1/5

posted Dec-18-2011

"TERRIBLE! Do not order from them! Didn't even tell me my order was cancelled! PISSED OFF!"

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1/5

posted Dec-03-2011

"Ordered a watch and was sent a confirmation, then told it was OUT OF STOCK. Watch was still for sale on their site. Tried again for a different watch and the same thing occurred. BEWARE !"

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1/5

posted Sep-21-2011

"All the positive reviews are bogus. I'm sure if RR investigates, they will confirm that.

Second, they have lots of items, many of which are out of stock and have been for almost a year but they offer them.

What have we learned from this? They don't actually stock ANYTHING. You order, if they can find it and make money on it, you'll get it (maybe) .. or they are just harvesting credit card information.

Lots of obvious signs its a bogus store (e.g. Yahoo reviews link on their site doesn't work, etc.)."

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1/5

posted Jul-13-2011

"I placed and order 4 weeks ago, and have NOT received the item. I sent 1st email after 3 weeks requesting shipping info and..got no response.I had to send a 2nd request email for info. They finally answered saying that the item was delay due to high volume. they never communicated their issue, but yet their website offers 10 day deliver. I requested cancellation of the item 3 time and received no response. DO NOT BUY FROM THIS CO, they have horrible customer service.At the end day daughter was left without her birthday gift. Because of companies like this its better to go to the stores and pay the extra $10.00."

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1/5

posted Jun-08-2011

"I placed an order on May 28th for a Casio watch that they say it was on stock and ultil today I know nothing about my order, I send three e-mail with only one response thay say nothing when the item was going to be ship, Watches Giand have not customer service and no communication I canselled the order. To be fair they did not charge my credit card."

This review was modified by ltravieso on June 08 2011 05:41:25 PM

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1/5

posted Mar-25-2011

"Over three weeks later and my second demand for info on my order before they finally confess not only that the "in stock" items I bought were out of stock, but that backordering wasn't even possible, and they cancelled my order.
As some type of misguided "apology" they offer me a 10% off code, which is a generic code available for their site for years on any coupon site -- and one I used on my order already. Absolutely awful customer service."

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5/5

posted Jan-06-2011

"Great price and quick shipment.Best price I could find on my Casio G-Shock.The watch was shipped on a Monday and received on Thursday.Quick answer to my E-mail about tracking alas no tracking with First Class mail."

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1/5

posted Jan-06-2011

"Ordered a watch on the 29/12/10

Sent this email

Could you please let me know once the order has been shipped?

Response from KELLY

Hello Paul,

Thank you for your email. You will be notified just as soon as your order is ready to be shipped. Thank you for your business.

Happy Holidays!

Kelly

I have sent 3 more emails and have had no response, no tracking number etc.

This is a watch i purchased for my brothers birthday and i must say this is SHOCKING"

This review was modified by gallacp on January 06 2011 09:11:46 AM

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1/5

posted Dec-30-2010

"This was the worst online watch buying experience any customer could have. I placed the order, all looked well...after a week I checked my invoice to see if the item had been shipped, no, it had not been shipped. I received a formated auto response to my inquiring that they were backed up and would ship as soon as possible. Another week passed, I sent a letter repeating my request...got the same BS autoresponse. After that, I sent an email stating I want a real response..and I got one today, keep in mind I placed my order on the 16th and now it's the 30th:

"Hello Valued Customer,
I regret to inform you that we cannot fulfill your request at this time. We are currently out of stock of the item referenced above and are unable to obtain it from the manufacturer. As we will not be able to receive the item in a reasonable time frame, I have cancelled this item from your order; your credit card has not been charged. We would like to offer you a discount on your next purchase. Simply place code “a10” in the Coupon Code field to receive this offer. As always, your complete satisfaction is our first priority.
Thank you for your patience.Regards,Richard"...

This is a complete and utter load of bull that a company cannot keep track of their inventory and communicate with their customers in more expeditious manor..

I will never order from these people again.....Fer f!#s sake, "a reasonable time frame??"I love the wording in their email "a reasonable time frame"...a reasonable timeframe would have been to update your website to reflect a lack of inventory on a real time basis or at the very least respond to a customers email....

"

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1/5

posted Dec-16-2010

"Ordered a watch on december 7th sent an e-mail to find out if there was a tracking number on the 9th got this back on the 10th
Hello,

Thank you for your inquiry. Your order is being processed at this time; however, due to our high volume of sales, I cannot guarantee its immediate shipment. As customer satisfaction is our first priority, you will receive a shipment confirmation e-mail as soon as your order does ship. If we cannot ship the item in a reasonable time we will notify you via email.
Thank you for your business.
Have a nice day!

Kelly
still no watch or tracking number..sent another e-mail on the 13th asking for refund got no reply and checked order status online says order status is cancelled but still no watch or refund and is now the 16th..DO NOT BUY FROM HERE>>> NO Customer service at all e-mail only and no replies..!"

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