5/5

posted May-12-2012

"I HIGLY RECOMMEND this company. The have Super fast shippping, excellent courteous communication, unbeatable prices, excellent quality products and excellent customer service."

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5/5

posted Apr-04-2012

"I purchased a 683.00 computer from them on ebay with a 2 yr warranty. Great Deal, service, fast reponse on all my questions....Triple AAA Company All The Way........Thanks David for all the help, he's a great asset, very pleasent, and knows his stuff!!!!

Roy Anselmo."

This review was modified by ranselmo180 on April 17 2012 12:43:57 PM

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5/5

posted Feb-17-2012

"David's response and customer service was very rapid in answering to all our questions on ordering and shipping. In the future we will be ordering from your company and recommend to our friends to visit your website. "

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5/5

posted Feb-10-2012

"One of the batteries that I ordered turned-out to be defective (failed over 30 days after receipt). I contacted ecomElectronics' customer service and within minutes, a replacement was on its way - no questions, no hassle and no additional shipping charges. I would definitely buy from them again - a quality company."

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5/5

posted Feb-10-2012

"I think EcomElectronics is a wonderful company, with great customer service. I had never done business with them, before, but recently I bought a battery for my Alarm from ecomElectronics,through Amazon.com. The battery was economically priced, arrived quickly, was undamaged and worked great. However, I expressed my concern about the lack of durability of the shipping container used for the battery and the potential for damage to future battery shipments to other customers in a review, on Amazon. To my surprise, ecomElectronics contacted me to address my concern immediately. Not only did they tell me they were improving their shipping methods, but offered me a full refund and let me keep the battery, for free, for my trouble. That blew my socks off! Obviously, ecomElectronics goes above and beyond what is necessary to please it's customers, and that is the hallmark of a great company with excellent customer service. People should reward companies, like ecomElectronics, by doing business with them, and I will definitely be doing more business with them in the future. "

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2/5

posted Feb-09-2012

"This outfit has a lot of improving to do when it come to customer service. If you are one of the customers that orders and receives their item then I'm sure you gave them five stars. Unfortunately I was one that did not get my item when expected. I ordered through eBay, opened a case with them, and I did eventually receive my order. But the process was time intensive and painful. It looks like they used Amazon as a distributor for my order and there was some breakdown in communication between them and Amazon. They kept claiming the order shipped and "the warehouse was updating tracking information." If they had just been honest and upfront it would have been better. Rather they took an evasive approach. If they had a better line of communication with their distributor it would have been better. It sounds like a major breakdown between Amazon and them caused my issue. eBay says they do a lot of successful business with them so it sounds like they get some of them right. But until they resolve their serious customer service deficit unfortunately if yours does not go right and you have to talk to them, you will eventually get your order but it will be a very painful process."

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2/5

posted Jan-18-2012

"Worst customer service I have ever experienced. Would not return phone calls or emails. Didn't have the item I originally ordered even though it showed as being in stock. Terrible. Stay away!!!

Amended: 1/31/12 Somewhat made up for poor service by upgrading the model of the laptop, offering free expedited shipping and offering a $20 credit toward next purchase. Still believe they should communicate better during the transaction rather than after."

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5/5

posted Dec-14-2011

"Hi There! Dec.14.2011 / 1410 est.
Received in very good order and on time A1 Ebayer,will buy again from this very respected company"

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5/5

posted Dec-09-2011

"I ordered a Sidekick cell phone from eComElectronics. Unfortunately when it arrived, it was still locked. I then contacted their technical department for help. Initially, they had difficulty unlocking the phone and it looked like I would have to send it back for a refund. However, several hours later they called me back with the correct unlock code. I was grateful for their persistents on working this problem and keeping a customer satisfied."

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5/5

posted Nov-02-2011

"I made a mistake while purchasing with this company, and they were very understanding and helped me correct everything, always responded to emails quickly and even called me a few times, such a great company and great employees"

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