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posted May-10-2012 
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![Share](javascript:share_rating({"review_body":"Wonderful customer service! I don\u0027t know how they made a profit with all the time they took with the many phone calls I made with my questions. Kevin went above and beyond in researching the 6\u0022 glass fireplace hood for my 35 1\/2 \u0022 opening, with a course of soldier bricks, 1\u0022 proud (sticking out) from the face. He understood the problem perfectly.<br><br>He called the manufacturers, Elite, and let me know that the tempered glass piece could be cut to fit! Wonderful! I hope the store puts this customization feature on the info. The size showed 36\u0022, and I almost gave up.<br><br>Also, I ordered Mauve stove paint. Kevin checked the color, and asked if I understood it was purple looking. I told him I had gotten a sample before, and it was really a brownish pink, which matched the Padre (or Charley Brown) bricks that everyone has in our town in Thousand Oaks, CA. I appreciated his concern. The next week I was at a local fireplace store, and the only can of paint they had (besides black) was also Mauve. Their price was $5 more the same product.<br><br>Great prices, great service, free delivery. I\u0027ll shop there again.","link":"http:\/\/www.resellerratings.com\/store\/eFireplaceStore\/comment\/1541974#comment1541974","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eFireplaceStore.jpg","store_name":"eFireplaceStore.com","username":"CaCarlson","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Most unbelievably awesome customer service I have EVER encountered with an online company. They not only answer the phone when you call but take whatever time is needed to fully answer your question. ","link":"http:\/\/www.resellerratings.com\/store\/eFireplaceStore\/comment\/1527604#comment1527604","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eFireplaceStore.jpg","store_name":"eFireplaceStore.com","username":"runksrunkles","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent quality and efficient shipping. A smooth, hassle-free experience as a first time shopper. ","link":"http:\/\/www.resellerratings.com\/store\/eFireplaceStore\/comment\/1523928#comment1523928","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eFireplaceStore.jpg","store_name":"eFireplaceStore.com","username":"Cristina33","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Fast shipping, product as described. Very pleased!!! best price on web.","link":"http:\/\/www.resellerratings.com\/store\/eFireplaceStore\/comment\/1523214#comment1523214","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eFireplaceStore.jpg","store_name":"eFireplaceStore.com","username":"mgpollack","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I needed a new chimney cap and could not find one locally. The eFireplaceStore.com had what I needed and for much less than anywhere else i looked. They shipped it right away and I received it in just two days. I will be shopping there again. ","link":"http:\/\/www.resellerratings.com\/store\/eFireplaceStore\/comment\/1522860#comment1522860","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eFireplaceStore.jpg","store_name":"eFireplaceStore.com","username":"kenheatingguy","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Fast free delivery and the best price I could find. What else is there to say. I highly recommend this retailer.","link":"http:\/\/www.resellerratings.com\/store\/eFireplaceStore\/comment\/1520520#comment1520520","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eFireplaceStore.jpg","store_name":"eFireplaceStore.com","username":"wkoukios","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"easy to order,came a few days early no problems very happy","link":"http:\/\/www.resellerratings.com\/store\/eFireplaceStore\/comment\/1520320#comment1520320","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eFireplaceStore.jpg","store_name":"eFireplaceStore.com","username":"Mahamick","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":" i actually was looking for a different brand of heater but the sunstar had every thing i wanted and a 5 year warranty, that works for me. also the shipping was free, which is a big savings!","link":"http:\/\/www.resellerratings.com\/store\/eFireplaceStore\/comment\/1494689#comment1494689","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eFireplaceStore.jpg","store_name":"eFireplaceStore.com","username":"jodak99","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I recently went on line to purchase an item with which I was thoroughly staisfied. So much so, that I went ahead and ordered more items the following week after my order was received. Thank you for the prompt and all together excellent experience of shopping with you. Even your phone helpers in customer care were friendly and courteous. Thanks again Ronco Ron","link":"http:\/\/www.resellerratings.com\/store\/eFireplaceStore\/comment\/1464095#comment1464095","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eFireplaceStore.jpg","store_name":"eFireplaceStore.com","username":"roncoron","rating":"5"}, "single");){kind=link}
"I ordered a piece of 36" insulated galvanized stovepipe to extend the top of my chimney. The price was the lowest of all of the places I had checked, online or in-store, and the shipping was free. It came within the estimated time, fit the existing pipe perfectly (even though the original pipe was 12 years old), and the wood stove is now drawing beautifully."