36,351 stores
1,199,482 reviews
8190 shoppers online now
13 reviews 
posted Feb-20-2012 “Dear Customer,
Thank you very much for your order and we really appreciate your positive review. We process over more than 30,000 orders in the month of December, and we try to make every customer happy but something’s are out of our control. It is really nice to hear from a very happy customer.
WineStuff.com”
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![Share](javascript:share_rating({"review_body":"This is the only web site that i buy anything wine accessories from. I love thre selection and prices and the shipping is always quick and free is you spend over $25. I have a omplete collection of Riedel and it came from WineStuff.com","link":"http:\/\/www.resellerratings.com\/store\/Winestuff\/comment\/1432231#comment1432231","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Winestuff.jpg","store_name":"Winestuff","username":"lexus200020002000","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Like others have said, I should have read reviews online. Without a doubt the worst customer service I have ever received. I ordered something from their website as a gift for a friend. My girlfriend ordered the same gift from a different website the day before without telling me. The other item seemed to be a better deal, so we filled out the return form from their website, and sent it back. All of that, was my bad. <br><br>Everything from there on out, was horrible. I hadn\u0027t seen a notice of it being returned on my credit card a few weeks after. I called and checked up on it, the girl told me it was just because they were busy around Christmas time...totally understandable! She assured me they were working on it, I understood! Waited another couple weeks, called again. Got the exact same answer...at this point, I started to feel like they were just trying to give me an answer, shut me up, and move on. But, gave them another week or so.<br><br>Called again. The girl said that I must of filled out the return slip incorrectly, and what probably happened was they got it back, couldn\u0027t figure out who\u0027s it was...so they just put it back on their shelves and forgot about it. The fact that a company would do it, is insane. What\u0027s crazier, is TELLING that to a customer. IF the return sheet was filled out incorrectly, they could have easily just got my information from the UPS package it was shipped it, and looked it up. Here is the email she sent me, copied and pasted:<br><br>Good Morning Eric,<br> <br><br> I appreciate your patience through out this matter. Can you please advise if you had the Return\/Exchange form filled out properly?<br><br>Because as of now, we do not have any paper work in the front office stating we have received anything back from you.<br><br>Sometimes, customers forget to include the Return form and just place the item back in packaging w\/ a label, if that were case the item was simply put back in inventory without any knowledge of who had returned it.<br> <br>Customer Service<br><br>~ Ilana<br><br>www.winestuff.com<br><br>Mon-Fri 9am-5pm Est<br><br>1-800-946-3788<br><br>At this point, I was furious. I called and FINALLY got through to another gentleman who heard me out, and promptly processed the return. I wish I could think of his name because he was great. But in a weird way, it made me more upset. Why had something that COULD have been handled so simply dragged out for over a month. I never complain, or write bad reviews. I am NOT that guy. I worked in customer service for a very long time, and I understand it\u0027s tough. With that said, this woman (and company) need to SERIOUSLY rethink how they do business. After going online and reading numerous bad reviews, I was kicking myself for not doing that at the beginning. Worst service I\u0027ve ever received...no doubt.","link":"http:\/\/www.resellerratings.com\/store\/Winestuff\/comment\/1429551#comment1429551","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Winestuff.jpg","store_name":"Winestuff","username":"EricMG09","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I should have checked the reviews. I purchased a corkscrew from Winestuff on 2\/27 and received it about a week later. The corkscrew wasn\u0027t defective but instead a poorly made piece of junk. I returned the corkscrew to Winestuff and followed up and reminded them of credit due only to be told \u0022 the credit is being issued today\u0022. \u0022Today \u0022 came and went more than once before a PARTIAL credit was issued. It appears they advertise \u0022free\u0022 shipping on the order but deduct the \u0022free shipping\u0022 from the refund...I guess it wasn\u0027t free in the first place. Deceptive advertising???","link":"http:\/\/www.resellerratings.com\/store\/Winestuff\/comment\/1420883#comment1420883","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Winestuff.jpg","store_name":"Winestuff","username":"moejb","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Wonderful service, free shipping, fast and packaged well. I\u0027ve spent well over $800.00 with them in the past year alone, primarily on gifts and every time my package is delivered on time and in perfect condition. I had one item I needed to return and i had to pay return shipping. Too bad the return shipping costs are not free<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Winestuff\/comment\/1263117#comment1263117","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Winestuff.jpg","store_name":"Winestuff","username":"WineLover1956","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"HORRIBLE customer service. Bought an electric wine opener tht was defective. Returned it at my expense and they sent a second defective model. The lady who answered the customer service line told me that this was my problem and to call metrokane. Ridiculous. This company took the money and don\u0027t stand by what they sell. DON\u0027T SHOP WITH THIS DISHONEST COMPANY","link":"http:\/\/www.resellerratings.com\/store\/Winestuff\/comment\/1242049#comment1242049","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Winestuff.jpg","store_name":"Winestuff","username":"MsBabs","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I, too, have been jerked around by Winestuff.com. Placed an order in December; the order was filled incorrectly & the interior container was smashed, not the outer shipping box. This tells me they shipped my item from their damaged-goods inventory. I promptly returned the item & have yet to receive a refund. I\u0027ve contacted them by email twice with no response. Today I tried emailing them again; my email came back \u0022undeliverable\u0022. Are they now officially out of business?","link":"http:\/\/www.resellerratings.com\/store\/Winestuff\/comment\/1241125#comment1241125","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Winestuff.jpg","store_name":"Winestuff","username":"MelanieInArizona","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Terrible business practices. I ordered several corkscrews, but one of the models was backordered. No communication whatsoever (unless I wrote them) about the status. Yet, they still charged my credit card even though it was not shipped. Per FTC regulations, I should have been informed by them that the order was delayed and given an opportunity to cancel. None of this happened.<br>Anyway, I waited and finally received the order about 6 weeks after I ordered it. After a few more weeks, I noticed that the hinge was getting very loose and would flop down when opening a bottle. I wrote to ask for a replacement, but they said it was more than 30 days after I ordered it. I didn\u0027t receive until more than 30 days after the order, so by their logic, I would never be able to return this. Even so, their website says it will still exchange after 30 days. They refused and referred me to the manufacturer as they said in their email, \u0022You may gladly contact the manufacturer and<br>I am sure they will be able to further assist you. The manufacturer is TRUE<br>located in WA or CA I cannot remember which, thank you!\u0022<br>They didn\u0027t give me a full or correct name and didn\u0027t know the location. Unbelievable! How do they place orders with them?<br>Anyway, they clearly give the impression that they want nothing to do with you after you place your order. Very poor customer service.","link":"http:\/\/www.resellerratings.com\/store\/Winestuff\/comment\/1188499#comment1188499","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Winestuff.jpg","store_name":"Winestuff","username":"Donkle","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I really hate to add to their bad reviews, it appears others are experiencing problems as well. Perhaps they are overwhelmed I thought. They could learn from their customers.- They need some help on how to appropriately handle customer complaints. Sometimes its easier to give away a small shipping fee. Going on the defense when a customer calls is not a good way to start off a call. I had to prove to them that somewhere they messed up on a zip code. while the entire time their website advertises free shipping on orders over $25.00 I ordered close to $300. <br><br>The manager or someone representing WineStuff called after I wrote this review to ask if I could take it down and to give me my new UPS number. I was considering it, but I felt defensiveness and gruffness from the manager\/gentleman during the call, which his frustration with the situation.<br><br>Simple way I have always thought about it was, treat your customer like your grandma walked in the room. :)","link":"http:\/\/www.resellerratings.com\/store\/Winestuff\/comment\/1132267#comment1132267","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Winestuff.jpg","store_name":"Winestuff","username":"aladnsane","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered four corkscrews as gifts on 12\/19\/2011. Was told by Winestuff customer service that they would arrive well before Xmas. Never arrived. Called on 12\/28\/2011 to get status. Informed that they never had the items, thus the order was never processed. Customer service indicated that since they never billed me, everything was fine. They missed the minor point that they didn\u0027t even contact me and their horrible service resulted in gifts never being given.<br><br>Horrible company!! Never use this company.<br><br>Go to Wine Enthusiasts for quality products and service!! ","link":"http:\/\/www.resellerratings.com\/store\/Winestuff\/comment\/1067521#comment1067521","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Winestuff.jpg","store_name":"Winestuff","username":"jwtedesco1960","rating":"1"}, "single");){kind=link}
"I had an issue where the USPS claimed I "refused delivery" and package was sent back to sender (WInestuff).
I called them, got someone almost immediately, gave them my order #, and they resent package the next day UPS rush.
ALl in all they were prompt, courteous, and remedied the situation - I was worried about the 1 star reviews but it couldn't have been a more pleasant experience."