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"I have bought from here a few time with little trouble, but when I bought an xbox it was a nightmare.
It sat in the box for a few months before I opened it. It lasted about 10 hours of play. I sent it in to Microsoft for repair... still under warranty, and they refused to fix it because they said it had "evidence of tampering".
At this point I have been ripped off and will not ever buy from Refurb Depot or xbox again.
I guess neither of these companies need customers!"
"It has been two months and stil don't have my order or money back. The site has been disabled as it relates to buying products. I urge everyone who have lost money to this company to make a complaint to NY Attorney's General office."
This review was modified by mrjinx007 on November 23 2010 04:03:48 AM
"ATTENTION DO NOT BUY ANYTHING FROM REBURB DEPOT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I ORDERED A COMPUTER ON THE 4TH OF OCTOBER AND I WAITED FOR IT FOR LIKE ALMOST TWO WEEKS AND I TRIED CALLING THEM TO FIND OUT THE STATUS OF THE ORDER AND I NEVER GOT AN ANSWER I WOULD BE IN THE PHONE FOR LIKE 30 MINUTES, THEY NEVER GAVE ME A TRACKING NUMBER BUT THEY SURE DID WITHDREW MY MONEY FROM MY BANK BUT I NEVER GOT THE COMPUTER....AND RIGHT NOW IM TRYING TO GET MY MONEY BACK BUT EVERYTIME I CALL IS THE SAME STORY AND I SEND THEM EMAILS THEY NEVER REPLY.....PLEASE IF YOU DONT WANT TO HAVE THE SAME PROBLEM AS ME DO NOT PURCHASE ANYTHING FROM THIS WEBSITE......!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
This review was modified by juan16975 on November 02 2010 03:08:10 PM
" I bought a refurbished laptop at this store and it came with the operating system other than promised and the webcam does not work. Do not recommend. "
"The very first purchase I made through this company was excellent. I purchased on a sunday and the two netbooks I ordered arrived the following tuesday only three days later. Being very satisfied with the company I later purchased a top of line notebook (laptop) for myself and an Ipod touch for my girlfriend as a present. I made the purchase on Sept 21, 2010 which is coincidentally the day they went on vacation until October 4. Once October rolled around my card was charged and everything seemed in order. I was called a day or two later and told that the there was a problem retrieving the Ipod and it would be shipped separately from the notebook. Another day later I receive an e-mail stating the Ipod was not available and my card was immediately refunded. That same day the status of my laptop turned to shipped without a tracking number available. I have waited three weeks since then and I have still not received the computer or a tracking number. I have emailed and waited on hold on the telephone for hours now with no response. I just lost my job at UPS and I am going to make a few calls to my former co-workers to see if a package is even en route to me. I am very unhappy with this past purchase and will take steps to disrepute the company."
"I ordered a computer from The Refurb Depot on October 8th. I started checking the order status within a couple of days as their website says they attempt to ship within 1 to 3 days. The order finally indicated that it had shipped on October 14th, but a tracking number wasn't indicated. My credit card was charged on October 15th. On Monday, October 18th, I started attempting to reach them by phone, email, and fax to obtain the shipping number. No one has ever answered the phone, no matter what number I called. On Wednesday, October 20th, I received the following email:
Your order has been cancelled as the item you ordered was not shipped as we got sold out on the model you ordered. A refund is pending on your account. I have sent an email to the credit department to expedite the refund on your behalf. Sorry for the inconvenience.
Thank You
Sales Team RefurbDepot.com
I responded with questions as to why the order status indicated that it had been shipped, and why my credit card had been charged, but of course, I haven't received (nor do I expect to receive) an answer.
I have purchased 2 televisions on 2 different occasions from The Refurb Depot in the past, and had absolutely top notch service from them; however, this will be the last time I do business with them."
"I have sent 15 e mails and have been put on hold for 7 hours trying to find out where my computer is. I see that they cashed my money. I have never had such poor resonse (NO RESPONSE) I am going to contact my bank and see if they can do anything about getting my money back.
"I was charged on Sept.24 and was told it had been shipped. That same day I received an email that they would be closed until Oct. 3 for Succos Holiday. On Oct 4 I received an email stating my order was cancelled due to overwhelming response. It is now Oct 17 and I have not received a refund and they will not answer emails and when I finally got through by phone, they will not answer why they are holding my funds. This is very upsetting. I am calling my credit card company tomorrow and reporting this charge as fraud."
"Thank you for making my first purchase at Refurb Depot a excellent one. Best price, good service, and great follow up with survey and offer for extend warranty. My plans on shopping at Refurbdepot it to look there more. Their web site is easy to use. I also like the way that Refurbdepot does its best to protect my credit card purchase by verifying my identity with my bank."
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![Share](javascript:share_rating({"review_body":"It has been two months and stil don\u0027t have my order or money back. The site has been disabled as it relates to buying products. I urge everyone who have lost money to this company to make a complaint to NY Attorney\u0027s General office.","link":"http:\/\/www.resellerratings.com\/store\/refurbdepot\/comment\/635864#comment635864","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/refurbdepot.jpg","store_name":"Refurb Depot","username":"mrjinx007","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"ATTENTION DO NOT BUY ANYTHING FROM REBURB DEPOT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!<br>I ORDERED A COMPUTER ON THE 4TH OF OCTOBER AND I WAITED FOR IT FOR LIKE ALMOST TWO WEEKS AND I TRIED CALLING THEM TO FIND OUT THE STATUS OF THE ORDER AND I NEVER GOT AN ANSWER I WOULD BE IN THE PHONE FOR LIKE 30 MINUTES, THEY NEVER GAVE ME A TRACKING NUMBER BUT THEY SURE DID WITHDREW MY MONEY FROM MY BANK BUT I NEVER GOT THE COMPUTER....AND RIGHT NOW IM TRYING TO GET MY MONEY BACK BUT EVERYTIME I CALL IS THE SAME STORY AND I SEND THEM EMAILS THEY NEVER REPLY.....PLEASE IF YOU DONT WANT TO HAVE THE SAME PROBLEM AS ME DO NOT PURCHASE ANYTHING FROM THIS WEBSITE......!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!","link":"http:\/\/www.resellerratings.com\/store\/refurbdepot\/comment\/631211#comment631211","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/refurbdepot.jpg","store_name":"Refurb Depot","username":"juan16975","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":" I bought a refurbished laptop at this store and it came with the operating system other than promised and the webcam does not work. Do not recommend.<br>","link":"http:\/\/www.resellerratings.com\/store\/refurbdepot\/comment\/630573#comment630573","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/refurbdepot.jpg","store_name":"Refurb Depot","username":"rhdez","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The very first purchase I made through this company was excellent. I purchased on a sunday and the two netbooks I ordered arrived the following tuesday only three days later. Being very satisfied with the company I later purchased a top of line notebook (laptop) for myself and an Ipod touch for my girlfriend as a present. I made the purchase on Sept 21, 2010 which is coincidentally the day they went on vacation until October 4. Once October rolled around my card was charged and everything seemed in order. I was called a day or two later and told that the there was a problem retrieving the Ipod and it would be shipped separately from the notebook. Another day later I receive an e-mail stating the Ipod was not available and my card was immediately refunded. That same day the status of my laptop turned to shipped without a tracking number available. I have waited three weeks since then and I have still not received the computer or a tracking number. I have emailed and waited on hold on the telephone for hours now with no response. I just lost my job at UPS and I am going to make a few calls to my former co-workers to see if a package is even en route to me. I am very unhappy with this past purchase and will take steps to disrepute the company.","link":"http:\/\/www.resellerratings.com\/store\/refurbdepot\/comment\/628632#comment628632","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/refurbdepot.jpg","store_name":"Refurb Depot","username":"mstng21","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a computer from The Refurb Depot on October 8th. I started checking the order status within a couple of days as their website says they attempt to ship within 1 to 3 days. The order finally indicated that it had shipped on October 14th, but a tracking number wasn\u0027t indicated. My credit card was charged on October 15th. On Monday, October 18th, I started attempting to reach them by phone, email, and fax to obtain the shipping number. No one has ever answered the phone, no matter what number I called. On Wednesday, October 20th, I received the following email:<br><br>Your order has been cancelled as the item you ordered was not shipped as we got sold out on the model you ordered. A refund is pending on your account. I have sent an email to the credit department to expedite the refund on your behalf. Sorry for the inconvenience. <br><br><br>Thank You<br> <br>Sales Team<br>RefurbDepot.com<br><br>I responded with questions as to why the order status indicated that it had been shipped, and why my credit card had been charged, but of course, I haven\u0027t received (nor do I expect to receive) an answer.<br><br>I have purchased 2 televisions on 2 different occasions from The Refurb Depot in the past, and had absolutely top notch service from them; however, this will be the last time I do business with them.","link":"http:\/\/www.resellerratings.com\/store\/refurbdepot\/comment\/624902#comment624902","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/refurbdepot.jpg","store_name":"Refurb Depot","username":"sauclair","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have sent 15 e mails and have been put on hold for 7 hours trying to find out where my computer is. I see that they cashed my money. I have never had such poor resonse (NO RESPONSE) I am going to contact my bank and see if they can do anything about getting my money back. <br><br>DON\u0027T DEAL WITH THESE PEOPLE","link":"http:\/\/www.resellerratings.com\/store\/refurbdepot\/comment\/623177#comment623177","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/refurbdepot.jpg","store_name":"Refurb Depot","username":"CANAM","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was charged on Sept.24 and was told it had been shipped. That same day I received an email that they would be closed until Oct. 3 for Succos Holiday. On Oct 4 I received an email stating my order was cancelled due to overwhelming response. It is now Oct 17 and I have not received a refund and they will not answer emails and when I finally got through by phone, they will not answer why they are holding my funds. This is very upsetting.<br>I am calling my credit card company tomorrow and reporting this charge as fraud.","link":"http:\/\/www.resellerratings.com\/store\/refurbdepot\/comment\/622949#comment622949","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/refurbdepot.jpg","store_name":"Refurb Depot","username":"teresafwhite","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is the second time I\u0027ve used your company\u0027s service and both times I\u0027ve been very satisfied.","link":"http:\/\/www.resellerratings.com\/store\/refurbdepot\/comment\/616407#comment616407","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/refurbdepot.jpg","store_name":"Refurb Depot","username":"v.beth","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Thank you for making my first purchase at Refurb Depot a excellent one. Best price, good service, and great follow up with survey and offer for extend warranty. My plans on shopping at Refurbdepot it to look there more. Their web site is easy to use. I also like the way that Refurbdepot does its best to protect my credit card purchase by verifying my identity with my bank.","link":"http:\/\/www.resellerratings.com\/store\/refurbdepot\/comment\/610393#comment610393","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/refurbdepot.jpg","store_name":"Refurb Depot","username":"ottoslimmy","rating":"5"}, "single");){kind=link}
"I have bought from here a few time with little trouble, but when I bought an xbox it was a nightmare.
It sat in the box for a few months before I opened it. It lasted about 10 hours of play. I sent it in to Microsoft for repair... still under warranty, and they refused to fix it because they said it had "evidence of tampering".
At this point I have been ripped off and will not ever buy from Refurb Depot or xbox again.
I guess neither of these companies need customers!"