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"Like other similar reviews, Biblio just had awful customer service--very unprofessional. I ordered a book from them, they mailed me the wrong book. I told them to refund me and they said they would charge me with a 15% restocking fee. I refused, saying that they sent me the wrong book to begin with. After a couple of back and forth e-mails I was assured that I would receive my full refund. I mailed back the book, and they sent only part of the refund, charging me with a "commission fee" and a "priority mailing fee". Sneaky, useless, lying, horrible business. DON'T ORDER FROM THEM."
"it is the worst place to order your books. i purchase two books of the same title. but got only one. the seller refuse to refund the money, and decided to send me another book. i requested expedited shipping for the second copy since it's their fault in the first place, they promised me to send it to me on expedited shipping, but after 2 weeks, i still haven't got my book. when i write to them, they respond with rude comments, every single time. very unprofessional when handling customer complaints. i will never go back. on the bright side, these seller are so unorganized, so they send me twice of the second copy that i wanted. i ended up with 3 books."
"Found book thru Top Notch Books. Was exactly as described. New owner of TNB worried that I might not be aware of its condition, so questioned if I still wanted it. Excellent shipping time. Very considerate and would deal with again. "
"Since I discovered biblio.com I never looked back to other book selling sites. Huge inventory, great prices and lightning speed delivery. A+++ recommended!"
"Quickly becoming my preferred book locator. The quality of service from its individual booksellers is consistently high and I've yet to encounter a real problem with any transaction."
"I purchased a book through Biblio.com and it was not delivered in the time frame they specified (within 2 weeks). On the 15th day I contacted Biblio and they contacted the bookseller- Schwabe Books, AKA "Books from California" in Simi Valley. Both Biblio and Schwabe Books returned my email in a timely manner, and Schwabe asked me to contact them again if it did not arrive "by the middle of the next week". What did arrive 7 days later was a flat piece of cardboard with a shipping label on it. NOT a damaged piece of cardboard which was previously a package, but an undamaged & unopened media mailer with nothing in it. I immediately contacted Biblio and Schwabe and sent 2 photos to Schwabe of what I received instead of the book that I had been billed for. Biblio assured me that my entire purchase price would be refunded, which it was. However, no real explanation was given as to why I received a piece of cardboard instead of the book that I ordered or why it took 3 weeks from receipt of payment to arrive. I guess my real problem is with Schwabe Books which I can't give a low enough score to, but Biblio.com should do a better job of screening their booksellers. This transaction will prevent me from doing business with both of these companies in the future."
"Purchased a texbook from Biblio.com. Needed it asap for class. Haven't heard anything for a week and after contacting them about my order got my payment refunded. Seriously?! Horrible service, especially when it comes to such time sensitive items as textbooks. Now I have to spend $100 extra because I don't have the time to shop around and wait for delivery. Will never buy from them again."
"Ordered book from this company for a delivery to my address in Canada. Item was received promptly and in excellent condition. Packaging was very well done and I was very pleased with the overall service provided from this seller. I would definetly continue to do business with them in the future. This company was 5 stars all the way. Thank you Biblio.com.
"Found an extremely hard to find book through biblio and it was in perfect condition despite its age, i would definately recommend to anyone looking for hard to find or out of print books and i will be buying through biblio again as the postage was faster than anyone ive ever brought through even sellers in australia and i am very happy with the service."
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posted Mar-28-2012 
posted Feb-07-2012 
![Share](javascript:share_rating({"review_body":"it is the worst place to order your books. i purchase two books of the same title. but got only one. the seller refuse to refund the money, and decided to send me another book. i requested expedited shipping for the second copy since it\u0027s their fault in the first place, they promised me to send it to me on expedited shipping, but after 2 weeks, i still haven\u0027t got my book. when i write to them, they respond with rude comments, every single time. very unprofessional when handling customer complaints. i will never go back. on the bright side, these seller are so unorganized, so they send me twice of the second copy that i wanted. i ended up with 3 books.","link":"http:\/\/www.resellerratings.com\/store\/biblio\/comment\/1391207#comment1391207","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/biblio.jpg","store_name":"biblio.com","username":"smathe","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was always on the look out for the obscure Scifi & Fantasy Books and then I found Biblio, and now I\u0027ve found them.... LOL","link":"http:\/\/www.resellerratings.com\/store\/biblio\/comment\/1233159#comment1233159","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/biblio.jpg","store_name":"biblio.com","username":"Trigger123","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Found book thru Top Notch Books. Was exactly as described. New owner of TNB worried that I might not be aware of its condition, so questioned if I still wanted it. Excellent shipping time. Very considerate and would deal with again. ","link":"http:\/\/www.resellerratings.com\/store\/biblio\/comment\/1210487#comment1210487","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/biblio.jpg","store_name":"biblio.com","username":"winifredgrant","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Since I discovered biblio.com I never looked back to other book selling sites. Huge inventory, great prices and lightning speed delivery. A+++ recommended!","link":"http:\/\/www.resellerratings.com\/store\/biblio\/comment\/1145925#comment1145925","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/biblio.jpg","store_name":"biblio.com","username":"masbass","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Quickly becoming my preferred book locator. The quality of service from its individual booksellers is consistently high and I\u0027ve yet to encounter a real problem with any transaction.","link":"http:\/\/www.resellerratings.com\/store\/biblio\/comment\/1014507#comment1014507","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/biblio.jpg","store_name":"biblio.com","username":"guypujol","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a book through Biblio.com and it was not delivered in the time frame they specified (within 2 weeks). On the 15th day I contacted Biblio and they contacted the bookseller- Schwabe Books, AKA \u0022Books from California\u0022 in Simi Valley. Both Biblio and Schwabe Books returned my email in a timely manner, and Schwabe asked me to contact them again if it did not arrive \u0022by the middle of the next week\u0022. What did arrive 7 days later was a flat piece of cardboard with a shipping label on it. NOT a damaged piece of cardboard which was previously a package, but an undamaged & unopened media mailer with nothing in it. I immediately contacted Biblio and Schwabe and sent 2 photos to Schwabe of what I received instead of the book that I had been billed for. Biblio assured me that my entire purchase price would be refunded, which it was. However, no real explanation was given as to why I received a piece of cardboard instead of the book that I ordered or why it took 3 weeks from receipt of payment to arrive. I guess my real problem is with Schwabe Books which I can\u0027t give a low enough score to, but Biblio.com should do a better job of screening their booksellers. This transaction will prevent me from doing business with both of these companies in the future.","link":"http:\/\/www.resellerratings.com\/store\/biblio\/comment\/907269#comment907269","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/biblio.jpg","store_name":"biblio.com","username":"mcneelian","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchased a texbook from Biblio.com. Needed it asap for class. Haven\u0027t heard anything for a week and after contacting them about my order got my payment refunded. Seriously?! Horrible service, especially when it comes to such time sensitive items as textbooks. Now I have to spend $100 extra because I don\u0027t have the time to shop around and wait for delivery. Will never buy from them again.","link":"http:\/\/www.resellerratings.com\/store\/biblio\/comment\/866737#comment866737","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/biblio.jpg","store_name":"biblio.com","username":"Customer111","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered book from this company for a delivery to my address in Canada. Item was received promptly and in excellent condition. Packaging was very well done and I was very pleased with the overall service provided from this seller. I would definetly continue to do business with them in the future. This company was 5 stars all the way. Thank you Biblio.com.<br><br>debbie<br>Riverview, Canada","link":"http:\/\/www.resellerratings.com\/store\/biblio\/comment\/828388#comment828388","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/biblio.jpg","store_name":"biblio.com","username":"thompte","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Found an extremely hard to find book through biblio and it was in perfect condition despite its age, i would definately recommend to anyone looking for hard to find or out of print books and i will be buying through biblio again as the postage was faster than anyone ive ever brought through even sellers in australia and i am very happy with the service.","link":"http:\/\/www.resellerratings.com\/store\/biblio\/comment\/809553#comment809553","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/biblio.jpg","store_name":"biblio.com","username":"mel237","rating":"5"}, "single");){kind=link}
"Like other similar reviews, Biblio just had awful customer service--very unprofessional. I ordered a book from them, they mailed me the wrong book. I told them to refund me and they said they would charge me with a 15% restocking fee. I refused, saying that they sent me the wrong book to begin with. After a couple of back and forth e-mails I was assured that I would receive my full refund. I mailed back the book, and they sent only part of the refund, charging me with a "commission fee" and a "priority mailing fee". Sneaky, useless, lying, horrible business. DON'T ORDER FROM THEM."