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8 reviews 
posted May-18-2012 “The customers identity was never posted publicly online. While we were editing our reply, the customer when logged in could see the reply in process but it takes 48 hours to post publicly while the review is being edited. Customer name was never shown publicly.
Our original response to customer:
Dear xxxxxxxx,
We apologize for the form email that you received. We are sorry to hear that you are less than satisfied with our service. We do appreciate that you purchased from us and show that your ordered a $670.00 on Sunday April 29th and your product was delivered on Wednesday May 2nd. This was very fast delivery for only a 1 cent delivery charge.
Our full return policy is clearly stated on the website and available from the "Return Policy" tab located at the top of every single page of the website. If you need to make a return we do ask for a copy of the packing slip or a copy of an invoice is appreciated. If those aren't available, then we just need to know who to give credit to. Before, when we did not specify this, returns would be received and we would not have any idea who to issue credit to.
As for the shipping cost to return them, that would be your responsibility. After all, we did pay all of the shipping cost to send the product to you which was directly out of our pockets but paid for in appreciation for larger orders. The postal service does not ship for 1 cent.
We do not charge a restocking fee which all of our competitors do. The reason we do not have a restocking fee is that we stock the product at our location rather than drop-ship form the manufacturer. Given that we do not charge a restocking fee, we still lose 3% on all returns because the credit card companies do not refund the charges that they charge. Also the portion of shipping that those items cost us is not returned by the Postal Service.
We try to offer the lowest pricing compared to our competitors, no restocking on returns, and fast 1 cent shipping.
Again, I apologize for not being able to satisfy you with your purchase.”
posted Oct-13-2011 “We worked very hard to have this order fulfilled. The items are discontinued by the manufacturer and we had to source from separate sources to complete the order. The alternative would have been to cancel the order.”
posted Sep-28-2011 “The order shipped in less than 48 hours via US postal service. The return policy is available at the top of every page of the website under the "Return Policy" link which is available before making a purchase. We did answer the customers enquiries, which the customer responded to.”
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posted May-15-2012 
![Share](javascript:share_rating({"review_body":"Wall Plates Online was great! Great price and great selection!! My product arrived quickly as well. I would highly recommend them and when I look to replace more wall plates I will definitely be back!","link":"http:\/\/www.resellerratings.com\/store\/Wallplatesonline_com\/comment\/1541992#comment1541992","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wallplatesonline_com.jpg","store_name":"Wallplatesonline.com","username":"jenilrose3","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Came to this web seller after futile searches in large and small local stores for satin nickel finish cover plates. All items were in stock and shipped rapidly. They were ordered on a Sunday and were installed by Wednesday night! Excellent web experience and tracking info provided as well. Thanks for the great service. I will highly recommend Wallplatesonline often.","link":"http:\/\/www.resellerratings.com\/store\/Wallplatesonline_com\/comment\/1425695#comment1425695","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wallplatesonline_com.jpg","store_name":"Wallplatesonline.com","username":"SteveRees","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was very impressed with the service from this company. I ordered textured stone wallplates on the 27th of March and could not believe it when they arrived only two days later! I had a great selection of wallplates to chose from. I was very pleased with the quality of my order. Will definitely order from this company again.","link":"http:\/\/www.resellerratings.com\/store\/Wallplatesonline_com\/comment\/1406287#comment1406287","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wallplatesonline_com.jpg","store_name":"Wallplatesonline.com","username":"JanaK9","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great selection, great value and very fast shipping. Will defintely buy from this seller again.","link":"http:\/\/www.resellerratings.com\/store\/Wallplatesonline_com\/comment\/1314703#comment1314703","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wallplatesonline_com.jpg","store_name":"Wallplatesonline.com","username":"weboyd","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered 12 textured stone wallplates on Saturday and received them on Wednesday. Another \u2018BIG\u2019 plus was the wallplates were manufactured in Dallas, TX, which is extremely rare to find made in the USA products. Very happy with their quick service and would definitely order from them again.","link":"http:\/\/www.resellerratings.com\/store\/Wallplatesonline_com\/comment\/1283485#comment1283485","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wallplatesonline_com.jpg","store_name":"Wallplatesonline.com","username":"PJ_Ed1500","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have bought from this company twice in the past year. I have had nothing but exceptional service and product from them.I received the switchplates rather quickly, I was kinda shock to see them in the mailbox so fast from when I ordered them","link":"http:\/\/www.resellerratings.com\/store\/Wallplatesonline_com\/comment\/1231785#comment1231785","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wallplatesonline_com.jpg","store_name":"Wallplatesonline.com","username":"tammy14will","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I orderd 3 distressed wallplates online on a Sunday and received on the next Wednesday. Very impressed with the plates. Would order again","link":"http:\/\/www.resellerratings.com\/store\/Wallplatesonline_com\/comment\/1193557#comment1193557","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wallplatesonline_com.jpg","store_name":"Wallplatesonline.com","username":"debimcg1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered 25 wallplates. The wall plates themselves are great. They were what I ordered and of great quality. I had a problem with the delivery of my order. I had to send them five e-mails requesting the status of my order. I received e-mails telling me my order had been shipped and that I had received them. I received one wallplate by US mail on Sept. 23 that the company told me had to come from a different supplier and that my order was being shipped in two parts. I had to e-mail them over and over asking for the status, still I was told the rest of the items had been shippe. My last e-mail asked them to charge me for the wallplate, cancel my order and credit my charge card and that I would not order from this company again, because I do not like the way they conduct business. I received an e-mail Monday October 11, 2011 that the rest of my wall plates were shipped from Dallas. I received the remainder of the items today October 12, 20ll. I would not recommend this company because of their customer service. ","link":"http:\/\/www.resellerratings.com\/store\/Wallplatesonline_com\/comment\/896426#comment896426","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wallplatesonline_com.jpg","store_name":"Wallplatesonline.com","username":"eela","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Wallplatesonline seems to have a good selection of wallplates. I order items based on color of item on their website. The order was received about 10 days later. They do not provide shipping status or respond to inquiries. When item was received it was of a very different color and could not be used in the intended room. The return policy requires that customer pay shipping costs. They did not reply to email inquires.","link":"http:\/\/www.resellerratings.com\/store\/Wallplatesonline_com\/comment\/877343#comment877343","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wallplatesonline_com.jpg","store_name":"Wallplatesonline.com","username":"dkruz_bc","rating":"4"}, "single");){kind=link}
"As a followup to my original review - When Wallplatesonline.com posted the email thread between us (below), they failed to remove my personal and private information from the email. I read their posting and immediately called them to remove my personal information so it would not become a target for identity theft. This was quite upsetting and certainly seemed like payback for a poor review. They claim it was an accident. However, accident or not, the end effect would have been the same.
I ordered $670 worth of wall plates. They arrived in a few days. The experience was average - until today. I specifically opted out of any further communication or advertising, so I was suprised to see an email from wallplatesonline.com. The email ended up being a Customer Satisfaction survey. I answered the survey, giving my honest opinion. In return, I got an email from Donald explaining why my opinion was wrong. Apparently, they were willing to sell me neary $700 worth of wall plates but won't accept my honest feedback without argument. It seems my opinion of their service isn't nearly as good as my money. I won't do business with this company again (and yes, I do need more wall plates, but there are lots of places to get them)."