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"Absolutely the worst consumer experience in my life. I ordered a used PC as well as miscellaneous PC parts. They charged my credit card the day after I ordered, never shipped any portion of the order, never refunded a dime. Three weeks after I placed the order they responded to my emails saying that they "had cancelled the order and would refund within several days". It never happened. Later they replied they would "issue a refund within 10 days"... again, it never happened.
I had paid with a credit card, so I contested the charge with the credit card and it was reversed by my credit card company who then went back on the company's bank account. It was well worth the small hassle of contesting the charge to get my money back.
In doing a quick search online, I see many, many other customers with the same experience. Too much of a pattern here to be a coincidence!
See the excellent review by Yogibob (posted 2/22/06) for links to the better business bureau's complaint website as well as Nevada Attorney General and Arizona Attorney General. I hope you all get your money back, too! "
"As the two others below, I bought over $600 worth of RAM from them and it never arrived, and they are not answering my emails (even though server receipts show they are being successfully delivered and a couple of read receipts have come my way too).
Gone to Arizona and Nevada AG's office as well as BBB....will be talking to my attorney Monday."
"My Complaint is with Isellsurplus.com. Bad service all around!
On 3/25/05 I purchased a Computer motherboard and CPU Combo from Isellsurplus.com. In December of 2005 It broke, and I filed for a RMA (Return Merchandise), and sent it back for testing and replacement. Isellsurplus received it on 1/5/06. It took them over a month of testing to finally decide to replace this order. On 2/7/06 I received a pre-shipping notification, but it was going to be shipped to my old address. I had updated my address with my account page on their website months ago, but this doesn’t change the address on the past orders page, and even though I had included a paper stating I had moved, and please ship to my new address, plus putting my new address on the outside of the box, they still were going to send it to my old address. This is not the first time this has happened with an order from them. Up to this point, I had e-mailed them twice to inquire on the length of time to make a determination on my RMA, with never a reply back, but I e-mailed them again telling them I had moved, and please re-direct this shipment to my new address. This time I received a reply on 2/8/06 saying, “The package is actually still on our shipping dock waiting to be picked up. We will change the address. It will go out today.” As of today, 2/23/06 It has yet to be shipped out. I am still waiting for my order. I have sent two e-mails asking about the delay, and letting them know I will be filing a complaint with the BBB, and Consumer affairs division, and contacting the Arizona Attorney Generals office. I’m still waiting for my warranty replacement to arrive."
"Order Number: 101316 Date of order January, 11,06
Still to this date (02/22/06) status remains APPROVED (i.e. unshipped). Wednesday, January 25, 2006, I sent an email Stating (I have logged on to my (I-Account Log On) and it has stated for several days: Approved - Your order has been approved and has been sent to the warehouse for shipment. I would like to know would my order be shipped anytime soon? ) Got reply January 26, 2006 ( Hello Timithy, We apologize for the delay. (The order will ship tomorrow. Thank you. ) My order was not shipped. Tuesday, January 31, 2006 I sent another email Asking (Do You Have A Tracking Number? ) Got reply Wednesday, February 1, 2006 (Timithy, I am sorry, this is still on backorder. The new ETA is 2-9-06. Thank you, JoAnn joann@isellsurplus.com **Please include original message in all responses** )
Still My order was not shipped.
Thursday, February 09, 2006 I sent another E-mail ( Joann, Please tell me my order is on its way. I have lost on this sale because my customer will not wait any longer. I have a business to run also. Please reply ASAP. Thank You )
Got reply Friday, 10 Feb 2006 ( Timithy,
We are in the process of moving and are experiencing delays in shipping. We expect to ship your order on 2-17-06. I am sorry for the inconvenience.
Thank you, Customer Service
Wednesday, Feb 22,2006 My Order still not sent
I won't deal with this company again. Checked resellerratings.com to see if my experience may have been unique, but after reading other reviews I can see that it is not. Good luck to all of you in getting your product, or your money back. Myself I don’t want them to make another penny at my expense. I want my dam hard earn money back.
Update, March, 06,2006
Wednesday, Feb 22,2006 I sent another E-mail after posting this On resellerrating.com. (Stating: I just want my money back I don't need your product. Email me) Maybe didn’t like what I had to say.
Got reply Friday, 24 Feb 2006 From: "Customer Service" To: XXXXXXX@myway.com Subject: Refund Date: Fri, 24 Feb 2006 11:04:15 -0800
Order Number: 101316 -----Original Message----- Timithy, Unfortunately we are unable to fill your order. Your credit will be processed on or before 2-28-06. Thank you, Customer Service I Sell Surplus
I checked my credit statement online (NO Reinbusrtment)
Date: Thu, 02 Mar 2006
I log onto Isellsurplus.com web site. And this is what I got:::::::::
To all ISellSurplus Customers,
After serving you the past 2 plus years, unfortunately, ISellSurplus.com has had too many small business issues to over come. We have closed our entire business. We are no longer accepting any orders or shipping any orders. We do have someone for the next 30 days (Until March 31st) processing ALL RMA’s, credits, claims, backorders, refunds and customer service issues. You MUST INCLUDE the following in your Email or Mail: Your Order Number OR Email Address that your account was under and last name.
ALL EMAILS MUST GO TO THIS ADDRESS: Email:cs@isellsurplus.com
ALL USPS Mail MUST GO TO THIS ADDRESS: I Sell Surplus 1016 Hopi Ave Box #184 Parker, Arizona 85344
This is a Mail Box not a Physical Address. We have no physical address any longer.
We are not responsible for any correspondence or returns that go to any other addresses. This is our only address, all the EMAIL and STREET Addresses you might have will be returned. Please allow up to 10 days for your credit to appear for returns and cancellations. Again, we are sorry we were unable to continue to serve you (Over 72,000 orders shipped in the past 2 years) in the capacity you had come accustomed too. We know the inconvenience this must have caused you this past month and have tried to make this as easy as possible for all.
Sincerely,
Your Former Team at I Sell Surplus
I sent another E-mail Thursday , 02 Mar 2006
To: cs@isellsurplus.com Date: Thu, 02 Mar 2006 Subject: Refund
I still have not got my credit
Sent them my Billing Address:
Name and order #
NO RESPONSE
I have done my research and here are some links. (Check this out)
I can’t print whats on the page for legal purposes. Just look for yourself.
"Ordered desktop PC case for use as HTPC. Good price ($9.99). Comparable ground shipping cost (about $23). Arrived in a little more than a week. In the order, I mentioned that I knew about resellerratings.com."
"ordered end of oct, 2005, received some end of nov. Never got PC, called in Jan, said they'd ship. Haven't. Phone not answering, no answers to email. DON'T DO BUSINESS WITH THEM!!"
"1) Order a case to build a HTPC. Case was cheap ($9.99) and shipping was FREE.
2) Like others have stated, they charged my card about 2-3 days after I placed my order, and a couple of days before they shipped. Typically, that's not a good thing to do, but the price was right, and shipping on a 20+lbs PC case was free, so I can deal with it.
3) Ordered Jan 31st, case arrived Feb 15th. For free shipping, I'm not gonna complain.
If you can deal with them charging your CC before shipping, and a somewhat-longer ship time that others, they check them out. The prices are great."
"First time ordering from this company. Order placed on 1/21, charged on 1/22, and as of 1/30 the status remains APPROVED (i.e. unshipped). No status/acknowledgment email about delays, and no replies to emails sent to customer service. I thought the days of customer service this terrible was extinct. I only checked resellerratings.com to see if my experience may have been unique, but after reading other reviews I can see that it is not. I won't deal with this company again. Charging credit cards for orders that haven't shipped is fraudulent, in my opinion. Even if I get a credit/charge back done, I will still worry that they have my credit card on file. I don't trust these people. There are so many great, reputable mail-order companies out there... I should have stuck with them instead of wandering into this pit hole."
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![Share](javascript:share_rating({"review_body":"Absolutely the worst consumer experience in my life. I ordered a used PC as well as miscellaneous PC parts. They charged my credit card the day after I ordered, never shipped any portion of the order, never refunded a dime. Three weeks after I placed the order they responded to my emails saying that they \u0022had cancelled the order and would refund within several days\u0022. It never happened. Later they replied they would \u0022issue a refund within 10 days\u0022... again, it never happened. <br><br>I had paid with a credit card, so I contested the charge with the credit card and it was reversed by my credit card company who then went back on the company\u0027s bank account. It was well worth the small hassle of contesting the charge to get my money back. <br><br>In doing a quick search online, I see many, many other customers with the same experience. Too much of a pattern here to be a coincidence! <br><br>See the excellent review by Yogibob (posted 2\/22\/06) for links to the better business bureau\u0027s complaint website as well as Nevada Attorney General and Arizona Attorney General. I hope you all get your money back, too! ","link":"http:\/\/www.resellerratings.com\/store\/iSellSurplus\/comment\/251510#comment251510","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iSellSurplus.jpg","store_name":"iSellSurplus.com","username":"norsegoddess","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"As the two others below, I bought over $600 worth of RAM from them and it never arrived, and they are not answering my emails (even though server receipts show they are being successfully delivered and a couple of read receipts have come my way too).<br><br>Gone to Arizona and Nevada AG\u0027s office as well as BBB....will be talking to my attorney Monday.","link":"http:\/\/www.resellerratings.com\/store\/iSellSurplus\/comment\/251499#comment251499","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iSellSurplus.jpg","store_name":"iSellSurplus.com","username":"titans13","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My Complaint is with Isellsurplus.com. Bad service all around!<br><br>On 3\/25\/05 I purchased a Computer motherboard and CPU Combo from Isellsurplus.com. In December of 2005 It broke, and I filed for a RMA (Return Merchandise), and sent it back for testing and replacement. Isellsurplus received it on 1\/5\/06. It took them over a month of testing to finally decide to replace this order. On 2\/7\/06 I received a pre-shipping notification, but it was going to be shipped to my old address. I had updated my address with my account page on their website months ago, but this doesn\u2019t change the address on the past orders page, and even though I had included a paper stating I had moved, and please ship to my new address, plus putting my new address on the outside of the box, they still were going to send it to my old address. This is not the first time this has happened with an order from them. Up to this point, I had e-mailed them twice to inquire on the length of time to make a determination on my RMA, with never a reply back, but I e-mailed them again telling them I had moved, and please re-direct this shipment to my new address. This time I received a reply on 2\/8\/06 saying, \u201cThe package is actually still on our shipping dock waiting to be picked up.<br>We will change the address. It will go out today.\u201d As of today, 2\/23\/06 It has yet to be shipped out. I am still waiting for my order. I have sent two e-mails asking about the delay, and letting them know I will be filing a complaint with the BBB, and Consumer affairs division, and contacting the Arizona Attorney Generals office. I\u2019m still waiting for my warranty replacement to arrive.","link":"http:\/\/www.resellerratings.com\/store\/iSellSurplus\/comment\/246676#comment246676","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iSellSurplus.jpg","store_name":"iSellSurplus.com","username":"karlg","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Order Number: 101316<br>Date of order January, 11,06<br><br>Still to this date (02\/22\/06) status remains APPROVED (i.e. unshipped). <br>Wednesday, January 25, 2006, I sent an email Stating (I have logged on to my (I-Account Log On) and it has stated for several days:<br>Approved - Your order has been approved and has been sent to the warehouse<br>for shipment.<br>I would like to know would my order be shipped anytime soon? )<br>Got reply January 26, 2006 ( Hello Timithy,<br>We apologize for the delay. (The order will ship tomorrow. Thank you. )<br>My order was not shipped.<br>Tuesday, January 31, 2006 I sent another email Asking (Do You Have A Tracking Number? )<br>Got reply Wednesday, February 1, 2006 (Timithy,<br>I am sorry, this is still on backorder. The new ETA is 2-9-06.<br>Thank you,<br>JoAnn<br>joann@isellsurplus.com<br>**Please include original message in all responses** )<br><br>Still My order was not shipped.<br><br>Thursday, February 09, 2006 I sent another E-mail ( Joann, <br>Please tell me my order is on its way. I have lost on this sale because<br>my customer will not wait any longer. I have a business to run also.<br>Please reply ASAP. Thank You )<br><br>Got reply Friday, 10 Feb 2006 ( Timithy,<br><br>We are in the process of moving and are experiencing delays in shipping.<br>We expect to ship your order on 2-17-06.<br>I am sorry for the inconvenience.<br><br>Thank you,<br>Customer Service<br><br>Wednesday, Feb 22,2006<br>My Order still not sent<br><br>I won\u0027t deal with this company again.<br>Checked resellerratings.com to see if my experience may have been unique, but after reading other reviews I can see that it is not. Good luck to all of you in getting your product, or your money back. Myself I don\u2019t want them to make another penny at my expense. I want my dam hard earn money back.<br><br>Update, March, 06,2006<br><br><br>Wednesday, Feb 22,2006 I sent another E-mail after posting this<br>On resellerrating.com. (Stating:<br>I just want my money back I don\u0027t need your product. Email me)<br>Maybe didn\u2019t like what I had to say.<br><br>Got reply Friday, 24 Feb 2006<br>From: \u0022Customer Service\u0022 <br>To: XXXXXXX@myway.com<br> Subject: Refund <br>Date: Fri, 24 Feb 2006 11:04:15 -0800<br><br>Order Number: 101316<br>-----Original Message-----<br>Timithy,<br>Unfortunately we are unable to fill your order. Your credit will be<br>processed on or before 2-28-06.<br>Thank you,<br>Customer Service<br>I Sell Surplus<br><br>I checked my credit statement online (NO Reinbusrtment)<br><br>Date: Thu, 02 Mar 2006 <br><br>I log onto Isellsurplus.com web site. <br>And this is what I got:::::::::<br><br>To all ISellSurplus Customers, <br><br>After serving you the past 2 plus years, unfortunately, ISellSurplus.com has had too many small business issues to over come. We have closed our entire business. We are no longer accepting any orders or shipping any orders. We do have someone for the next 30 days (Until March 31st) processing ALL RMA\u2019s, credits, claims, backorders, refunds and customer service issues. You MUST INCLUDE the following in your Email or Mail: <br>Your Order Number OR Email Address that your account was under and last name. <br><br>ALL EMAILS MUST GO TO THIS ADDRESS: Email:cs@isellsurplus.com <br><br>ALL USPS Mail MUST GO TO THIS ADDRESS: <br>I Sell Surplus <br>1016 Hopi Ave <br>Box #184 <br>Parker, Arizona 85344<br><br>This is a Mail Box not a Physical Address. We have no physical address any longer. <br><br>We are not responsible for any correspondence or returns that go to any other addresses. This is our only address, all the EMAIL and STREET Addresses you might have will be returned. Please allow up to 10 days for your credit to appear for returns and cancellations. Again, we are sorry we were unable to continue to serve you (Over 72,000 orders shipped in the past 2 years) in the capacity you had come accustomed too. We know the inconvenience this must have caused you this past month and have tried to make this as easy as possible for all. <br><br>Sincerely, <br><br>Your Former Team at I Sell Surplus <br><br>I sent another E-mail <br>Thursday , 02 Mar 2006<br><br>To: cs@isellsurplus.com Date: Thu, 02 Mar 2006 <br>Subject: Refund<br><br>I still have not got my credit<br><br>Sent them my Billing Address:<br><br>Name and order #<br><br>NO RESPONSE<br><br>I have done my research and here are some links.<br>(Check this out)<br><br>I can\u2019t print whats on the page for legal purposes.<br>Just look for yourself.<br><br>http:\/\/worf.usshurdman.com\/~vegas\/commonreport.html?compid=67040<br><br>But we got the president\u2019s name Danny Tinsman <br>And JoAnn is listed above.<br><br>And I will not stop here. <br>I am sending this to the<br>Arizona Attorney General<br>http:\/\/www.azag.gov\/<br><br>Nevada Attorney General<br>http:\/\/ag.state.nv.us\/<br><br>Arkansas Attorney General <br>http:\/\/www.ag.state.ar.us\/ <br><br>File a Complaint with the<br>Better Business Bureau <br><br>http:\/\/www.bbb.org\/complaint.asp<br><br>IIII AAAAMMMMMMM !!!!!!!!!!!!!<br><br>","link":"http:\/\/www.resellerratings.com\/store\/iSellSurplus\/comment\/246488#comment246488","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iSellSurplus.jpg","store_name":"iSellSurplus.com","username":"yogibob","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered desktop PC case for use as HTPC. Good price ($9.99). Comparable ground shipping cost (about $23). Arrived in a little more than a week. In the order, I mentioned that I knew about resellerratings.com.","link":"http:\/\/www.resellerratings.com\/store\/iSellSurplus\/comment\/246266#comment246266","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iSellSurplus.jpg","store_name":"iSellSurplus.com","username":"jsaffle","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"ordered end of oct, 2005, received some end of nov. Never got PC, called in Jan, said they\u0027d ship. Haven\u0027t. Phone not answering, no answers to email. DON\u0027T DO BUSINESS WITH THEM!!","link":"http:\/\/www.resellerratings.com\/store\/iSellSurplus\/comment\/245839#comment245839","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iSellSurplus.jpg","store_name":"iSellSurplus.com","username":"harim","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"1) Order a case to build a HTPC. Case was cheap ($9.99) and shipping was FREE.<br><br>2) Like others have stated, they charged my card about 2-3 days after I placed my order, and a couple of days before they shipped. Typically, that\u0027s not a good thing to do, but the price was right, and shipping on a 20+lbs PC case was free, so I can deal with it.<br><br>3) Ordered Jan 31st, case arrived Feb 15th. For free shipping, I\u0027m not gonna complain.<br><br><br>If you can deal with them charging your CC before shipping, and a somewhat-longer ship time that others, they check them out. The prices are great.","link":"http:\/\/www.resellerratings.com\/store\/iSellSurplus\/comment\/245603#comment245603","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iSellSurplus.jpg","store_name":"iSellSurplus.com","username":"gg2005","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They charged my credit card 6 days before shipping my order.","link":"http:\/\/www.resellerratings.com\/store\/iSellSurplus\/comment\/242638#comment242638","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iSellSurplus.jpg","store_name":"iSellSurplus.com","username":"daveshel","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"First time ordering from this company. Order placed on 1\/21, charged on 1\/22, and as of 1\/30 the status remains APPROVED (i.e. unshipped). No status\/acknowledgment email about delays, and no replies to emails sent to customer service. <br>I thought the days of customer service this terrible was extinct. I only checked resellerratings.com to see if my experience may have been unique, but after reading other reviews I can see that it is not.<br>I won\u0027t deal with this company again. Charging credit cards for orders that haven\u0027t shipped is fraudulent, in my opinion. Even if I get a credit\/charge back done, I will still worry that they have my credit card on file. I don\u0027t trust these people. There are so many great, reputable mail-order companies out there... I should have stuck with them instead of wandering into this pit hole.","link":"http:\/\/www.resellerratings.com\/store\/iSellSurplus\/comment\/242597#comment242597","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iSellSurplus.jpg","store_name":"iSellSurplus.com","username":"silint","rating":"1"}, "single");){kind=link}
"They robbed me and never sent my product or refund. They said they closed the bussiness."