asked if they could at least acknowledge receiving my e-mails.
Here’s a copy of one of the e-mails I sent them;
“I can't find a phone number to contact you but since you have repeatedly refused send a response to my request for the order status I will be cancelling this order real soon unless I hear from you. Contact me even if is to tell me you received this e-mail and will be looking into the matter. If I receive no answer I WILL cancel the order and give your company an extremely poor rating on the Web Site that recommended you which will include a copy of these e-mails.”
I tried calling but there is no phone to be had. Then I decided to cancel the order but the cancellation policy says they won’t take cancelations thru e-mails you have to call. But again, they don’t provide a telephone. Here’s their cancellation Policy;

“Cancellation Policy
Cancellations will not be accepted via email. Please call Customer Service. If we ship your order before we are able to respond to your email request to cancel you will be responsible for returning the item according to our return policy.

You may cancel an order before the items have shipped. If your order has shipped it cannot be cancelled.

If your order has been partially shipped, the items that were shipped cannot be cancelled. If you cancel the unshipped items in your order it may change your shipping fees.”

I finally decide to look for the phone number in the internet and found it. It took me several calls because they won’t answer their phone. I finally tricked them into taking the call by pressing a different button (“0” for the operator) than what they suggested. The person in the “Customer Service Department” (when I asked for her name she said “Sam”) said that they could not cancel the order if it was on back order from the manufacturer. By this time I was quite annoyed and explained that their back order policy was to send me an e-mail if this was the case and they never did. She then explained that she was talking about the “back order” from the manufacturer to WAM not the back order of WAM to me, plus if it had shipped it could not be cancelled. I then threaten to call my credit card company a put a charge back on the charges and then explained that I had nothing to do with the manufacturer. My order was with WAM and if WAM could not deliver the goods on my order then it was “back ordered” and I can cancel, period. She actually threatened to hang up when I tried to explain it because as she said “I needed to calm down.

I’m sorry but I will not use Google’s suggestions on anything anymore or anyone else’s site that advertizes and or promotes this company. Why would Google give them 4 ½ stars is beyond me. It only undermines Google. In my opinion they should a negative 10 thumbs down.
"

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1/5

posted Dec-07-2011

"Horrible experience. Bought product, had credit card charged and order was indicated as "processed." Nothing arrived after two weeks. When I contacted the business (by email only, as they would not communicate by phone) I was informed that the product was "discontinued" (although I know from the manufacturer that this is untrue. I would avoid this company at all costs."

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3/5

posted Nov-23-2011

"Im a builder My only complain is that I have getting a Representative on the phone could take you 30 45 minutes and sometimes you get a dial tone"

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2/5

posted Nov-22-2011

"I'd skip WAMHomeCenter. There are plenty of sites to choose from. The WAM site is not that well designed. The shipping is slow - nearly a month to get two basic Grohe drains and two basic Moen Basket Strainers. Two Cree light fixtures did not arrive as promised and when I called was told another three weeks - really two months to get two simple light fixtures. We've ordered from WAM before - the products arrived but the packaging was poor. Tried them again, but ultimately lost hope and cancelled the rest of my order - not sure anyone is really HOME at this place. Better to move on."

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1/5

posted Nov-17-2011

"I ordered a takagi tankless water heater from WAMHomeCenter on 10/27/2011 and it is 11/17/11. I have tried to contact them by phone 3 separate times and e-mail (contact us) once. First time I sat on hold 55 minutes before I hung up and I have yet to talk to anyone at the company. No order status has been communicated in any way. I looked the web page and they indicate the product is discontinued. Amazing this company exists. I think it is fraud and I will charge back my visa for the payment. "

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