36,351 stores
1,199,905 reviews
8315 shoppers online now
Our WeeElite Program recognizes excellence in customer satisfaction. To display the ResellerRatings Elite badge, companies must meet stringent ratings standards, and they must subscribe to the ResellerRatings Merchant Member program to actively participate in resolving customer issues at ResellerRatings.
Minimum 8.00 lifetime rating, 50 minimum lifetime customer reviews or Minimum 8.00 six month rating, 25 minimum customer reviews in past six months.
* Any rating below 8.00 disqualifies a merchant for Elite.
ResellerRatings Elite is not a guarantee or a warranty that you will receive excellent service, but companies that qualify for ResellerRatings Elite have the highest customer satisfaction ratings of any companies listed on our site.
If you see the ResellerRatings Elite badge on a website that does not appear to qualify, please let us know.
18 reviews 
posted Apr-20-2012 “It's always unfortunate when consumers don’t fully understand how pervasive and problematic credit card fraud is today. We are literally inundated with fraudulent purchase attempts daily. These range from the obvious to the very clever. As a result, we employ a multitude of procedures in order to head off as many of these as possible.
Even if consumers don’t have to pay for charges to their card when they are used fraudulently, they are a major pain in the arse when they happen, and we view it as our social responsibility, not to mention our financial one, to prevent as many of these as possible.
There is no magic bullet, and once in a while, if a transaction has some flags thrown up as a result of our verification procedures, an otherwise honest citizen can get caught up in the net. No one should take it personally, and we do our best to make it as unobtrusive as possible, but at times it can get a little complicated.
Not every company that sells on the web has to worry about this kind of thing, because thieves are mostly interested in high ticket items that they can move quickly, which is exactly what we sell. We do care very much about our customers, just as we do care about doing our part to help stop crime. But make no mistake, it is an epidemic out there, and we can only ask that every honest consumer understand, and participate in the preventative procedures, and bestow a little patience and understanding on those companies working hard to prevent more crime from taking place. We are all inconvenienced by all of this, but ultimately, more crime is a far greater inconvenience and threat.”
Share your shopping experience,
write a review!
Follow us & win cool gear: 
Rating
Store Info
Visa / Mastercard
American Express
Discover
COD
Wire Transfer
Priority Next Day
Require User Registration
posted Apr-03-2012 
posted Apr-02-2012 
This review was modified by 
![Share](javascript:share_rating({"review_body":"Excellent customer service! Best price for ipad 3 WiFi 32GB. I ordered an ipad 3 by phone with Mark Johansen and very satisfied with the services and product. Highly recommend to family and friends. Thanks again for your assistant Mr. Johansen.","link":"http:\/\/www.resellerratings.com\/store\/powermax_computers\/comment\/1414119#comment1414119","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/powermax_computers.jpg","store_name":"PowerMax Computers \/ csnw.com","username":"Amanda2","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"they sell ipad 3 without tax + $10 off which is a good price, so I gave them a call. My problem was that my shipping address is different than my billing address. I mainly do my shopping online without any problems with the billing address being different than the shipping address. However, I talked to Powermax salesman, Mark N, and he asked me a few questions to verify my identity, but seriously these questions were ridiculous, so I only got a few answers right. I was on my lunch break when making the call, so I had to rush back to work, and I asked Mark to see if I could just email him my credit card and driver license, he said okay, and he would forward my info to the accounting department for verification. I emailed him the next day to see how was everything going, and I explicitly suggested that if he didn\u0027t feel comfortable shipping my order to the other address, he could ship my order to my billing address. However, this is what he responded: <br><br>\u0022Nothing is happening. I\u0027ll check again with credit but, frankly, it doesn\u0027t look promising. How would they know if the documents you sent weren\u0027t just found on the street? I hope you understand.\u0022<br><br>I felt really insulted because I did like what he said, but he assumed that I stole someone\u0027s wallet. First of all, I did suggest him to ship my order to my billing address if he wasn\u0027t comfortable shipping my order to the other address. Secondly, if someone lost a wallet, she would call the credit card company immediately to block her credit card. Powermax could easily verify my credit card by initiating a small charge, and if it went through, my credit card is good. However, they didn\u0027t do a proper verification, but they assumed that I\u0027m a criminal. Anyways, I would never shop at Powermax again no matter how great the deal is.<br><br>Update 4\/20\/12: I surely understand the credit card theft issues, so I have no problems with PowerMax\u0027s identity validation procedure. I actually spent 20 minutes of my busy lunch time to proceed said procedure. I honestly don\u0027t know why I couldn\u0027t get all the questions correctly. That\u0027s why I asked Mark Nelson, the sale representative, to email him my ID and credit card info for the verification. He said okay and gave me his email. However, I didn\u0027t receive any response from him to confirm that he had received my email. And when I sent my second email, and I got his response above. When I emailed him my info, I did suggest him to ship my order to my billing address which is on my ID. I was trying my best to prove my identity. However, what I received was Mark\u0027s unprofessional and rude email response. PowerMAx representatives certainly don\u0027t have the critical thinking and problem solving skills to differentiate honest customers and criminals. PowerMax is much smaller than big online retailers such as Amazon, so if PowerMax encountered with 1 online criminal a day, Amazon would have encountered with thousands. I\u0027ve made plenty purchases on Amazon; I bought TVs, MacBooks, DSRL cameras on Amazon, and these are thousands dollar items. I\u0027ve never had any problems using my credit card with different shipping\/billing addresses. Moreover, Amazon customer services representatives are extremely polite and helpful. In one word, PowerMax fails both customer services and business practices. To all the honest customers, there are better online retailers which offer good deals and customer services, such as Amazon, Adorama, Newegg, etc. Don\u0027t waste your time with PowerMax!","link":"http:\/\/www.resellerratings.com\/store\/powermax_computers\/comment\/1407613#comment1407613","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/powermax_computers.jpg","store_name":"PowerMax Computers \/ csnw.com","username":"Hoa_Le","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"on the advice of a friend, i recently ordered a macbook air, which i now have safely and happily in my possession. it\u0027s up and running and all i have to do to complete the transaction is send in my macbook for it\u0027s trade in value toward my purchase of the macbook air. so far, all has been smooth and effortless, with attentive phone and email support from gary mead, the sales person who handled my transaction. i was pleasantly surprised at how personable gary was, always responding quickly and completely to any questions that i asked. we live a very remote area and do most of our shopping for anything significant online and this transaction definitely was even better than if i had access to \u0022live\u0027 retail experience. the trade in program that they offer is definitely a plus. i high recommend them as a great source for all your apple needs.","link":"http:\/\/www.resellerratings.com\/store\/powermax_computers\/comment\/1406301#comment1406301","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/powermax_computers.jpg","store_name":"PowerMax Computers \/ csnw.com","username":"suechiverton","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Powermax has consistently high products, and is completely trustworthy. The customer service is superb, and they will do what it takes to make your transaction smooth and complete. Their prices for both purchasing and trade in are the most consistent and fair out there. I don\u0027t even bother shopping around any more!","link":"http:\/\/www.resellerratings.com\/store\/powermax_computers\/comment\/1395167#comment1395167","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/powermax_computers.jpg","store_name":"PowerMax Computers \/ csnw.com","username":"Bjansons","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I cannot say enough about the excellent quality of customer service we received from PowerMax. My husband called for assistance with an Epson printer we\u0027d purchased from them 7 months ago. He talked to a lady named Heidi, who was extremely helpful in getting a replacement to us right away after determining that the printer couldn\u2019t be immediately repaired. (Though we were unable to get what we needed from the Epson dealer, she contacted them herself and made sure the problems were untangled and resolved.) Now, if I could just call Heidi back about my leaky faucet!)","link":"http:\/\/www.resellerratings.com\/store\/powermax_computers\/comment\/1364521#comment1364521","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/powermax_computers.jpg","store_name":"PowerMax Computers \/ csnw.com","username":"seasup11","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great service and excellent trade in program & fast shipment. Recommended to everyone.","link":"http:\/\/www.resellerratings.com\/store\/powermax_computers\/comment\/1361593#comment1361593","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/powermax_computers.jpg","store_name":"PowerMax Computers \/ csnw.com","username":"Ktran91","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The customer service is outstanding at PowerMax! I ordered a computer that ended-up being sold out, and we had some communication problems, but in the end, I got another 13\u0022 Macbook Pro at the same price I ordered the other one for! Heidi took care of me and made sure that I was treated fairly as a customer. Did you get that? Heidi! An actual person! Boy was that a breath of fresh air! I\u0027m never going to buy a Mac from another place as long as PowerMax is in business!","link":"http:\/\/www.resellerratings.com\/store\/powermax_computers\/comment\/1277253#comment1277253","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/powermax_computers.jpg","store_name":"PowerMax Computers \/ csnw.com","username":"ehukai2003","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve been buying used Mac equipment from PowerMax for many years, and recommending them to my customers. Their inventory list always seems up to date, their prices are excellent and the products are as advertised. What I find most important is that they back up their products. Once I received a laptop with a battery whose capacity was rather low (they do lose capacity over time); I asked PowerMax if they could send a replacement used battery - what I received was a brand new one. Now that is customer service!<br>Highly recommended for Mac equipment.","link":"http:\/\/www.resellerratings.com\/store\/powermax_computers\/comment\/1275935#comment1275935","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/powermax_computers.jpg","store_name":"PowerMax Computers \/ csnw.com","username":"fgfletcher","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought an Apple Mini from here at a decent price (NEW and a better deal then Apple.com), I had a little trouble with the billing seeing as how my shopping card limit was limited to only $800 so they had an employee contact me and work with me on getting this fixed, they contacted my bank an cleared everything up and actually customized the payment where i got to pay $400 one day and the rest the next day so that it would work with me and i thought that was great and not every company out there would do suck a thing. If i ever by anything like this ever again or even any accessories i\u0027ll be sure to come back here and even invite some of my friends\/family to do the same. Biggest thanks to an awesome employee of Powermax.com \u0027Heidi Wheeler heidi@powermax.com\u0027 the best person i\u0027ve ever worked with over the phone. if it wasn\u0027t for her patience and kindness I probably would have went else where for my buy so thank you so much. Best regards, Nate K, a lifelong powermax customer","link":"http:\/\/www.resellerratings.com\/store\/powermax_computers\/comment\/1265817#comment1265817","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/powermax_computers.jpg","store_name":"PowerMax Computers \/ csnw.com","username":"nate87654","rating":"5"}, "single");){kind=link}
"I am so thankful for Power Max and Heidi Wheeler my sales associate! I cannot believe the time she spent with me on the phone making sure that I ordered just what I needed for my teenage son. She asked me all the right questions, gave me information I needed and explained computer
necessities in plain English so that I could make an informed choice! As a result of the terrific customer service I received my husband and I will be ordering another computer from Power Max very soon! Thank you Heidi...You are a gem!!"